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Added 1 min ago
PI
Senior Software Engineer, Accounts
PENN Interactive
Canada
- Full-time
Added 1 min ago
B
Logistics and Transport Coordinator
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Valcourt, QC
- Temporary
…efficient logistics flows, directly contributing to the success of product development at…
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R
lumber yard associate
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- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
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Software Engineering LMTS
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- Full-time
Are you a distributed systems expert passionate about building large-scale database technologies that support relentless growth and innovation?
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sale associate seasonal
RONA
Mascouche, QC
- Temporary
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Research Assistant, HCE Research to Practice (Praxis) Hub
Mount Royal University
Calgary, AB
- Part-time
…to a newly defined pairing of academic experts and community expert peer…
Added 31 mins ago
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Retail Store Manager
Skechers
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- Full-time
Visual Merchandising: Act as a product expert and ensure your team delivers an exceptional customer experience through high-quality product presentation and store layout.
Added 32 mins ago
SP
Software Engineering LMTS
Salesforce Partner Canada
Toronto, ON
- Full-time
Are you a distributed systems expert passionate about building large-scale database technologies that support relentless growth and innovation?
Added 32 mins ago
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Seasonal Retail Sales Associate - Upper Canada Mall
Gap
Newmarket, ON
- Part-time
…excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through…
Added 32 mins ago
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Software Engineering LMTS
Salesforce
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- Full-time
Are you a distributed systems expert passionate about building large-scale database technologies that support relentless growth and innovation?
Added 32 mins ago
ON
Retail Sales Associate, Full Time - West Edmonton Mall
Old Navy
AB · Edmonton, AB
- Full-time
…excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through…
Added 46 mins ago
T
Senior Manager Information Security
TD
Toronto, ON
- Full-time
…The Domain Governance Lead acts as the domain subject matter expert and central point of coordination for audit exams, regulatory exams/responses and issues resolution. They ensure…
Added 46 mins ago
T
Senior IT Developer
TD
Toronto, ON
- Full-time
Minimum 5 year's experience in Application configuration and product knowledge of in Oracle EPM product suite.
Added 46 mins ago
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Software Engineer II (Java/Spring)
TD
Toronto, ON
- Full-time
Monitor product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
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Beauty Advisor - La Mer
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Share expert level of product knowledge with entire store selling team
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Medical Advisor Neuroscience
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- Full-time
…and publications, medical information, Canadian Disease Area Expert management, product defense and communications, advisory boards/consultancy meetings, scientific exchange, medical…
Added 47 mins ago
AA
Sales Pro
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- Full-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 1 hour ago
Product Specialist - Individual Insurance
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Hybrid - Canada, ON · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Contribute to systems projects as a product subject matter expert (SME).
Added 1 hour ago
Bilingual Wealth Management Intern (Student/New Grad)
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…entrepreneurial, spirited, energetic people who will help you become an expert in your…
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…empower retail teams, elevate in-store brand presence, and build product champions across Montreal retail…
Added 1 hour ago
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Technical Account Manager | Gestionnaire de comptes technique
Plotly
Remote, Canada
- Full-time
- Remote
…customers. You will work cross-functionally with Customer Success, Product, and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Listowel, ON
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 1 hour ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Gatineau, QC
- Part-time
Agir à titre d’expert dans les secteurs désignés des stocks de produits, de l’emplacement des produits et des dates de péremption.

Plotly

Technical Account Manager | Gestionnaire de comptes technique

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English · French
Posted: Oct 28, 2026

Original job description

English section of this bilingual listing.

About Plotly

Plotly builds the tools millions of developers use to work with data. Our open-source libraries are downloaded millions of times per day, Dash is one of the most popular ways to build data applications in Python, and we are building AI features up and down the stack.

As part of our Technical Account Management team, you’ll join a group of exceptional technical experts who love solving tough problems, pushing the boundaries of what’s possible, and making data analytics more accessible for everyone.

About the role

As a Technical Account Manager, and a member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross-functionally with Customer Success, Product, and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash Enterprise.

The TAM team is the engine of customer retention and adoption. You will be essential in driving major changes in how we work with customers and use our customer data to develop successful, repeatable processes.

Key responsibilities:

Take ownership of relationships with key customers - this includes enablement, implementation, user adoption, and infrastructure needs. You will actively monitor customer health and dive deep into customer usage data and files to identify and re-engage inactive or under-engaged customers, devising creative, technical, and high-touch strategies to drive sustained adoption.
Work closely with customers to understand their business needs and guide their usage of Plotly products. You will fill the gaps between product features and customer needs - through design advice, tool recommendations, hands-on coding, or whatever else is necessary.
Work closely with our Account Executives, drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels.
Advise customers on best practices, product capabilities, and product roadmap.
Work with our Product team to understand and address customer needs, pain points, and other feedback.

