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Added 15 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 15 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 15 mins ago
TT
Senior Contract Administrator (13907)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
Use office technology, software, and applications
Added 15 mins ago
TT
Senior Contract Administrator (13883)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
Use office technology, software, and applications
Added 15 mins ago
IG
Lead Full Stack Developer
Insight Global
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Previous Lead Developer, Technical Lead, or senior hands-on development experience.
Added 15 mins ago
MP
Director, AI Governance and Enablement
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $125,000 to $145,000 CAD / year
- Full-time
Lead and enhance the enterprise AI governance framework, policies, and guardrails.
Added 45 mins ago
Construction Superintendent - Network (Prince George)
IREN
Prince George, BC
…projects, including at least 3 years in a superintendent, project lead, or senior field leadership…
Added 1 hour ago
R
Senior Software Developer, Workday Integrations & Extend
RBC
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 1 hour ago
MU
Director, Enterprise Technology Architecture
McGill University
Sherbrooke, QC
- Full-time
McGill University is seeking a Director Enterprise Technology Architecture, reporting to the Senior Director, IT Governance & Strategic Planning (GSP) to lead the enterprise technology…
Added 1 hour ago
C
Full Stack Senior Engineering Lead - Inventory Orchestration
Citi
Mississauga, ON
- Full-time
A Full Stack Senior Engineering Lead - Inventory Orchestration is a senior-level position responsible for leading the solutioning, design, and implementation of microservice-based…
Added 1 hour ago
Principle Backup Engineer
Scotiabank
Toronto, ON
Research and partner with vendors and management to select products that best meet Scotiabank needs, lead product lifecycle planning including technology evaluations, roadmap development,…
Added 1 hour ago
Control and Automation Engineer-in-Training
Hatch
Saskatoon, SK
…Delivery Group. Reporting to the Control and Automation discipline lead Engineer, you will support projects globally working from our Saskatoon, SK office located with opportunities in…
Added 1 hour ago
Construction Superintendent - Network (Mackenzie)
IREN
AB · Mackenzie
…projects, including at least 3 years in a superintendent, project lead, or senior field leadership…
Added 1 hour ago
WT
Lead, Learning & Employee Experience
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
As Lead, Learning & Employee Experience, you own the experiences that shape how it feels to join, learn and grow at Wealthsimple: our onboarding and learning programs, and the employee…
Added 2 hours ago
TG
Senior Network Engineer
TMX Group
Toronto, ON
- Full-time
We are seeking a highly skilled and motivated Senior Network Engineer with 7+ years of experience to join our dynamic infrastructure team. In this full-time role, you will be an integral…
Added 2 hours ago
RT
ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
Rio Tinto
Montreal, QC
- Full-time
Added 2 hours ago
V
Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
Montreal, QC
- Full-time
Collaborate with stakeholders, including the team lead, tech lead, architects, product manager, UX/UI designer and senior executives
Added 2 hours ago
SL
VP, Internal Audit, Global Asset Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Senior Vice-President and Chief Auditor, the Vice-President will lead a global team across North America and Asia and serve as a member of the Global Audit leadership team.…
Added 2 hours ago
AC
Specialist, IFE Product and Operations - Temporary
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Lead the cost reduction strategy development to continuously deliver the most efficient budget
Added 2 hours ago
AC
National Sales Manager, Canada
Axis Communications
Toronto, ON · Canada - ON - Toronto
- Full-time
…and you know how to turn plans into measurable results. You lead in a collaborative way: you coach people, grow talent and bring teams together, whether you're with them in person or…
Added 2 hours ago
O
Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment.
Added 2 hours ago
General Manager
Nors
Dartmouth, NS
Lead negotiations for all aspects of the business in conjunction with company policies and
Added 2 hours ago
Lead Business Analyst - Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…details. You’ll connect the dots between members, the business and technology, helping take an idea from “what if?” to something…
Added 2 hours ago
Senior, Cloud Engineering
Scotiabank
Toronto, ON
Scotiabank has embarked on a journey to modernize both development practices and tools. One of the main areas of transformation is the public cloud and the various platform technologies…
Added 2 hours ago
Director, Network & Security AI and Automation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Director, Network & Security AI and Automation to establish and lead an engineering function within Network & Security Services with two complementary mandates: applying…

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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