Contract Duration: ASAP to December 31, 2026
Security Clearance: Reliability or higher is required at time of application
Job Summary
As part of the Integrity Team, the Risk & Controls Consultant will lead integrity and quality control implementation across the Social Security Solution. Working closely with cross-functional teams, the consultant will identify operational and integrity risks and translate them into business requirements, processes, and controls that support effective service delivery.
Responsibilities
- Lead integrity and quality control implementation across the Social Security Solution.
- Identify integrity, compliance, operational, and business risks and translate them into business requirements, processes, and operational controls.
- Collaborate with business and technology stakeholders to support solution design and delivery.
- Facilitate workshops, gather requirements, and lead stakeholder and client discussions.
- Prepare presentations and communicate recommendations to project teams and clients.
- Develop and recommend risk mitigation strategies, quality controls, and compliance measures.
- Contribute to the continuous improvement of integrity, compliance, and quality practices.
- Work within a matrixed environment to negotiate and support complex solution outcomes.
- Partner with cross-functional teams to embed integrity and quality objectives throughout the solution lifecycle.
- Provide guidance and mentorship to junior team members.
- Support the delivery of complex public sector and financial services solutions.
Requirements
- 3+ years of experience implementing citizen-facing public service case management solutions (Social Security, Social Services, Taxation, Customs, Grants, or similar) or banking/financial services solutions is required.
- Strong experience with business process design and requirements gathering.
- Business process transformation including complex case management implementation (multi-year)
- Designing or implementing fraud, integrity or quality controls, compliance programs or similar.
- Risk management on a public service or financial services environment (risk assessment and mitigation strategies)
- Working with cross-functional agile product teams
- Experience preparing presentation materials and leading client discussions and leading stakeholder workshops.
- Experience working in a matrixed environment and negotiating complex solutions.
- Strong analytical and problem-solving skills with the ability to assess risks and translate them into actionable requirements, processes, and controls.
- Experience in business process transformation (Preferred).
- Experience with complex, multi-year case management implementations (Preferred).
- Experience with risk management, including risk assessment and mitigation strategies, in public sector or financial services environments (Preferred).
- Experience working with cross-functional Agile product teams (Preferred).
