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Pixel Intermediate LLC

Field Service Associate

London, ON, Canada

Pay: $47,000 to $52,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

Genda Americas proudly has a Play to Win culture. We live and breathe amusement. Come and change the game with us and learn to play differently. We are looking for a Field Service Associate to join our ever-expanding team in London, Ontario and surrounding area.

We pride ourselves on exceptional customer service and experiences. If you share that passion, we welcome you to apply. Come see how you can contribute to the continued success of Genda Americas.

FIELD SERVICE ASSOCIATE – London, Ontario and surrounding area

The Field Service Associate is responsible for the daily operation of their designated route, providing support on gaming machines and technical service calls to various locations. The Technician is also in charge of the collection and deposits of all monies from gaming machines.

Key Responsibilities

Overall management of the service call process including but not limited to receive, prioritize and complete service calls; provide time sheets and accountability of route service; and communicate with regional manager and locations of ongoing game and service issues.
Manage the company’s revenue generated from our amusement machines (collect and deposit all income, record all meters, identify discrepancies, secure funds pending deposit, provide all collection & banking reports).
General maintenance on all gaming equipment (includes but not limited to replace components, test equipment, cleaning, preparation, ensure repairs are done in a cost-effective manner, maintain and update parts kit, stock and replenishment of prizing & receive inventory).
Assist with game rotations/installations and movement of equipment
Comply with all safety procedures, maintain good housekeeping and safety of work areas.

These are the standards we are looking for:

Valid G driver’s license with a clean driving record
Able to Travel via a car 1 – 2-hour distances per day. Your own transportation (car/van/truck) is required. Car Allowance will be provided.
Electronic repair experience is required
Lifting equipment up to 80LBS
High degree of technical, problem solving and trouble-shooting skills.
Ability to install, uninstall and disassemble larger arcade pieces.
Organized, self-motivated
Able to work independently
Communication skills, both orally and written.

These are the values that are important to us:

Speed is King - "Speed" is not just important but of the utmost importance
Grit and Grit - The most essential factor for success is Grit (perseverance)
Enjoy our Journey - Let's enjoy our journey together and achieve greater dreams

Please come and learn more about us at www.genda-americas.com

Genda Americas is an equal opportunity employer. Accommodation for disabilities will be provided to support participation in all aspects of the recruitment process.

This Vacancy is Open due to a current open position.

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More about this job

Responsibilities

The Field Service Associate is responsible for managing a designated route, which includes performing technical service calls and maintenance on gaming machines. Additionally, they are tasked with collecting and depositing revenue, maintaining accurate records, and ensuring all equipment is operational and secure.

Requirements

Candidates must possess a valid G driver's license, their own vehicle, and proven experience in electronic repair. The role requires the physical ability to lift up to 80 lbs and strong troubleshooting skills to manage arcade and gaming equipment.

Skills

Electronic repair
Troubleshooting
Problem solving
Technical maintenance
Customer service
Inventory management
Cash handling
Reporting
Equipment installation
Safety compliance
Time management
Communication skills
Route management

Benefits

Car allowance

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Gaming machines
Electronic repair
Route management
Technical support
Maintenance
Inventory control
Cash collection
Customer service
Troubleshooting
Arcade equipment
Safety procedures
Reporting
Logistics

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