About PixMob
PixMob creates magical experiences for live events around the world ✨. You might have seen 60,000 fans light up at the Super Bowl or at a Coldplay concert. Our mission? To spark joy and unforgettable memories for every fan.
We work with international artists, event organizers, sports teams, and brands to make every event extra special. At PixMob, innovation and design are in our DNA. From rapid prototyping to mass manufacturing, we craft cutting-edge wireless tech right at our Montreal HQ. And we care about the planet 🌱 - we fight single-use plastics and use recycled or compostable materials wherever we can.
We’re looking for a: Logistics Coordinator – Tours
Role Summary
The Logistics Coordinator – Tours is the primary transit owner for PixMob’s core touring and high-velocity live event operations. Reporting directly to the Manager, Logistics & Trade, this role is dedicated entirely to managing the fast-moving, high-stakes freight requirements of concert tours, stadium shows, and rapid-response projects.
You will insulate tour logistics from standard warehouse freight, providing hyper-reactive support for dynamic venue routing, last-minute show additions, emergency carrier rerouting, and international customs documentation. This role requires an adaptable, detail-obsessed logistics professional who thrives in the fast-paced live entertainment industry and ensures our gear arrives on time, every time, anywhere in the world.
Main Responsibilities
Tour Freight & Execution Management
- End-to-End Tour Routing: Plan, execute, and monitor domestic and international tour freight movements from initial departure through venue-to-venue jumps and final returns.
- Hyper-Reactive Exception Handling: Manage real-time schedule changes, emergency freight rerouting, expedited same-day shipments, and venue dock delivery adjustments under tight deadlines.
Compliance, Customs & Carrier Relations
- Customs, Carnet Management & Issue Resolution: Oversee ATA Carnets, temporary import bonds, commercial invoices, and international customs documentation to guarantee zero border holds. Step in swiftly to troubleshoot and resolve customs delays, border holds, and clearance bottlenecks with brokers and agents to get gear released on time.
- Carrier Oversight: Coordinate with specialized entertainment freight forwarders, air charter services, and ground couriers to negotiate transit windows and track shipments in real time.
- Project Team Alignment: Serve as the primary, direct logistics contact for Project Managers during active tour planning and live execution phases.
What We’re Looking For
- Experience: 2 to 4 years of hands-on experience in international freight forwarding, tour logistics, or high-velocity event supply chain operations.
- Technical & Trade Skills: Strong working knowledge of international shipping regulations, ATA Carnets, customs clearance and troubleshooting border delays, hazardous materials (Lithium-Ion battery transit guidelines), and ERP/WMS platforms (Rootstock/Salesforce preferred).
- Core Competencies: Extreme reactivity and adaptability, exceptional problem-solving under live event pressure, and strong communication skills across carriers, project managers, and venue leads.
Languages & Inclusivity
You’ll need to be fluent in English (written & spoken), as day-to-day work involves international collaborators - US, Europe, Asia-Pacific, and more.
Inclusivity is at the heart of our culture 💜. We welcome and value candidates of all backgrounds, identities, and experiences. Our job posting uses simplified grammar to make it easier to read across languages and is not intended to exclude or favor any gender.
Join us to help build a diverse and inclusive workplace where everyone feels respected and empowered ✨.
Thanks for your interest in PixMob and this role! Only selected candidates will be contacted. 
