Service Manager
- Vaughan, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Post-secondary education in a related field and 5+ years of service operations experience in a technical, electrical or mechanical role.
- Posting language
- English
- Posted
Original job description
Are you a service-focused leader who thrives in a fast-paced environment? Do you enjoy developing teams, solving operational challenges, and building strong client relationships? Join Plan Group and help deliver exceptional service across critical transit and technology projects.
What You'll Do
As part of our global network, you’ll gain access to unparalleled resources, innovative technologies, and endless opportunities to contribute to impactful work. From advanced technology to complex infrastructure, every project is a chance to build your skills and leave a legacy.
Bring your talent, energy, and ideas, and let’s build something extraordinary - together.
For more information, follow us on social media and visit our website at www.plan-group.com.
Thank you for your interest in joining Plan Group, an equal opportunity employer. Please note that due to the volume of applicants, only those selected for an interview will be contacted. Accommodations for applicants with disabilities will be made during the recruitment process. Should you be contacted for an interview, please advise if accommodations are required. Plan Group does not use artificial intelligence (AI) to screen, assess or select applicants.
What You'll Do
- Lead, coach, and develop Service Technicians, Team Leads/Supervisors, and Coordinators.
- Oversee hiring, onboarding, training, performance management, and employee engagement.
- Manage day-to-day service operations, scheduling, resource planning, and workload distribution.
- Conduct site visits to support quality, safety, and operational excellence.
- Act as the primary escalation point for clients, service issues, and contract-related matters.
- Ensure contractual commitments, service levels, and reporting requirements are met.
- Manage service team fleet, including vehicle maintenance, repairs, replacements, and safety concerns.
- Oversee team inventory management responsibilities.
- Lead quoting and pricing for service work, change orders, and non-standard requests.
- Monitor team performance and customer satisfaction while driving continuous improvement.
- Monitor team budget and perform cost controlling for management and executive use.
- Post-secondary education in a related field and 5+ years of service operations experience in a technical, electrical or mechanical role.
- Proven leadership experience.
- Experience managing team budgets.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with Microsoft Office software.
- Ability to manage multiple priorities in a fast-paced environment.
As part of our global network, you’ll gain access to unparalleled resources, innovative technologies, and endless opportunities to contribute to impactful work. From advanced technology to complex infrastructure, every project is a chance to build your skills and leave a legacy.
Bring your talent, energy, and ideas, and let’s build something extraordinary - together.
For more information, follow us on social media and visit our website at www.plan-group.com.
Thank you for your interest in joining Plan Group, an equal opportunity employer. Please note that due to the volume of applicants, only those selected for an interview will be contacted. Accommodations for applicants with disabilities will be made during the recruitment process. Should you be contacted for an interview, please advise if accommodations are required. Plan Group does not use artificial intelligence (AI) to screen, assess or select applicants.
More about this job
Responsibilities
Lead and develop service teams while managing daily operations, staffing, scheduling, site quality and safety, fleet, and inventory. Serve as the primary client escalation contact, ensure contract and service-level commitments are met, and oversee pricing, budgets, customer satisfaction, and continuous improvement.
Requirements
Requires post-secondary education in a related field and at least five years of service operations experience in a technical, electrical, or mechanical role. Candidates should have proven leadership and team-budget experience, strong organizational, communication, and problem-solving skills, Microsoft Office proficiency, and the ability to manage multiple priorities.
Skills
- Service Operations
- Team Leadership
- Coaching And Development
- Hiring And Onboarding
- Training
- Performance Management
- Employee Engagement
- Scheduling And Resource Planning
- Contract Management
- Fleet Management
- Inventory Management
- Quoting And Pricing
- Budget Management
- Cost Control
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Construction
- Engineering
- Trades
Keywords
- Service Operations
- Technical Services
- Electrical
- Mechanical
- Transit Projects
- Technology Projects
- Team Leadership
- Hiring
- Onboarding
- Training
- Performance Management
- Employee Engagement
- Scheduling
- Resource Planning
- Site Visits
- Quality
- Safety
- Client Relationships
- Contract Management
- Service Levels
- Fleet Management
- Vehicle Maintenance
- Inventory Management
- Quoting
- Pricing
- Change Orders
- Customer Satisfaction
- Continuous Improvement
- Budget Management
- Microsoft Office