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Added 5 mins ago
BC
Project Director, Mission Critical
Broccolini Construction Inc.
Toronto, ON
- Full-time
A Project Director, Mission Critical leads project delivery across assigned markets, from pre-construction through commissioning and operational handover. You are the technical and…
Added 5 mins ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
…cross-functional teams in a matrixed environment, the PMO Manager Lead drives program visibility, resource optimization, and continuous improvement. They ensure the programs meet the…
Added 5 mins ago
MS
Onboarding Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
…cross-functionally towards a goal of successful end-to-end delivery of onboarding projects, bringing a willingness to do what it takes to get onboarding projects done in a timely and…
Added 19 mins ago
Senior HSEQ Advisor
CIMIC
Vancouver, BC
You're an experienced HSEQ professional who combines strong technical knowledge with practical judgement and the confidence to operate independently across multiple projects and business…
Added 19 mins ago
L
Health and Welfare Implementation Manager
LifeWorks
Toronto, ON
- Full-time
…into working technology. As Implementation Manager, you'll lead a team of implementation consultants and analysts delivering client projects across the US and Canada, partnering closely…
Added 19 mins ago
R
Contracts Principal Specialist
RTX
Calgary, AB
- Full-time
…structure, acceptance criteria, performance requirements, and delivery…
Added 19 mins ago
Team Lead, Engineering (Contract)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Team Lead Engineering (Contract). In this position, you will provide…
Added 19 mins ago
Director, Network & Security AI and Automation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Director, Network & Security AI and Automation to establish and lead an engineering function within Network & Security Services with two complementary mandates: applying…
Added 19 mins ago
SAP SuccessFactors Learning Lead - Senior Consultant / Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
As a Senior Consultant or Manager, you will own the end-to-end delivery of SuccessFactors Learning implementations, lead client engagements, and mentor junior consultants. This role is…
Added 19 mins ago
SAP SuccessFactors Employee Central Global Benefits - Senior Consultant or Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
Lead end-to-end delivery of SAP SuccessFactors EC Global Benefits implementations, including configuration, customization, and deployment.
Added 19 mins ago
SAP SuccessFactors Employee Central Payroll - Senior Manager
EY
AB · Ottawa, ON · Toronto, ON · Calgary, AB
…Technology practice. This role is designed for professionals who can lead complex, multi-country payroll implementations, manage senior stakeholders, and ensure delivery excellence. You…
Added 34 mins ago
Associate, Manufacturing Engineering, Systems - Projects
L3Harris Technologies
ON · Waterdown, ON
…efficiency in the operator process, while simultaneously reducing lead-time to customer. The role has heavy project management fundamentals with strong technical ability to understand the…
Added 34 mins ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
…Cybersecurity provides enterprise leadership for the strategy, delivery, security, resilience, and lifecycle management of FortisAlberta’s technology infrastructure and cybersecurity…
Added 34 mins ago
MO
Program Manager, Wastewater Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
…regulatory agencies, and other stakeholders, the position provides technical expertise, program oversight, policy development, budget monitoring, and recommendations to management and…
Added 34 mins ago
MO
Program Manager, Water Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
…Authorities, and other stakeholders, the position provides technical expertise, program oversight, policy development, budget monitoring, and recommendations to management and Commission.…
Added 49 mins ago
D
Senior Digital Project Manager - 6 month FTC
DEPT®
Toronto, ON
- $70,000 to $80,000 CAD / year
…to join our fast paced agency team. In this role, you will lead high-impact digital initiatives for an equally fast-moving client. They will be responsible for managing up to 6 workstreams…
Added 49 mins ago
Norquay Leadership Trainer & Guide
YMCA of Northeastern Ontario
Spanish, ON · Sudbury, ON · Greater Sudbury, ON
Support and lead Norquay River participants, with a focus on technical skills such as whitewater wilderness expedition, risk management, and other program areas of camp
Added 1 hour ago
W
Manager, Machine Learning Engineering - Agent Factory (
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
We are seeking a Manager to lead the development of AI agents for our HR and Finance business. You will be responsible for building and mentoring a high-performing engineering team, driving…
Added 1 hour ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
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Markham, ON
- Full-time
Lead budgeting, forecasting, and month-end reporting for:
Added 1 hour ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Lead the newly established Working Capital unit, including the development and implementation of procedures and control points to safeguard the business.
Added 1 hour ago
T
Specialized HR Manager
TD
Toronto, ON
- Full-time
…the day-to-day relationships with our various partners and lead customized solutions aligned to the strategic objectives within the Global Technology & Solutions portfolio. In this…
Added 1 hour ago
T
Senior Manager, Data Science – Marketing Measurement & Analytics
TD
Toronto, ON
- Full-time
Build trusted relationships and create alignment between business objectives, measurement strategy and technical delivery.
Added 1 hour ago
Associate Director, Damages & Valuations
Secretariat
Toronto, ON
Associate Directors lead the day-to-day delivery of engagements and work closely with senior professionals and testifying experts on complex issues at the intersection of valuation,…
Added 1 hour ago
PC
Intermediate Forest Analyst
PRI Consultants
Vancouver, BC
- Full-time
…environmental assessment projects. You will report to the Practice Lead, Forestry & Inventory and grow into more senior technical roles as you build your…
Added 1 hour ago
M
Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
You will lead the front end of the AI delivery lifecycle. You will understand workflows, frame problems, assess technical options, build and test prototypes, and validate value with users.…

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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