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Added 3 hours ago
VG
Executive Director
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…Liaises between Council, Committees and Management (Director and Manager level) to foster positive relations, exchange information, and provide direction to align program…
Added 5 hours ago
IW
Manager, Mortgage Operations
IG Wealth Management
ON · Ontario, Canada
- Full-time
With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to…
Added 5 hours ago
IW
Manager, Mortgage Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to…
Added 5 hours ago
SF
Service Desk Agent
Simon Fraser University
Vancouver, BC
- Full-time
…campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the…
Added 5 hours ago
SL
Business Portfolio Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and…
Added 6 hours ago
SH
Loyalty & Guest Feedback Coordinator
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BC · West Vancouver, BC
- Full-time
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Added 6 hours ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Saskatoon, SK
- Full-time
Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
Added 6 hours ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Calgary, AB
- Full-time
Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
Added 6 hours ago
C
Manager, Ramp Operations - Full-Time (5304)
Cargojet
Vancouver, BC
- Full-time
The Manager, Ramp Operations oversees airport ground operations by planning and directing activities, mainly aircraft handling, cargo movement, aircraft servicing, and equipment…
Added 7 hours ago
Digital Architect
Government of Alberta
AB
The Forward Delivery & Modernization Branch is looking for two (2) Digital Architects. Reporting to the Manager, Development, the Digital Architect is a visionary and technical leader…
Added 8 hours ago
Manager, Information and Dispute Resolution (Designated)
The Government of Nova Scotia
Halifax, NS
This opportunity is designated to applicants that identify as African Nova Scotians, Indigenous People, People of African Decent, Persons with Disabilities, and/or Racialized People.
Added 8 hours ago
Trade Analyst
Government of Alberta
Calgary, AB
Reporting to the Manager, Trade Capacity, you will contribute to key initiatives such as Level Up and the Trade Accelerator Program (TAP), working collaboratively with stakeholders across…
Added 9 hours ago
MH
Senior Growth Marketing Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
…and engineering services. Our Marketing team works closely with Sales, Business Development, and Strategic Partners to drive brand awareness, customer engagement, and pipeline growth across…
Added 9 hours ago
P
Technical Account Manager | Gestionnaire de comptes technique
Plotly
Remote, Canada
- Full-time
- Remote
As a Technical Account Manager, and a member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross-functionally with…
Added 9 hours ago
CG
Laboratory Tech I
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products -…
Added 9 hours ago
E
Director, Construction
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
We are seeking a highly organized and initiative-taking Director, Construction with the ability to work in a fast-paced environment to support the construction program of our Long-Term Care…
Added 9 hours ago
MF
Manager, Mortgage Operations
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto, ON
- Other
At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s…
Added 10 hours ago
Engagement Analyst
Government of Alberta
AB
…engagement initiatives across the ministry. Reporting to the Manager, the position supports the planning, delivery and evaluation of engagement initiatives and contributes to effective…
Added 11 hours ago
L
Product Manager
LBMX
London, ON
- Full-time
LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented,…
Added 11 hours ago
GS
FT Payroll Clerk
Good Shepherd Centres
Hamilton, ON
- $25.3 to $29.98 CAD / hour
- Full-time
Reporting to the Payroll Manager, the FT Payroll Clerk supports accurate and timely payroll processing for union and non-union employees. The role reviews timecards and payroll changes,…
Added 11 hours ago
M
Operations & Data Analyst Co-op (8 Months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Aligned with Manulife’s intern / co-op program expectations, including coaching, structured feedback, performance evaluation, and student development.
Added 11 hours ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
…world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting…
Added 11 hours ago
CN
Marketing Analyst
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Calgary, AB
- Full-time
Make your mark while you grow your career! Reporting to the Financial Services Manager, the Marketing Analyst will support strategic growth initiatives, commercial evaluations, financial…
Added 12 hours ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 12 hours ago
B
Investment Intern - GAM, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Internship Start Date: The internship program begins on May 3rd, 2027, and concludes on August 13th. Due to the structured nature of the program, onboarding activities, and cohort…

Plotly

Technical Account Manager | Gestionnaire de comptes technique

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English · French
Posted: Oct 28, 2026

Original job description

English section of this bilingual listing.

About Plotly

Plotly builds the tools millions of developers use to work with data. Our open-source libraries are downloaded millions of times per day, Dash is one of the most popular ways to build data applications in Python, and we are building AI features up and down the stack.

As part of our Technical Account Management team, you’ll join a group of exceptional technical experts who love solving tough problems, pushing the boundaries of what’s possible, and making data analytics more accessible for everyone.

About the role

As a Technical Account Manager, and a member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross-functionally with Customer Success, Product, and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash Enterprise.

