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Added 1 min ago
TC
IT Asset Specialist
TMC Canada
Montreal, QC
- Full-time
Act as the senior ITAM risk, process and operations subject-matter expert, providing practical guidance on asset inventory, lifecycle management, software asset management, hardware asset…
Added 1 min ago
C
Expert System Architecture
CN
Toronto, ON
- Full-time
Support implementation teams by resolving technical issues and design challenges.
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A
ITAM Risk, Process and Operational Expert
Akkodis
Montreal, QC
- Contract
Position: ITAM Risk, Process and Operational Expert
Added 1 min ago
WI
Lead Mechanical Engineer, Resources
WSP in Canada
Kitchener, ON
- Full-time
Lead as a technical expert on mechanical and piping engineering packages for multidisciplinary mining and industrial projects across all phases - from conceptual studies to detailed…
Added 1 min ago
D
Software Solutions Technical Specialist / Spécialiste technique des solutions logicielles
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a Software Solutions Technical Specialist to join our team in Montreal. In this role, you will serve as a subject matter expert for dormakaba's access control and…
Added 1 min ago
TC
Technical Business Analyst
Tata Consultancy Services
Montreal, QC
- Full-time
Broad based skills with Microsoft Office tools especially Word, PowerPoint and Excel at an advanced to expert level for automation, managing, and reporting on large data sets.
Added 1 min ago
LM
Senior Software Engineer - Product Lead - ISS Team
Lockheed Martin
Ottawa, ON
- $102,750 to $134,750 USD / year
- Full-time
he Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 1 min ago
WI
Lead Mechanical Engineer, Resources
WSP in Canada
Toronto, ON
- Full-time
Lead as a technical expert on mechanical and piping engineering packages for multidisciplinary mining and industrial projects across all phases - from conceptual studies to detailed…
Added 1 min ago
LS
Senior Network Designer
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Support procurement activities through the review of technical requirements, contractor quotes, bills of materials and related documentation
Added 1 min ago
IG
Marine Power Electrical Engineer (P.Eng)
Insight Global
Canada
- Full-time
- Act as a client-facing technical expert by presenting findings, building client relationships, supporting project delivery, and participating in design reviews and problem solving.
Added 1 min ago
WI
Lead Mechanical Engineer, Resources
WSP in Canada
Saskatoon, SK
- Full-time
Lead as a technical expert on mechanical and piping engineering packages for multidisciplinary mining and industrial projects across all phases - from conceptual studies to detailed…
Added 1 min ago
WI
Lead Mechanical Engineer, Resources
WSP in Canada
AB · Edmonton, AB
- Full-time
Lead as a technical expert on mechanical and piping engineering packages for multidisciplinary mining and industrial projects across all phases - from conceptual studies to detailed…
Added 1 min ago
GW
Legal Administrative Assistant - Restructuring & Insolvency
Gowling WLG
Toronto, ON
- Full-time
Strong attention to detail and technical skills, with the ability to work on large complex agreements.
Added 1 min ago
PA
Director of Sales, 79069
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Reporting directly to the CEO, the Director of Sales is a strategic leadership role that requires an expert blend of strategic planning, team leadership, and strong technical knowledge of…
Added 1 min ago
C
Technical Expert, Engineering - EWIS Integrator
Cyient
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
As a Technical Expert, Engineering - EWIS Integrator, you will act as a technical authority, shape design strategy, and lead enterprise-level technical alignment and capability development.…
Added 1 min ago
TS
Senior Manager, TDS Operations
TD Securities
Montreal, QC
- Full-time
Support senior management by acting as a subject matter expert, proposing working capital solutions, and providing strategic insights and decision-making support.
Added 1 min ago
HC
Program Director
Havas CX Canada
Toronto, ON
- Full-time
…Program Directors will interface heavily with senior creative, technical, and executive management within the client to assure that the solution is understood and addresses the customer's…
Added 1 min ago
TH
Senior Manager, Finance
Teladoc Health Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and…
Added 1 min ago
R
IAM Advisor
Raise
Vancouver, BC
- Full-time
…for IAM-related ServiceNow tickets, act as a Subject Matter Expert (SME) for Entra ID and Active Directory project work, and contribute strategically to the organization's broader IAM / IGA…
Added 1 min ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Develop and manage relationships with key stakeholders within the organization acting as a subject matter expert on internal controls. This will include managing and communicating guidance…
Added 1 min ago
LM
Hardware Engineer - Electrical
Lockheed Martin
Ottawa, ON
- Full-time
Production and results-oriented self-starter Developing subject matter expert on cable assembly best practices
Added 1 min ago
AC
Telephony and Mobility Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
…corporate cell phone program. As the primary subject-matter expert for voice and mobility, you will ensure communication services are reliable, secure, cost-effective and aligned with…
Added 1 min ago
MD
Project Engineer
Mechatronic Design Solutions
Ottawa, ON
- Full-time
Mechatronic Design Solutions is hiring a Project Engineer, in Ottawa, ON. You’ll drive the technical execution of our automation projects, from requirements and design coordination through…
Added 1 min ago
S
Associate, Damages and Valuations
Secretariat
Toronto, ON
- Full-time
…law. The role provides significant opportunities to develop technical expertise, contribute to expert reports and financial models, interact with clients and counsel, and support matters…
Added 1 min ago
UT
HRIS Technical Analyst
Ultreia Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As HRIS Technical Analyst, you will be the hands-on technical owner of the workforce systems behind an ongoing UKG implementation in its building services division, which operates across…

