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Added 7 mins ago
NV
Senior Business Analyst (ID#5596)
New Value Solutions
St. John's, NL
- Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Business Analyst to support the modernization of an Apprenticeship & Certification Management System within a…
Added 8 mins ago
PC
Service Management Analyst
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reporting to the Manager, the Service Management Analyst position will play a key role in the ITSM practices team, responsible for practicing key ITIL functions to exceed our governing…
Added 8 mins ago
AI
Cyber Security Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Cyber Security Analyst – Threat Detection, Vulnerability Management & IAM
Added 8 mins ago
AI
Product Support Analyst - Enterprise Applications
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and…
Added 8 mins ago
AI
Business System Analyst - Cybesecurity
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
We are seeking an experienced Business Analyst with strong business analysis, process improvement, and stakeholder management skills. The ideal candidate will work closely with business,…
Added 37 mins ago
D
Marketing Operations Analyst
D2L
Canada
- Full-time
…that is easy, flexible, and smart. No other company provides a solution as robust and innovative as…
Added 37 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 1 hour ago
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Functional Analyst
Valnet
Montreal, QC
- Full-time
Valnet is seeking a highly analytical, knowledgeable and driven Functional Analyst to join a multi-functional development team. The Functional Analyst will be a key player in bridging the…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
MF
Summer Intern 2027 - Asset Management Operations Technology)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
IGM Financial Inc. is a leading wealth and asset management company in Canada, approximately $271 billion in assets. It offers financial planning and investment services to over two million…
Added 2 hours ago
L
Business Analyst, Requirement Specialist - Health and Welfare Administration
LifeWorks
Toronto, ON
- Full-time
Are you someone who speaks both "business" and "technology"? We're looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform…
Added 2 hours ago
Data Analyst Intern (Winter/January 2027, 12 Months)
Internship List
Burnaby, BC · Oakville, ON · Toronto, ON
…and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data…
Added 3 hours ago
J&
Experienced Analyst Technical Product Manager
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Partner with functional teams to ensure handoffs, system transactions, master data, and material movements align across the E2E solution.
Added 4 hours ago
W
Analyste d'affaires - Approvisionnement et logistique (SCM)
Wepoint
Montreal, QC · Quebec, QC
- Full-time
Orientation solution et facilité d'apprentissage des outils applicatifs.
Added 4 hours ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 4 hours ago
Senior Network Analyst
NorQuest College
Edmonton, AB
…professional who can bridge infrastructure operations and enterprise solution design. This role combines deep network expertise with solution architecture responsibilities, helping ensure…
Added 4 hours ago
A
Information Technology - Senior Solution Systems Analyst/Solutions System Analyst, Omni Technology
Aritzia
Vancouver, BC
- Full-time
…continuously improving omnichannel technology solutions. As the Senior Solution Systems Analyst / Solution Systems Analyst, Omni Technology, you will turn business requirements into…
Added 5 hours ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Senior Business Systems Analyst to lead the Volcker regulatory reporting workstream within Market Risk Technology. This is a senior, hands-on role for…
Added 8 hours ago
Marketing Operations Analyst
D2L
Canada
…that is easy, flexible, and smart. No other company provides a solution as robust and innovative as…
Added 8 hours ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Our Client is looking for a Senior Business Systems Analyst (SAP Finance) to join as a permanent employee
Added 8 hours ago
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Senior Quality Assurance Analyst
Hays
Montreal, QC
- $80 CAD / hour
- Contract
Job Title: Senior QA Analyst – Finance & Enterprise Performance Management (EPM)
Added 9 hours ago
P
Service Design Lead
PLATO
Remote, Canada
- $95 to $110 CAD / hour
- Contract
- Remote
Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.
Added 9 hours ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 9 hours ago
Business Systems Analyst
Cooke Inc.
Saint John, NB
As a Business Systems Analyst, you play a critical role in translating business needs into clear, actionable requirements that enable effective technology delivery. You work independently…
Added 9 hours ago
FI
Bilingual Business Analyst - French, Branch Experiences & Enablement
FP Inc.
Toronto, ON · Scarborough, ON
- $60 to $72 CAD / hour
- Contract
Support implementation and post-implementation activities by monitoring deployment activities, Branch readiness and communications, and helping drive solution-oriented results.

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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