The TAM team is the engine of customer retention and adoption. You will be essential in driving major changes in how we work with customers and use our customer data to develop successful, repeatable processes.

Key responsibilities:

Take ownership of relationships with key customers - this includes enablement, implementation, user adoption, and infrastructure needs. You will actively monitor customer health and dive deep into customer usage data and files to identify and re-engage inactive or under-engaged customers, devising creative, technical, and high-touch strategies to drive sustained adoption.
Work closely with customers to understand their business needs and guide their usage of Plotly products. You will fill the gaps between product features and customer needs - through design advice, tool recommendations, hands-on coding, or whatever else is necessary.
Work closely with our Account Executives, drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels.
Advise customers on best practices, product capabilities, and product roadmap.
Work with our Product team to understand and address customer needs, pain points, and other feedback.

Role requirements

We don't expect every candidate to check every box below. If you're strong across most of these, we'd love to hear from you.

Prior experience in a technical customer-facing role (Sales Engineering, Support, Customer Success, Sales etc.).
Demonstrated ability to manage competing priorities across a portfolio of customers.
Proficiency in Python is required, with a willingness to write and share code (basic to intermediate level) to solve complex customer problems and build tailored examples. A working knowledge of JavaScript or BI Tools (i.e., Tableau/PowerBI) is a bonus.
Strong written and verbal communication skills, coupled with charismatic and persuasive communication for engaging both highly technical and non-technical stakeholders.
Confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders.
Strong understanding of data science, analytics, and/or software development workflows.
Passion for data analytics and creativity in guiding customers to successful outcomes.
Ability to travel for customer on-sites.

What you can expect from us

Health & Wellbeing
- Comprehensive health and wellness coverage
- Generous paid time off and flexible working hours
- Parental leave top-up program
Growth & Opportunity
- Stock options for all full-time employees
- Learning and development opportunities
- Work alongside a dedicated team
Flexibility & Community
- Fully remote work environment
- Home office support
- Plotly Community Forum
- -

À propos de Plotly

Read the full bilingual original

About Plotly

Key responsibilities:

Take ownership of relationships with key customers - this includes enablement, implementation, user adoption, and infrastructure needs. You will actively monitor customer health and dive deep into customer usage data and files to identify and re-engage inactive or under-engaged customers, devising creative, technical, and high-touch strategies to drive sustained adoption.
Work closely with customers to understand their business needs and guide their usage of Plotly products. You will fill the gaps between product features and customer needs - through design advice, tool recommendations, hands-on coding, or whatever else is necessary.
Work closely with our Account Executives, drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels.
Advise customers on best practices, product capabilities, and product roadmap.
Connect customers with important Plotly resources (e.g., support, product, services).
Develop and manage customer profiles and metrics.
Work with our Product team to understand and address customer needs, pain points, and other feedback.

Role requirements

We don't expect every candidate to check every box below. If you're strong across most of these, we'd love to hear from you.

Prior experience in a technical customer-facing role (Sales Engineering, Support, Customer Success, Sales etc.).
Demonstrated ability to manage competing priorities across a portfolio of customers.
Proficiency in Python is required, with a willingness to write and share code (basic to intermediate level) to solve complex customer problems and build tailored examples. A working knowledge of JavaScript or BI Tools (i.e., Tableau/PowerBI) is a bonus.
Strong written and verbal communication skills, coupled with charismatic and persuasive communication for engaging both highly technical and non-technical stakeholders.
Confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders.
Strong understanding of data science, analytics, and/or software development workflows.
Passion for data analytics and creativity in guiding customers to successful outcomes.
Ability to travel for customer on-sites.

What you can expect from us

Health & Wellbeing
- Comprehensive health and wellness coverage
- Generous paid time off and flexible working hours
- Parental leave top-up program
Growth & Opportunity
- Stock options for all full-time employees
- Learning and development opportunities
- Work alongside a dedicated team
Flexibility & Community
- Fully remote work environment
- Home office support
- Plotly Community Forum

À propos de Plotly

Plotly développe les outils que des millions de développeur·euse·s utilisent pour travailler avec les données. Nos librairies open source sont téléchargées des millions de fois chaque jour. Dash est l'une des solutions les plus populaires pour créer des applications de données en Python, et nous intégrons des fonctionnalités d'IA à tous les niveaux de nos produits.

En vous joignant à notre équipe de gestion de comptes technique, vous ferez partie d’un groupe d’expert.e.s qui aiment relever des défis complexes, repousser les limites du possible et rendre l’analyse de données accessible à tous.tes.

À propos du poste

Comme gestionnaire de comptes technique, vous ferez partie de l’équipe des ventes et serez la personne-ressource principale d’un portefeuille de grandes entreprises. Vous travaillerez main dans la main avec les équipes Réussite client, Produit et Direction de comptes pour que nos client.e.s profitent pleinement de Plotly/Dash Enterprise.

