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Plusgrade

Project Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 3+ years of software implementation project management experience, ideally in the software or e-commerce industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

Employment Type

Fixed Term (Fixed Term)

Job Description

This is a contract position.

You will help deliver SaaS products that create value for travel partners around the world. In this fixed-term role based in Montreal, you will own several initiatives at once, from defining scope through launch, while coordinating technical and non-technical teams.

What You’ll Be Doing

You will lead the delivery of new initiatives and enhancements for airline, cruise, rail, and loyalty partners, typically managing 2 to 5 projects at the same time. You will define objectives, scope, requirements, timelines, and milestones, then track risks, issues, quality, and decisions to keep delivery on course. You will collaborate with build teams, internal stakeholders, and external partners, providing regular updates and facilitating meetings with both technical and business audiences. As AI becomes part of the working environment, you will use it thoughtfully to reduce manual work, create reusable tools or processes, and improve the quality, coverage, or speed of project follow-up while keeping human review for partner-facing work.

What You Bring

3+ years of software implementation project management experience, ideally in the software or e-commerce industry.
Client-facing experience in a technical environment, with the ability to translate technical concepts into business language and manage multiple projects and partners in a complex setting.
Demonstrated leadership, sound judgment around scope, timelines, and resources, and the ability to execute effectively under pressure.
Strong written and verbal communication, presentation, and meeting facilitation skills. A technical background or familiarity with HTML, CSS, React, JavaScript, API configuration, Salesforce, JIRA, or Splunk is an asset, as is experience in travel, airline passenger systems, payment service providers, or PMP certification.
You have replaced manual work with connected tools, created reusable templates or processes, and used AI thoughtfully in partner-facing contexts while understanding its limitations.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.

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More about this job

Responsibilities

Lead delivery of multiple SaaS initiatives and enhancements for travel partners, managing scope, requirements, timelines, milestones, risks, issues, quality, and decisions through launch. Coordinate technical teams, internal stakeholders, and external partners, provide updates, facilitate meetings, and use AI and reusable processes to improve project follow-up.

Requirements

Requires at least three years of software implementation project management experience, preferably in software or e-commerce, along with client-facing experience in a technical environment. Candidates should demonstrate leadership, sound judgment, strong communication and facilitation skills, and the ability to manage multiple projects; familiarity with listed technical tools, travel systems, payment providers, or PMP certification is an asset.

Skills

Project Management
Software Implementation
Scope Management
Requirements Definition
Timeline Management
Risk Management
Stakeholder Coordination
Client Communication
Meeting Facilitation
Quality Management
Resource Management
Artificial Intelligence
Process Improvement
Technical Communication
Partner Management

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Project Management
Software Implementation
E-Commerce
Scope Management
Requirements
Project Timelines
Milestones
Risk Management
Quality Management
Stakeholder Management
Client-Facing Experience
Artificial Intelligence
HTML
CSS
React
JavaScript
API Configuration
Salesforce
JIRA
Splunk
Travel Technology
Airline Passenger Systems
Payment Service Providers
PMP Certification
Reusable Templates
Process Improvement

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