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Added 12 mins ago
RI
Senior Business Analyst – ERP/EAM Transformation (Oracle Fusion / IBM Maximo)
Raas Infotek
AB · Edmonton, AB
- Contract
System Requirements - Lead end-user requirements workshops and document best-practice requirements
Added 12 mins ago
CC
UX Designer (RQ11539)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
Added 57 mins ago
JA
Technical Specialist, Quality Assurance
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Toronto, ON
- Full-time
Certifications: American Society of Quality (ASQ) Certification (CQE, CQA...) , ISO 9001 Lead Auditor
Added 57 mins ago
FS
Lead Java Developer
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Toronto, ON
- Contract
Technical Lead - Java – 192514- Hybrid(3 days Onsite)
Added 57 mins ago
2I
Senior UX Designer
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Toronto, ON
- Contract
Ability to lead UX projects, design workshops, and stakeholder alignment sessions.
Added 1 hour ago
C
Specialist, Operations Management
CIBC
Toronto, ON
- Full-time
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Added 1 hour ago
C
Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and providing coaching to your team…
Added 1 hour ago
JA
Technical Specialist, Quality Assurance
JR Automation
Burnaby, BC
- Full-time
Certifications: American Society of Quality (ASQ) Certification (CQE, CQA...) , ISO 9001 Lead Auditor
Added 1 hour ago
JA
QA/QC Engineer
JR Automation
Mississauga, ON
- Full-time
ISO 9001:2015 implementation experience, Lead Auditor or Internal Auditor certification, or equivalent competency
Added 1 hour ago
MI
Intermediate Full-Stack Developer
Method Integration Inc.
Remote, Canada
- $70,000 to $90,000 CAD / year
- Full-time
- Remote
…your ownership over time with coaching from the Growth tech lead and your…
Added 1 hour ago
GV
Lead Quality Specialist – Civil/Structural
GE Vernova
Markham, ON
- $106,900 to $156,900 CAD / year
- Full-time
As the Lead Quality Specialist – Civil/Structural, you will play a frontline, high-impact role supporting the historical BWRX-300 deployment at the Darlington New Nuclear Project. Operating…
Added 2 hours ago
P
Service Design Lead
PLATO
Remote, Canada
- $95 to $110 CAD / hour
- Contract
- Remote
Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.
Added 2 hours ago
NI
Solutions Architect - Java
Nityo Infotech
Toronto, ON
- Contract
Job Title: Solutions Architect/Technical Lead - Java
Added 2 hours ago
SS
Continuous Improvement Process Engineer
Samuel, Son & Co.
Markham, ON
- Full-time
Support the VSM, lead hands, operators and transactional support groups in recovery and preventive actions for rework, setup, and changeovers.
Added 3 hours ago
Senior Software Developer
Range Group - Job Postings
Toronto, ON
Lead migration work: breaking monolithic components into loosely coupled services without compromising reliability.
Added 3 hours ago
Senior Software Developer
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Toronto, ON
Lead migration work: breaking monolithic components into loosely coupled services without compromising reliability.
Added 4 hours ago
Senior Software Developer
TripArc
Toronto, ON
Lead migration work: breaking monolithic components into loosely coupled services without compromising reliability.
Added 6 hours ago
VE
Project Coordinator
VINCI Energies
Cranbrook, BC
- Full-time
Implement the project Quality Management System by acting as lead quality coordinator
Added 6 hours ago
BB
Project Coordinator
BA Blacktop Group of Companies
Cranbrook, BC
- Full-time
Implement the project Quality Management System by acting as lead quality coordinator
Added 13 hours ago
AM
Care Planner and Relationship Coordinator
Angels My Way Home Care
Oakville, ON
- Full-time
Experience: Minimum 5 years of hands-on PSW experience, including 1–3 years in a supervision, lead, or coordination capacity.
Added 14 hours ago
OT
Lead Quality Assurance Developer
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
The Lead Quality Assurance Engineer owns QA strategy, governance, reporting, and execution across enterprise programs. This role leads teams through integration, functional, regression,…
Added 15 hours ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next QA Lead you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each…
Added 17 hours ago
B
QA Automation Lead - ATM/POS/Payments
BeachHead
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Can you lead innovative QA automation initiatives in financial services? Apply Now!
Added 17 hours ago
FC
Business Analyst - Data Warehouse & Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
Lead the discovery, articulation, and clarification of business requirements for data warehouse, ETL, and BI reporting solutions.
Added 19 hours ago
MN
VDC Project Lead
Modern Niagara
Ottawa, ON
- Full-time
We are seeking a VDC Project Lead to join our team in Ottawa! The VDC Project Lead serves as the site liaison and primary point of contact for all VDC content on assigned projects. This…

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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