Cette équipe est au cœur de la fidélisation de la clientèle et de l’adoption de nos produits. Vous aurez une influence directe sur notre façon de travailler avec nos client.e.s et sur la manière dont nous utilisons nos données pour bâtir des processus qui ont fait leurs preuves.

Responsabilités principales

Vous serez responsable de la relation avec nos client.e.s clés, notamment pour la formation, l’accompagnement, la mise en œuvre, l’adoption et les besoins en infrastructure. Vous garderez un œil sur l’état des comptes et plongerez dans les données d’utilisation pour repérer les client.e.s moins actif.ve.s. Vous trouverez ensuite des façons créatives, techniques et personnalisées de les remobiliser et de favoriser une adoption durable.
Vous travaillerez de près avec les client.e.s pour bien comprendre leurs besoins d’affaires et les guider dans l’utilisation de nos produits. Vous comblerez l’écart entre les fonctionnalités offertes et les besoins des client.e.s, que ce soit par des conseils de conception, des recommandations d’outils, de la programmation ou tout autre moyen nécessaire.
En étroite collaboration avec nos directeur.trice.s de comptes, favoriser la fidélisation et la croissance des comptes en menant les client.e.s vers des résultats concluants et durables, et en démontrant la valeur de nos solutions aux intervenant.e.s de tous les niveaux.
Conseiller les client.e.s sur les pratiques exemplaires, les capacités des produits et la feuille de route produit.
Diriger les client.e.s vers les ressources appropriées de Plotly (p. ex., soutien, produit)
Établir et tenir à jour les profils et les indicateurs de rendement des client.e.s.
Collaborer avec notre équipe Produit pour bien comprendre les besoins, les irritants et les commentaires des client.e.s, et y donner suite.

Exigences du poste

Nous ne nous attendons pas à ce que chaque candidat·e coche toutes les cases ci-dessous. Si votre profil correspond fortement à la plupart d'entre elles, nous aimerions vous rencontrer.

De l’expérience dans un poste technique avec la clientèle, par exemple en ingénierie avant-vente, en soutien technique, en réussite client ou en ventes.
La capacité de jongler avec plusieurs priorités et plusieurs client.e.s à la fois.
Vous maîtrisez Python et n’hésitez pas à écrire et à partager du code (niveau débutant à intermédiaire) pour résoudre des problèmes complexes ou créer des exemples adaptés à vos client.e.s. La connaissance de JavaScript ou d’outils d’intelligence d’affaires comme Tableau ou Power BI est un atout.
D’excellentes aptitudes en communication, à l’écrit comme à l’oral, et le charisme nécessaire pour convaincre autant les spécialistes que les non-initié.e.s.
De l’aisance à échanger avec des équipes techniques, des gens d’affaires et la haute direction, jusqu’à la vice-présidence et la direction générale.
Une bonne compréhension des méthodes de travail en science des données, en analytique ou en développement logiciel.
Une passion pour l’analyse de données et la créativité nécessaire pour mener vos client.e.s vers le succès.
La possibilité de vous déplacer pour visiter les client.e.s.

Ce que nous vous offrons

Santé et bien-être
- Couverture santé complète
- Congés payés généreux et horaire de travail flexible
- Programme de complément de congé parental
Développement et croissance
- Options d'achat d'actions pour les employé·e·s à temps plein
- Opportunités d'apprentissage et de développement professionnel
- Travailler avec une équipe dévouée
Flexibilité et communauté
- Travail à distance
- Soutien au bureau à domicile
- Forum de la communauté Plotly

Apply About employer

More about this job

Responsibilities

You will serve as the primary point of contact for enterprise customers, driving product adoption and retention through technical guidance and strategic engagement. You will also collaborate cross-functionally with product and sales teams to address customer needs and improve overall account health.

Requirements

Candidates should have prior experience in a technical customer-facing role and proficiency in Python, with a willingness to write code to solve customer problems. Strong communication skills and a solid understanding of data science or software development workflows are essential for success in this role.

Skills

Python
JavaScript
Tableau
Power BI
Data science
Analytics
Software development
Customer success
Sales engineering
Technical support
Relationship management
Customer retention
Data analytics
Communication
Problem solving

Benefits

Comprehensive health and wellness coverage
Generous paid time off
Flexible working hours
Parental leave top-up program
Stock options
Learning and development opportunities
Remote work environment
Home office support

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Plotly
Dash
Python
JavaScript
Tableau
Power BI
Data Science
Analytics
Software Development
Customer Success
Sales Engineering
Enterprise Customers
Customer Retention
Customer Adoption
Infrastructure
Product Roadmap
Business Intelligence
Remote Work
SaaS

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