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Added 28 mins ago
RI
Senior Business Analyst – ERP/EAM Transformation (Oracle Fusion / IBM Maximo)
Raas Infotek
AB · Edmonton, AB
- Contract
…requirements, confirming design meets end user needs, data migration analyst, support for QA (testing phases) and end user knowledge transfer and system deployment…
Added 42 mins ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
Support the execution of business strategy initiatives and corporate priorities that advance Branch objectives.
Added 1 hour ago
JA
Software Analyst
JR Automation
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 hour ago
DI
Incident & Issue Management Analyst - Winter 2027 Co-op/Intern
Definity Insurance Company
Waterloo, ON
- Full-time
As the Co-op Analyst, Incident & Issue Management, you will gain hands-on, end-to-end exposure to the ITIL (IT Infrastructure Library) framework. Working alongside senior analysts and…
Added 1 hour ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
Support the execution of business strategy initiatives and corporate priorities that advance Branch objectives.
Added 1 hour ago
E
FP&A senior analyst - Close to Downtown Montreal
Exceleris
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the FP&A Manager, the Senior FP&A Analyst supports budgeting, forecasting, and financial planning in a multi-entity, multi-currency environment. The role also includes monthly…
Added 1 hour ago
H
Senior Quality Assurance Analyst
Hays
Montreal, QC
- $80 CAD / hour
- Contract
Job Title: Senior QA Analyst – Finance & Enterprise Performance Management (EPM)
Added 1 hour ago
Technical Analyst, Metering Registration and Integration and Meter Data Management
Independent Electricity System Operator
Canada
Tracking and processing document submissions in support of the meter registration and meter data management business process including audit activities. Analyze and review revenue metering…
Added 2 hours ago
Financial Analyst
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Supervisor of Accounting & Budgets, the Financial Analyst is responsible for supporting the Town's Asset Management and the administration of the Municipal Accommodation…
Added 2 hours ago
P
Service Design Lead
PLATO
Remote, Canada
- $95 to $110 CAD / hour
- Contract
- Remote
Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.
Added 2 hours ago
EB
Senior Analyst, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
The Senior Analyst Third Party Risk Management provides support in the development of operational risk standards, tools, processes, and systems, and in the execution of oversight and…
Added 2 hours ago
WU
Senior Systems Analyst (PeopleSoft HCM)
Western University
London, ON
- Full-time
The Senior Systems Analyst (PeopleSoft HCM) is a senior, hands-on systems leadership role responsible for defining, overseeing, and advancing the enterprise applications that support Human…
Added 3 hours ago
B
Senior Business Analyst, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Support User Acceptance Testing (UAT), System Integration Testing (SIT), and End-to-End testing activities.
Added 3 hours ago
Senior SAP FICO Functional Analyst
Domtar Products
Montreal, QC
Reporting to the Manager, SAP Finance, the Senior SAP FICO Functional Analyst will be a key member of Domtar’s Corporate Applications team, helping support and enhance the SAP finance and…
Added 4 hours ago
CO
Job ID #32316: Senior Business Process Analyst
City of Hamilton
Hamilton, ON
- Full-time
…requirements. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Senior Business Process Analyst will also…
Added 6 hours ago
NB
Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Functional Analyst in the Finance - Accounting team means that you will play a key role in National Bank’s IT transformation. Working closely with a multidisciplinary…
Added 12 hours ago
SH
Senior Financial Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
The Senior Financial Analyst provides expert financial analysis to various clinical programs including facilitating the integration and interpretation of information for effective,…
Added 16 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Years of Experience: 5+ years for Senior Support Analyst, 2-4 years for Support Analyst
Added 16 hours ago
Senior Officer, Financing Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Housing Programs team, in the Senior Officer, Financing Operations position. In this role you will support projects approved under CMHC’s Affordable Housing Fund program by…
Added 16 hours ago
Bilingual Senior Officer, Financing Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Housing Programs Team in the Bilingual Senior Officer, Financing Operations position. In this role you will support projects approved under CMHC’s Affordable Housing Fund program…
Added 16 hours ago
IH
M365 Senior Analyst
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with the established vision and values of the organization, the M365 Senior Analyst is responsible for the evaluation, planning, development, installation, configuration,…
Added 16 hours ago
IH
M365 Intermediate Analyst
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with the established vision and values of the organization, the M365 Intermediate Analyst is responsible for the development, installation, configuration, testing,…
Added 18 hours ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
Use SQL to validate and reconcile data, investigate data quality issues and support resolution with system owners.
Added 18 hours ago
CF
Senior Analyst, Accounting
CI Financial
Toronto, ON
- Full-time
Reporting to the VP, Finance, we are seeking a Senior Analyst, Accounting. In this role, you will play a critical part in overseeing all corporate banking relationships for the Canadian…
Added 20 hours ago
CI
Talent Acquisition Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Talent Acquisition Specialist to support Calian’s corporate hiring needs by managing the full recruitment lifecycle. In this role, you will partner with hiring managers…

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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