Field Service Associate

Genda Americas proudly has a Play to Win culture. We live and breathe amusement. Come and change the game with us and learn to play differently. We are looking for a Field Service Associate to join our ever-expanding team in London, Ontario and surrounding area. 

We pride ourselves on exceptional customer service and experiences. If you share that passion, we welcome you to apply. Come see how you can contribute to the continued success of Genda Americas.

FIELD SERVICE ASSOCIATE – London, Ontario and surrounding area

The Field Service Associate is responsible for the daily operation of their designated route, providing support on gaming machines and technical service calls to various locations. The Technician is also in charge of the collection and deposits of all monies from gaming machines.

Key Responsibilities

• Overall management of the service call process including but not limited to receive, prioritize and complete service calls; provide time sheets and accountability of route service; and communicate with regional manager and locations of ongoing game and service issues.
• Manage the company’s revenue generated from our amusement machines (collect and deposit all income, record all meters, identify discrepancies, secure funds pending deposit, provide all collection & banking reports).
• General maintenance on all gaming equipment (includes but not limited to replace components, test equipment, cleaning, preparation, ensure repairs are done in a cost-effective manner, maintain and update parts kit, stock and replenishment of prizing & receive inventory).
• Assist with game rotations/installations and movement of equipment
• Comply with all safety procedures, maintain good housekeeping and safety of work areas.

These are the standards we are looking for:

• Valid G driver’s license with a clean driving record
• Able to Travel via a car 1 – 2-hour distances per day. Your own transportation (car/van/truck) is required. Car Allowance will be provided. 
• Electronic repair experience is required 
• Lifting equipment up to 80LBS
• High degree of technical, problem solving and trouble-shooting skills.
• Ability to install, uninstall and disassemble larger arcade pieces.
• Organized, self-motivated
• Able to work independently
• Communication skills, both orally and written.

These are the values that are important to us:

• Speed is King - "Speed" is not just important but of the utmost importance
• Grit and Grit - The most essential factor for success is Grit (perseverance)
• Enjoy our Journey - Let's enjoy our journey together and achieve greater dreams

Please come and learn more about us at www.genda-americas.com

Genda Americas is an equal opportunity employer. Accommodation for disabilities will be provided to support participation in all aspects of the recruitment process.

This Vacancy is Open due to a current open position.