Role requirements

We don't expect every candidate to check every box below. If you're strong across most of these, we'd love to hear from you.

Prior experience in a technical customer-facing role (Sales Engineering, Support, Customer Success, Sales etc.).
Demonstrated ability to manage competing priorities across a portfolio of customers.
Proficiency in Python is required, with a willingness to write and share code (basic to intermediate level) to solve complex customer problems and build tailored examples. A working knowledge of JavaScript or BI Tools (i.e., Tableau/PowerBI) is a bonus.
Strong written and verbal communication skills, coupled with charismatic and persuasive communication for engaging both highly technical and non-technical stakeholders.
Confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders.
Strong understanding of data science, analytics, and/or software development workflows.
Passion for data analytics and creativity in guiding customers to successful outcomes.
Ability to travel for customer on-sites.

What you can expect from us

Health & Wellbeing
- Comprehensive health and wellness coverage
- Generous paid time off and flexible working hours
- Parental leave top-up program
Growth & Opportunity
- Stock options for all full-time employees
- Learning and development opportunities
- Work alongside a dedicated team
Flexibility & Community
- Fully remote work environment
- Home office support
- Plotly Community Forum
- -

À propos de Plotly

Read the full bilingual original

About Plotly

Key responsibilities:

Take ownership of relationships with key customers - this includes enablement, implementation, user adoption, and infrastructure needs. You will actively monitor customer health and dive deep into customer usage data and files to identify and re-engage inactive or under-engaged customers, devising creative, technical, and high-touch strategies to drive sustained adoption.
Work closely with customers to understand their business needs and guide their usage of Plotly products. You will fill the gaps between product features and customer needs - through design advice, tool recommendations, hands-on coding, or whatever else is necessary.
Work closely with our Account Executives, drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels.
Advise customers on best practices, product capabilities, and product roadmap.
Connect customers with important Plotly resources (e.g., support, product, services).
Develop and manage customer profiles and metrics.
Work with our Product team to understand and address customer needs, pain points, and other feedback.

Role requirements

We don't expect every candidate to check every box below. If you're strong across most of these, we'd love to hear from you.

Prior experience in a technical customer-facing role (Sales Engineering, Support, Customer Success, Sales etc.).
Demonstrated ability to manage competing priorities across a portfolio of customers.
Proficiency in Python is required, with a willingness to write and share code (basic to intermediate level) to solve complex customer problems and build tailored examples. A working knowledge of JavaScript or BI Tools (i.e., Tableau/PowerBI) is a bonus.
Strong written and verbal communication skills, coupled with charismatic and persuasive communication for engaging both highly technical and non-technical stakeholders.
Confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders.
Strong understanding of data science, analytics, and/or software development workflows.
Passion for data analytics and creativity in guiding customers to successful outcomes.
Ability to travel for customer on-sites.

What you can expect from us

Health & Wellbeing
- Comprehensive health and wellness coverage
- Generous paid time off and flexible working hours
- Parental leave top-up program
Growth & Opportunity
- Stock options for all full-time employees
- Learning and development opportunities
- Work alongside a dedicated team
Flexibility & Community
- Fully remote work environment
- Home office support
- Plotly Community Forum

À propos de Plotly

Plotly développe les outils que des millions de développeur·euse·s utilisent pour travailler avec les données. Nos librairies open source sont téléchargées des millions de fois chaque jour. Dash est l'une des solutions les plus populaires pour créer des applications de données en Python, et nous intégrons des fonctionnalités d'IA à tous les niveaux de nos produits.

En vous joignant à notre équipe de gestion de comptes technique, vous ferez partie d’un groupe d’expert.e.s qui aiment relever des défis complexes, repousser les limites du possible et rendre l’analyse de données accessible à tous.tes.

À propos du poste

Comme gestionnaire de comptes technique, vous ferez partie de l’équipe des ventes et serez la personne-ressource principale d’un portefeuille de grandes entreprises. Vous travaillerez main dans la main avec les équipes Réussite client, Produit et Direction de comptes pour que nos client.e.s profitent pleinement de Plotly/Dash Enterprise.

