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platinum fire equipment

Scheduling Coordinator

Brantford, ON, Canada

$20 to $21 CAD / hour · Full-time

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Job details

Pay: $20 to $21 CAD / hour
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Platinum Fire is part of the Onyx Fire Group, the fastest growing full-service fire protection company.

At this time, we are seeking a Scheduling Coordinator:

Responsibilities

Responsible for the coordinating with technicians and customer as needed.
Answer phones and direct calls as required
Proven experience as an Administrative assistant or Office admin assistant
Knowledge of office management systems and procedures
Excellent communication skills both verbal and written
Proficiency in MS Office (MS Excel, MS Word, Outlook and MS PowerPoint, in particular)
Excellent typing and data entry skills
Ability to deal effectively and courteously with all staff, customers and general public
Customer service is a must.
A proven team player with the ability to succeed in a fast-paced, rapidly changing environment.
Strong understanding and commitment to the requirements of confidentiality
Exceptional organizational skills, attention to detail and the ability to multi-task
Able to work independently with minimum supervision
A positive, can-do attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Create, manage, and close service call work orders, ensuring accurate updates across internal systems and client portals

Qualifications & Skills

Post-secondary education in Business, Administration, or a related field (or equivalent experience).
Strong customer service orientation with a professional and positive approach.
Excellent written and verbal communication skills.
Strong organizational skills with attention to detail.
Ability to prioritize tasks and manage multiple inquiries in a fast-paced environment.
Proficiency with Microsoft Office (Outlook, Excel, Word); experience with client portals or CRM systems is an asset

Why Join Us?

Join a growing, values-driven company dedicated to operational excellence and innovation.
Work alongside a collaborative team that supports career growth and development.
Competitive pay, benefits package, and learning opportunities.
Be part of a company that protects lives and property through world-class fire protection services

This posting is for an existing vacancy. We are actively reviewing resumes for this open role.

Join Platinum Fire?

We’re more than just a company - we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed.

Platinum Fire is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

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More about this job

Responsibilities

Coordinate scheduling with technicians and customers, answer and direct phone calls, and provide courteous customer service. Create, manage, and close service call work orders while keeping internal systems and client portals accurately updated.

Requirements

Post-secondary education in Business, Administration, or a related field, or equivalent experience, is requested. Candidates should have strong customer service, communication, organizational, and multitasking skills, proficiency with Microsoft Office, and experience with client portals or CRM systems as an asset.

Skills

Scheduling Coordination
Customer Service
Written And Verbal Communication
Organization
Attention To Detail
Task Prioritization
Multitasking
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Typing And Data Entry
Office Management
Work Order Management
Confidentiality
Teamwork

Benefits

Competitive Pay
Benefits Package
Learning Opportunities
Career Growth And Development

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Technician Coordination
Customer Coordination
Customer Service
Administrative Assistance
Office Management
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Typing
Data Entry
Service Call Work Orders
Client Portals
CRM Systems
Confidentiality
Fire Protection
Call Handling
Record Updates

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