Customer Service Representative
- Canada
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Job details
- Posting language
- English
- Posted
Original job description
Franchise Owners Hamilton Ltd. is an inbound, at-home virtual call centre proudly supporting Pizza Pizza, Canada’s #1 pizza chain. Using the latest contact centre technology, we efficiently handle customer calls, process orders, and transmit details directly to local Pizza Pizza restaurants.
We are currently seeking energetic, career-minded, Customer Service Representatives to join our remote team.
Remote Customer Service Representative
Part-Time | Work From Home
Position Summary
As a Remote Customer Service Representative, you will deliver an exceptional customer experience by greeting customers, processing orders, resolving concerns, and providing accurate information. Successful candidates are customer-focused, reliable, and motivated to meet performance and sales targets.
Key Responsibilities
- Respond to all incoming calls in a positive and professional manner
- Process customer orders accurately and efficiently
- Provide information and respond to general customer inquiries
- Listen, analyze, and resolve customer issues in a timely and satisfactory manner
- Support internal customers and follow company call-handling guidelines
- Meet or exceed monthly performance targets, including:
- Call quality
- Attendance and punctuality
- Call handle time
Qualifications & Skills
- Exceptional customer service skills
- Strong verbal and written communication skills
- Positive attitude with high energy
- Ability to think critically, problem-solve, and follow through
- Self-motivated with a drive to exceed sales and performance goals
- Experience working remotely is considered an asset
- Flexible availability to work days, evenings, weekends, and holidays
Technical Requirements
Candidates must have:
- A computer with Genuine Windows 11
- High-speed internet connection
- USB headset
- 17” or larger monitor
What We Offer
- 100% remote work from home
- Remote interview process
- Ongoing virtual meetings and support
- Opportunity to work with a well-known Canadian brand
If you are enthusiastic, and passionate about delivering outstanding customer service, we encourage you to apply and become part of our growing remote team!
Job Types: Part-time, Permanent
Benefits:
- Work from home
More about this job
Responsibilities
The Customer Service Representative will answer incoming calls, take food orders and pass them to local Pizza Pizza restaurants. The role also means solving customer problems and meeting performance goals from home.
Requirements
Franchise Owners Hamilton Ltd. needs candidates with strong customer service and verbal communication skills, a positive attitude and self-motivation. Candidates need reliable home technology and flexible availability, including evenings, weekends and holidays.
Skills
- Inbound call handling
- Order processing
- Customer service
- Problem solving
- Verbal communication
- Written communication
- Critical thinking
- Call centre software
- Contact centre technology
- Windows 11
- Microsoft Windows
- Headset use
- Self-motivation
- Time management
- Sales orientation
- Attendance management
- Following call-handling guidelines
Benefits
- Work from home
- Ongoing virtual meetings and support
Categories
- Customer Service & Support
- Retail
- Sales
Keywords
- customer service
- call centre
- inbound calls
- remote work
- work from home
- order processing
- telephone customer service
- Pizza Pizza
- restaurant orders
- virtual call centre
- customer support
- part-time
- sales targets
- communication skills
- problem solving
- headset
- Windows 11
- high-speed internet
Seniority
Entry level
Tools
- Genuine Windows 11
- USB headset
- Contact centre technology
Languages
- English