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Plum Gas Solutions

Director of IT

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 12, 2026

Original job description

Director of IT

Summary/Overview

A strategic and hands-on technology leader responsible for aligning Plum Gas Solutions’ technology environment, services, applications, and security practices with Plum’s business objectives and Simon Group Holdings (SGH) IT standards. This role owns Plum’s technology roadmap and operating model while coordinating shared infrastructure, service desk, cybersecurity, applications, vendors, and project resources across SGH. The role serves as the primary technology partner for Plum leadership and ensures that Plum receives reliable, secure, supportable, and scalable technology services.

Responsibilities and Duties:

Technology Strategy and Business Partnership

Develop and maintain Plum’s technology roadmap, priorities, and investment plan in alignment with Plum business objectives and SGH IT strategy.
Serve as the primary technology advisor to Plum leadership and coordinate decisions involving business applications, infrastructure, security, data, and vendors.
Translate Plum business needs into clear technology requirements, priorities, risks, and decisions for executive leadership.

IT Operating Model and Support Services

Define and manage the operating model between Plum, SGH IT, the centralized help desk, local or regional support resources, and third-party providers.
Ensure Plum users have a clear path for onboarding, offboarding, access requests, incidents, service requests, and escalations.
Establish and monitor service expectations, ticket quality, response times, recurring issues, and user satisfaction.
Ensure support work is documented and performed through approved IT service-management, change-management, and escalation processes.

Microsoft 365, Identity, and End-User Technology

Oversee Plum’s Microsoft 365, Entra ID, Teams, SharePoint, endpoint, device, licensing, and collaboration requirements in accordance with SGH standards.
Coordinate tenant, domain, mailbox, data, permissions, device enrollment, and collaboration changes with SGH IT and approved implementation partners.
Ensure Plum hardware, software, user accounts, access rights, and technology assets are inventoried, supported, secured, and lifecycle-managed.

Applications, Data, and Integration

Own the governance and support model for Plum business applications, portals, data sources, integrations, and externally developed solutions.
Evaluate application architecture, APIs, authentication, data access, hosting, supportability, documentation, and long-term ownership before implementation.
Coordinate with developers, vendors, and business owners to ensure solutions comply with SGH security, data, identity, change, and support requirements.
Partner with application and infrastructure teams to improve data integration, reporting, performance, availability, and operational support.

Cybersecurity, Risk, and Compliance

Ensure Plum technology operations align with SGH cybersecurity policies, access controls, security awareness requirements, vulnerability management, and compliance practices.
Identify and escalate technology, access, vendor, data, and process exceptions through the appropriate SGH governance path.
Coordinate security assessments, incident response, disaster recovery, business continuity, and remediation activities for Plum systems and users.

Vendor, Budget, and Asset Management

Manage Plum technology vendors, consultants, developers, hosting providers, and support partners in coordination with SGH procurement and IT leadership.
Support technology budgeting, forecasting, license optimization, contract review, and cost-management decisions.
Maintain visibility into Plum technology inventory, recurring costs, contracts, licenses, service obligations, and renewal dates.

Projects, Adoption, and Continuous Improvement

Lead or oversee Plum technology projects from planning through implementation, adoption, stabilization, and transition to support.
Communicate project progress, risks, dependencies, decisions, and outcomes to Plum and SGH stakeholders.
Promote standardization, automation, documentation, training, and measurable improvements in service quality and operational efficiency.

Leadership and Reporting

Mentor and coordinate IT staff, local support resources, shared-service teams, and vendors supporting Plum.
Establish accountability for technology owners and ensure responsibilities are clear across Plum and SGH.
Provide regular reporting on service performance, project status, risks, security, technology spend, and strategic initiatives.

Required Education and Experience

Bachelor’s degree in information technology, business technology, computer science, or a related field, or equivalent practical experience.
Five or more years of progressive IT leadership experience supporting business operations, technology services, applications, or infrastructure.
Demonstrated experience leading cross-functional teams, technology roadmaps, strategic initiatives, and vendor-supported environments.
Experience supporting Microsoft 365, Entra ID, Azure, endpoint management, identity and access management, and enterprise collaboration tools.
Experience with IT service management, cybersecurity controls, risk management, technology governance, and operational reporting.
Experience evaluating business applications, integrations, APIs, data access, third-party developers, and long-term support requirements.
Excellent communication, project management, decision-making, stakeholder management, and vendor negotiation skills.

Preferred Education and Experience

Experience supporting a multi-entity, distributed, or international organization.
Experience with ERP, ETRM, financial, logistics, field operations, or other business-critical applications.
Experience with Microsoft Graph, SharePoint architecture, application integrations, data governance, or cloud-based portals.
Experience with mergers, acquisitions, tenant migrations, technology integrations, or operating-model transitions.
Relevant Microsoft, cybersecurity, IT service-management, project-management, or cloud certifications.
Experience supporting Canadian operations, remote employees, and geographically distributed users.

Leader Responsibilities

Supervise, mentor, and develop assigned IT staff and support resources.
Coordinate functional responsibilities across Plum, SGH IT, shared services, and third-party providers.
Establish clear ownership, performance expectations, documentation standards, and escalation paths.

Work Environment

Office, remote, and distributed work environment supporting Plum and SGH locations.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.
Must be able to access and navigate company departments and locations as required.

Travel Required

Approximately 10%, or as required to support Plum operations, projects, vendors, and SGH initiatives.

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More about this job

Responsibilities

The Director of IT is responsible for aligning technology strategy, infrastructure, and security practices with business objectives across the organization. This role manages the IT operating model, oversees vendor and budget management, and leads cross-functional teams to ensure reliable and scalable technology services.

Requirements

Candidates must possess a bachelor's degree in IT or a related field and at least five years of progressive IT leadership experience. Strong expertise in Microsoft 365, cybersecurity, IT governance, and managing complex technology environments is required.

Skills

IT Strategy
Technology Roadmap
Microsoft 365
Entra ID
Cybersecurity
Vendor Management
Budgeting
Project Management
IT Service Management
Infrastructure Management
Data Governance
Stakeholder Management
Risk Management
Leadership
Cloud Computing
Application Integration

Visa sponsorship

Not detected in the job text

Keywords

IT Strategy
Microsoft 365
Entra ID
Azure
SharePoint
Cybersecurity
IT Service Management
Vendor Management
Budgeting
Project Management
Infrastructure
Data Governance
API
Disaster Recovery
Business Continuity
Risk Management
Compliance
Identity and Access Management
Cloud-based Portals
ERP
ETRM
Technology Roadmap
Change Management
Automation
Operational Efficiency
Stakeholder Management
Mentorship
Lifecycle Management
Vulnerability Management
Collaboration Tools

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