Cette équipe est au cœur de la fidélisation de la clientèle et de l’adoption de nos produits. Vous aurez une influence directe sur notre façon de travailler avec nos client.e.s et sur la manière dont nous utilisons nos données pour bâtir des processus qui ont fait leurs preuves.

Responsabilités principales

Vous serez responsable de la relation avec nos client.e.s clés, notamment pour la formation, l’accompagnement, la mise en œuvre, l’adoption et les besoins en infrastructure. Vous garderez un œil sur l’état des comptes et plongerez dans les données d’utilisation pour repérer les client.e.s moins actif.ve.s. Vous trouverez ensuite des façons créatives, techniques et personnalisées de les remobiliser et de favoriser une adoption durable.
Vous travaillerez de près avec les client.e.s pour bien comprendre leurs besoins d’affaires et les guider dans l’utilisation de nos produits. Vous comblerez l’écart entre les fonctionnalités offertes et les besoins des client.e.s, que ce soit par des conseils de conception, des recommandations d’outils, de la programmation ou tout autre moyen nécessaire.
En étroite collaboration avec nos directeur.trice.s de comptes, favoriser la fidélisation et la croissance des comptes en menant les client.e.s vers des résultats concluants et durables, et en démontrant la valeur de nos solutions aux intervenant.e.s de tous les niveaux.
Conseiller les client.e.s sur les pratiques exemplaires, les capacités des produits et la feuille de route produit.
Diriger les client.e.s vers les ressources appropriées de Plotly (p. ex., soutien, produit)
Établir et tenir à jour les profils et les indicateurs de rendement des client.e.s.
Collaborer avec notre équipe Produit pour bien comprendre les besoins, les irritants et les commentaires des client.e.s, et y donner suite.

Exigences du poste

Nous ne nous attendons pas à ce que chaque candidat·e coche toutes les cases ci-dessous. Si votre profil correspond fortement à la plupart d'entre elles, nous aimerions vous rencontrer.

De l’expérience dans un poste technique avec la clientèle, par exemple en ingénierie avant-vente, en soutien technique, en réussite client ou en ventes.
La capacité de jongler avec plusieurs priorités et plusieurs client.e.s à la fois.
Vous maîtrisez Python et n’hésitez pas à écrire et à partager du code (niveau débutant à intermédiaire) pour résoudre des problèmes complexes ou créer des exemples adaptés à vos client.e.s. La connaissance de JavaScript ou d’outils d’intelligence d’affaires comme Tableau ou Power BI est un atout.
D’excellentes aptitudes en communication, à l’écrit comme à l’oral, et le charisme nécessaire pour convaincre autant les spécialistes que les non-initié.e.s.
De l’aisance à échanger avec des équipes techniques, des gens d’affaires et la haute direction, jusqu’à la vice-présidence et la direction générale.
Une bonne compréhension des méthodes de travail en science des données, en analytique ou en développement logiciel.
Une passion pour l’analyse de données et la créativité nécessaire pour mener vos client.e.s vers le succès.
La possibilité de vous déplacer pour visiter les client.e.s.

Ce que nous vous offrons

Santé et bien-être
- Couverture santé complète
- Congés payés généreux et horaire de travail flexible
- Programme de complément de congé parental
Développement et croissance
- Options d'achat d'actions pour les employé·e·s à temps plein
- Opportunités d'apprentissage et de développement professionnel
- Travailler avec une équipe dévouée
Flexibilité et communauté
- Travail à distance
- Soutien au bureau à domicile
- Forum de la communauté Plotly

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More about this job

Responsibilities

You will serve as the primary point of contact for enterprise customers, driving product adoption and retention through technical guidance and strategic engagement. You will also collaborate cross-functionally with product and sales teams to address customer needs and improve overall account health.

Requirements

Candidates should have prior experience in a technical customer-facing role and proficiency in Python, with a willingness to write code to solve customer problems. Strong communication skills and a solid understanding of data science or software development workflows are essential for success in this role.

Skills

Python
JavaScript
Tableau
Power BI
Data science
Analytics
Software development
Customer success
Sales engineering
Technical support
Relationship management
Customer retention
Data analytics
Communication
Problem solving

Benefits

Comprehensive health and wellness coverage
Generous paid time off
Flexible working hours
Parental leave top-up program
Stock options
Learning and development opportunities
Remote work environment
Home office support

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Plotly
Dash
Python
JavaScript
Tableau
Power BI
Data Science
Analytics
Software Development
Customer Success
Sales Engineering
Enterprise Customers
Customer Retention
Customer Adoption
Infrastructure
Product Roadmap
Business Intelligence
Remote Work
SaaS

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