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Added 9 mins ago
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Financial Analyst
Brunel
Montreal, QC
- $85,000 to $100,000 CAD / year
- Full-time
Brunel is partnered with a leading Canadian financial institution to hire a Analyst Developer focused on enterprise data management and Financial Markets data platforms.
Added 9 mins ago
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Programmer Analyst II – Client Service Delivery System
SereneAid
Fredericton, NB
- Full-time
Job Description: Programmer Analyst II – Client Service Delivery System (CSDS)
Added 9 mins ago
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Programmer Analyst II – Community and Connected Care
SereneAid
Fredericton, NB
- Full-time
This role combines application development, programming and analysis, production support, incident and problem resolution, system enhancements, database development, integration support and…
Added 9 mins ago
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Senior Business Analyst # 26-27442
US Tech Solutions
St. John's, NL · Greater St. John's Metropolitan Area
- $70 to $80 USD / hour
- Contract
We are seeking an experienced Senior Business Analyst to support an enterprise application modernization project focused on improving business processes, system functionality, and digital…
Added 9 mins ago
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Technical Business Analyst
Tata Consultancy Services
Montreal, QC
- Full-time
Should have prior experience in Java development, microservices. API understanding
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IG
Business System Analyst
IMCS Group
ON · Ontario, Canada
- Contract
We are seeking an experienced BSA TSBI professional with strong expertise in business analysis, SQL development, data modelling, data analysis, and source-to-target data mapping. The role…
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Bilingual Business Analyst (Eng/French)
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
Bilingual (French/English) Business Analyst (5+ Years) to support a modernization initiative for ABM's with one of our major banking clients- 42326
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Senior Business Consultant
Kyndryl
Ottawa, ON
- Contract
Minimum 10 years of experience as a Business Consultant and/or Business Analyst.
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CA
Senior Procurement Analyst (Onsite)
Collins Aerospace
Ottawa, ON
- Full-time
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
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Prime Services Risk Advisor
Societe Generale
Montreal, QC
- Full-time
…CMFST, margins for discussion and review with RSR coverage…
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Analyste financier - Est de Montréal (Hybrid) / Financial Analyst - Montreal East (hybrid)
Quantum Management Services Ltd.
Montreal, QC
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking a detail-oriented Financial Analyst to join a growing organization. The successful candidate will support financial reporting, month-end closing, budgeting, and financial…
Added 10 mins ago
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Principal Costing Analyst
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Principal Costing Analyst to join our dynamic team. If you are motivated by the challenge of…
Added 10 mins ago
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Information Technology Project Manager
Canada Cartage
Mississauga, ON
- Full-time
Prior work experience as a Business, Systems or Applications Analyst
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Product Owner, Product management
Desjardins
Levis, QC
- Full-time
…work in close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
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Business Analyst with banking experience
Yochana
Toronto, ON
- Full-time
Lead Business Analyst – Branch Banking & Offer Management Transformation
Added 10 mins ago
DE
Senior Pricing Analyst
DHL Express
Mississauga, ON
- Full-time
DHL Express currently has an opening for a Sr. Pricing Analyst in Mississauga, ON. In this role you will be conducting pricing analyse and business evaluation using global and local pricing…
Added 10 mins ago
GO
Senior Policy Planning Research Analyst
Government of Newfoundland and Labrador
St. John's, NL
- $39.95 to $44.7 CAD / hour
- Full-time
Jobs, Growth and Rural Development - Government of Newfoundland and Labrador
Added 10 mins ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
Kanin Energy is seeking a sharp, motivated Analyst or Associate with a background in power generation related project finance, energy M&A/investment banking, or electricity market analysis…
Added 10 mins ago
IG
Senior IT Business Analyst- SAP HR
Insight Global
Mirabel, QC
- Full-time
The Senior IT Business Analyst, SAP HR position is based in Mirabel, Quebec. This role will investigate incidents and change requests, gather and translate business requirements, recommend…
Added 10 mins ago
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Business System Analyst
Iris Software Inc.
Toronto, ON
- Contract
Iris’s leading financial client is looking for Business System Analyst to join their team at Toronto, ON(Hybrid) location.
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Senior Business Analyst – ERP/EAM Implementation
Raas Infotek
AB · Edmonton, AB
- Contract
Job role: Senior Business Analyst – ERP/EAM Implementation
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Analyst – Product & Accounting Control
mthree
Montreal, QC
- $50,000 to $53,000 CAD / year
- Contract
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Cyber Security Analyst
IMCS Group
Calgary, AB
- Contract
We are seeking an experienced Cyber Security Analyst with expertise in cybersecurity operations, threat detection, vulnerability management, identity and access management, and risk…
Added 10 mins ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
· Influence technology and business stakeholders at director and executive levels.
Added 10 mins ago
RI
Senior Business Analyst – ERP/EAM Implementation
Raas Infotek
AB · Edmonton, AB
- Contract
Job role: Senior Business Analyst – ERP/EAM Implementation

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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