PLATO

Service Design Lead

Remote, Canada

Remote

$95 to $110 CAD / hour · Contract

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Job details

Pay: $95 to $110 CAD / hour
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Role: Service Design Lead

Duration-ASAP until Jan 31st with possibility of extensions

Clearance- Reliability and eligible for Secret (10 years in Canada)

Service design and future-state definition

•Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording.

•Define future-state investigator journeys, operating models, and experience principles across all user groups - investigators, supervisors, oversight teams, and benefit program stakeholders.

•Identify and design for interim-state operating models required during the transition from legacy NIIS to the new platform.

Design-ready feature delivery

•Drive the translation of program objectives and business requirements into design-ready features aligned to program standards.

•Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.

•Facilitate design review sessions with ESDC product owners and SMEs, ensuring features are endorsed within the agreed review and endorsement timeline.

•Maintain design consistency across features, channels, and workstreams throughout the delivery program.

Stakeholder engagement

•Plan and facilitate stakeholder workshops with ESDC business leads, FRMO, Business Solutions Operations, IITB, and investigator cohorts.

•Align cross-functional requirements between service processes, digital channels, and the Curam technology solution.

•Coordinate with the NIIS Planning Lead to ensure design progress is sequenced against delivery commitments and sprint cadence.

Human-centered design and continuous improvement

•Embed human-centered design practices throughout delivery, from requirements gathering through to UAT and go-live.

•Advocate for the investigator experience in every design and delivery decision.

•Contribute to change management planning by ensuring training and adoption materials reflect the designed service experience.

•Support post-go-live improvement cycles based on investigator feedback and operational data.

Requirements:

Demonstrated experience leading service design on large-scale government or enterprise transformation programs.

•Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping.

•Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week.

•Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment.

•Strong facilitation and stakeholder management skills, comfortable leading workshops with senior government stakeholders and frontline investigators alike.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

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More about this job

Responsibilities

The Service Design Lead will define future-state investigator journeys and operating models for the NIIS replacement program. They will also facilitate stakeholder workshops and ensure design-ready features are aligned with program standards and user-centered principles.

Requirements

Candidates must have extensive experience leading service design on large-scale government or enterprise transformation programs. Strong expertise in service design methods, journey mapping, and stakeholder management is required, along with the ability to obtain a Secret security clearance.

Skills

Service Design
Journey Mapping
Service Blueprinting
Co-design Facilitation
Experience Prototyping
Agile Delivery
Stakeholder Management
Operating Models
Human-centered Design
Change Management
Product Planning
Business Analysis
User-centered Design
Technical Feasibility
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
NIIS
Software Testing
IT Services
Agile
Journey Mapping
Service Blueprinting
Co-design
Experience Prototyping
Operating Models
Human-centered Design
ESDC
Curam
Change Management
UAT
Stakeholder Engagement
Government Transformation
Product Planning
Business Analysis
Software Development
IT Infrastructure
Requirement Gathering
System Design
Process Improvement
Strategic Planning

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