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Playground

F&B Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Dec 24, 2026
Posting language: English · French
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

F&B Manager

About us:

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview:

We are seeking an experienced, enthusiastic, and approachable Food and Beverage Manager to oversee the day-to-day operations. This role is essential to creating a welcoming dining environment, ensuring exceptional guest experiences, and leading a team of dedicated staff. The F&B Manager will coach and motivate the team, uphold our service standards, and ensure smooth operations while promoting a fun and friendly atmosphere for all guests.

What we offer:

Competitive compensation
Discounts on food
Opportunities for career advancement
Free parking
Free on-site gym access
Company-wide events
Playground Cares volunteer opportunities

Responsibilities:

Ensure that all direct reports adhere to the established workflows, procedures and processes
Complete checkpoints on each shift, provide corrective measures when needed and report accurately
Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end-of-day procedures, troubleshooting, and service calls
Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members
Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
Ensure that the organization's initiatives, as communicated to you by the F&B General Manager, are communicated clearly and effectively to all direct reports, whether through line-ups, training, information sessions or the like
Provide feedback on staffing needs, manage the day-to-day staffing requirements and allocations in line with business needs and the department's budget
Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and ensure their adherence in day-to-day matters
Maintain continuous guest interactions and provide feedback on guest experiences
Manage guest complaints and concerns and ensure total guest satisfaction at all times

Qualifications:

Minimum of 2 years of management experience within a full-service restaurant
Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
Highly organized, responsible and reliable
Ability to delegate, follow up and drive accountability
Ability to work cohesively as part of a team and build relationships
Confident in training
Excellent understanding of customer service and the drive for satisfaction
Demonstrates a passion for the food and beverage industry and knowledge of current trends
High proficiency in the English and French languages with excellent communication skills, written and spoken

Join our team and become a vital part of an exceptional journey. Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive. Apply today and embark on a journey of innovation, synergy, and personal growth that will reshape the course of your career.

Gérant(e) Restauration

Read the full bilingual original

F&B Manager

About us:

Position Overview:

What we offer:

Competitive compensation
Discounts on food
Opportunities for career advancement
Free parking
Free on-site gym access
Company-wide events
Playground Cares volunteer opportunities

Responsibilities:

Ensure that all direct reports adhere to the established workflows, procedures and processes
Complete checkpoints on each shift, provide corrective measures when needed and report accurately
Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end-of-day procedures, troubleshooting, and service calls
Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members
Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
Ensure that the organization's initiatives, as communicated to you by the F&B General Manager, are communicated clearly and effectively to all direct reports, whether through line-ups, training, information sessions or the like
Provide feedback on staffing needs, manage the day-to-day staffing requirements and allocations in line with business needs and the department's budget
Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and ensure their adherence in day-to-day matters
Maintain continuous guest interactions and provide feedback on guest experiences
Manage guest complaints and concerns and ensure total guest satisfaction at all times

Qualifications:

Minimum of 2 years of management experience within a full-service restaurant
Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
Highly organized, responsible and reliable
Ability to delegate, follow up and drive accountability
Ability to work cohesively as part of a team and build relationships
Confident in training
Excellent understanding of customer service and the drive for satisfaction
Demonstrates a passion for the food and beverage industry and knowledge of current trends
High proficiency in the English and French languages with excellent communication skills, written and spoken

Gérant(e) Restauration

À propos de nous :

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

Aperçu du poste :

Nous recherchons un(e) Responsable Restauration expérimenté(e), enthousiaste et accessible pour superviser les opérations quotidiennes. Ce rôle est essentiel pour créer un environnement de restauration accueillant, garantir des expériences clients exceptionnelles et diriger une équipe de collaborateurs dévoués. Le/la Responsable Restauration encadrera et motivera l’équipe, maintiendra nos standards de service et assurera le bon déroulement des opérations tout en favorisant une atmosphère conviviale et agréable pour tous les clients.

Ce que nous offrons:

Rémunération concurrentielle
Réductions sur la nourriture
Possibilités d'avancement de carrière
Stationnement gratuit
Accès gratuit à la salle de sport
Événements organisés par l'entreprise
Possibilités de bénévolat dans le cadre de Playground Cares

Responsabilités :

Veiller à ce que tous les collaborateurs directs respectent les flux de travail, les procédures et les processus établis
Effectuer des points de contrôle à chaque quart de travail, fournir des mesures correctives si nécessaire et rapporter avec précision
Posséder une connaissance approfondie des systèmes de point de vente et de contrôle des boissons. Effectuer des tâches connexes telles que les encaissements, les procédures de fin de journée, le dépannage, les appels de service
Demeurer au fait du contenu des centres de ressources départementaux des départements de reporting, en veillant à pouvoir orienter, maintenir et communiquer clairement le contenu aux membres de l'équipe
Veiller à ce que les objectifs de vente soient atteints et fournir un coaching continu au personnel pour maximiser les revenus par client
Veiller à ce que les initiatives de l'organisation, telles que communiquées à vous par la haute gestion, soient communiquées clairement et efficacement à tous les collaborateurs directs, que ce soit par des réunions d'équipe, des formations, des sessions d'information ou autre
Fournir des commentaires sur les besoins en personnel, gérer les besoins en personnel quotidiens et les allocations conformément aux besoins de l'entreprise et au budget des départements
Avoir une compréhension approfondie des Politiques Générales de notre organisation, les communiquer clairement aux collaborateurs directs et assurer leur respect dans les affaires quotidiennes
Maintenir des interactions continues avec les clients et fournir des rétroactions sur l'expérience des clients
Gérer les plaintes et les préoccupations des clients et garantir une satisfaction totale des clients en tout temps

Exigences :

Minimum de 2 ans d'expérience de gestionnaire dans un restaurant à volume élevé et à service complet
Hautement organisé, responsable et fiable
Capacité de déléguer, de suivre et de favoriser la responsabilisation
Capacité à travailler de manière cohérente au sein d'une équipe et à établir des relations
Confiant dans la formation
Excellente compréhension du service à la clientèle et de la volonté de satisfaction
Démontre une passion pour l'industrie des aliments et des boissons et une connaissance des tendances actuelles
Maîtrise élevée de la langue anglaise et française avec d'excellentes compétences en communication, écrite et orale

Rejoignez notre équipe et devenez un élément essentiel d'un parcours exceptionnel. Ici, vos talents et vos ambitions s'épanouiront et vous trouverez l'environnement idéal pour vous

Apply About employer

More about this job

Responsibilities

The F&B Manager oversees daily operations, ensuring staff adhere to workflows and service standards while maximizing revenue. They are responsible for managing guest experiences, handling complaints, and providing ongoing coaching to the team.

Requirements

Candidates must have at least 2 years of management experience in a full-service restaurant and possess strong organizational and leadership skills. Proficiency in both English and French is required, along with a deep understanding of customer service and F&B industry trends.

Skills

Food and beverage management
Team leadership
Staff coaching
Revenue management
Customer service
Point of sales systems
Inventory control
Conflict resolution
Operational management
Staff scheduling
Budgeting
Communication
Training
Problem solving
Organization

Benefits

Competitive compensation
Food discounts
Career advancement opportunities
Free parking
Free on-site gym access
Company-wide events
Playground Cares volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

F&B Manager
Hospitality
Restaurant Management
Point of Sales
Revenue Growth
Staff Coaching
Customer Satisfaction
Operations Management
Inventory Control
Budgeting
Team Leadership
Service Standards
Conflict Resolution
Training
Full-service Restaurant
Gaming Destination
Communication Skills
Bilingual

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