Platform is a national employee-owned risk advisor helping Canada's real economy turn risk into resilience. Our differentiated value comes from our deep industry expertise, risk intelligence and disciplined execution. We are a business built on our people and culture. It's at the heart of everything we do.
Founded in 2014, Platform has grown to over 210 employees with a national footprint spanning offices in Toronto, Calgary, Vancouver, Edmonton, Ottawa, Montreal, and Thunder Bay. We serve clients across Canada's real economy, including Construction & Development, Real Assets, Natural Resources, and Industrials.
Your Impact at Platform
The successful candidate will be responsible for planning, administering, and implementing training and onboarding programs. This role ensures that all new colleagues receive consistent, high-quality training on systems, tools and procedures to support operational excellence within the firm. We are looking for professionals who want to join an exciting, fast paced environment with a strong learning culture and a focus on overall development.
- Plan, administer and implement training and onboarding programs ensuring all new colleagues receive consistent and high-quality training on systems, tools and procedures including Epic, CSR24, Surety systems, Microsoft Teams, Sharepoint, and other Office 365 products
- Perform skills gap analysis to determine training needs of new and existing Platform colleagues with a report to leadership every six months highlighting trends and recommendations
- Identify &/or develop resources (ie. job aids, checklists etc.) to help colleagues learn new technical skills &/or reinforce Platform protocols and procedures
- Work closely with the Operations team and hiring managers, review work completed by new colleagues on a regular cadence (weekly is suggested) to ensure compliance with documented procedures with in their first 30 days
- Complete assessments using evaluation methodologies and tools that measure the impact of successful knowledge transfer from internal training programs.
- Develop and maintain effective communication to promote learning and development initiatives to increase awareness of new and existing procedures, protocols and workflows
- Coordinate and lead more in-depth lunch and learns to enhance colleague skills on internal processes
- Ability to travel to other Platform office locations across Canada
- Participate in monthly Epic Committee meetings and ensure any takeaway tasks are complete
- Assist in monitoring and aiding colleague questions in a dedicated team inbox
- Be present in the office a minimum of 3 days a week
Education, Experience & Qualifications
- 3-5 years of experience in Commercial Insurance or Surety
- Advanced Knowledge of Applied Epic, Microsoft Office 365
- Knowledge of Surety systems is an asset
- Highly effective written and verbal communication skills
- Post-Secondary education preferred
- Training or presentation experience
What We Can Offer
Platform offers competitive salaries and benefit plans. As an equal opportunity employer, we value diversity in the workplace. Platform was acknowledged as one of the insurance industry’s top workplaces in 2020 by Insurance Business Magazine. Platform has ranked among the fastest growing companies across all industries in Canada for the past 3 years.
How To Apply
Thank you for your interest. Please apply on our careers page.
This posting is for a replacement position at Platform. The salary range for this position is $70,000-$85,000.
We are a business built on our people and culture; it's at the heart of everything we do. While we may use artificial intelligence to help review and assess applications, every stage of our hiring process is guided by personal interaction and the trust we build with each candidate.
