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Added 12 mins ago
NF
Senior Analyst, Strategy & Corporate Development (18-Month Contract)
Northbridge Financial
Toronto, ON
- Full-time
- Other
As a Senior Analyst, Strategy & Corporate Development, you'll play a highly visible role helping drive strategic priorities across the organization. Acting as a trusted partner to senior…
Added 12 mins ago
AI
Accounting Analyst
American Iron and Metal
Montreal, QC
- Full-time
We are seeking a detail-oriented and analytical Senior Accounting Analyst to join our finance team. This role plays a key part in financial reporting, analysis, and process improvement,…
Added 27 mins ago
RI
Senior Business Analyst – ERP/EAM Transformation (Oracle Fusion / IBM Maximo)
Raas Infotek
AB · Edmonton, AB
- Contract
Job Role: Senior Business Analyst – ERP/EAM Transformation (Oracle Fusion / IBM Maximo)
Added 42 mins ago
OT
Senior Manager, Valuation
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
A Chartered Financial Analyst (“CFA”) and/or Chartered Business Valuator (“CBV”) designation OR equivalent international accreditation/designation
Added 42 mins ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
Establish effective relationships across multiple business and technology partners, program and project managers
Added 42 mins ago
C
Senior Analyst, Investment Controls
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Investment Controls, reporting to the Director, Investment Controls, you will be responsible to provide the first level of oversight of CAM retail, institutional and…
Added 57 mins ago
M
IT Governance Analyst, Global Technology
Manulife
Toronto, ON
- Full-time
The IT Governance Analyst role plays a key part in helping shape and strengthen governance, risk, and control practices across Global Architecture & Engineering, working closely with…
Added 57 mins ago
R
Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
We are currently hiring a Senior Procurement Analyst for the Missions systems Procurement team in Ottawa - CA
Added 57 mins ago
RM
Financial Analyst
Regional Municipality of Peel
Brampton, ON
- Other
Collaborate with the Senior Financial Analysts to support program clients on both operating and capital related matters
Added 1 hour ago
BC
Financial Analyst
BBA Consultants
Montreal, QC
- Full-time
As a financial analyst, you’ll work with consultants and senior advisors on client engagements and internal initiatives in Canada and internationally. You’ll also build and review financial…
Added 1 hour ago
DI
Incident & Issue Management Analyst - Winter 2027 Co-op/Intern
Definity Insurance Company
Waterloo, ON
- Full-time
As the Co-op Analyst, Incident & Issue Management, you will gain hands-on, end-to-end exposure to the ITIL (IT Infrastructure Library) framework. Working alongside senior analysts and…
Added 1 hour ago
Technical Analyst, Metering Registration and Integration and Meter Data Management
Independent Electricity System Operator
Canada
Tracking and processing document submissions in support of the meter registration and meter data management business process including audit activities. Analyze and review revenue metering…
Added 1 hour ago
FB
Senior Analyst, Marketing Automation and Email
Fairstone Bank
London, ON · Toronto, ON
- Full-time
Join Fairstone Bank as a Senior Analyst, Marketing Automation and Email, and be part of our talented and growing team!
Added 2 hours ago
Senior Policy Planning Research Analyst
Department of Jobs, Growth and Rural Development
St. John's, NL
The Senior Policy, Planning & Research Analyst supports the Office of Immigration and Multiculturalism’s efforts to attract and recruit French-speaking and bilingual newcomers to…
Added 2 hours ago
Financial Analyst
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Supervisor of Accounting & Budgets, the Financial Analyst is responsible for supporting the Town's Asset Management and the administration of the Municipal Accommodation…
Added 2 hours ago
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Service Design Lead
PLATO
Remote, Canada
- $95 to $110 CAD / hour
- Contract
- Remote
Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.
Added 2 hours ago
EB
Senior Analyst, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
The Senior Analyst Third Party Risk Management provides support in the development of operational risk standards, tools, processes, and systems, and in the execution of oversight and…
Added 3 hours ago
Senior SAP FICO Functional Analyst
Domtar Products
Montreal, QC
Reporting to the Manager, SAP Finance, the Senior SAP FICO Functional Analyst will be a key member of Domtar’s Corporate Applications team, helping support and enhance the SAP finance and…
Added 4 hours ago
CO
Job ID #32316: Senior Business Process Analyst
City of Hamilton
Hamilton, ON
- Full-time
…operation, records management and analyzing and devising complex business process requirements. This includes researching and analyzing data in support of business functions, process…
Added 4 hours ago
PH
Corporate Senior Financial AnalystBusiness Planning, Finance
Provincial Health Services Authority
Burnaby, BC
- Full-time
The Corporate Senior Financial Analyst communicates with all members of the business planning team, Financial Services and corporate senior operational staff. In addition to gathering and…
Added 6 hours ago
L
Business Intelligence Analyst
Lignetics
Burlington, ON
- Full-time
…signals that drive demand, and deliver the reporting and insight senior leadership uses to run the business. You will use modern analytics and AI tools to get there…
Added 6 hours ago
NB
Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Functional Analyst in the Finance - Accounting team means that you will play a key role in National Bank’s IT transformation. Working closely with a multidisciplinary…
Added 6 hours ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
…expertise to work in the evolution and execution of capital markets business strategy and wealth management. It is a job that allows you to live your ambitions in complicity and the power…
Added 12 hours ago
SH
Senior Financial Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
The Senior Financial Analyst provides expert financial analysis to various clinical programs including facilitating the integration and interpretation of information for effective,…
Added 14 hours ago
A
Investor Relations Specialist - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
Lead and facilitate the crafting of investor communications with senior management and other internal stakeholders, gather and share feedback from capital markets, benchmark best practice,…

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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