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Added 11 mins ago
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Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, this position is referred to as Client Technology Manager-IS (Corp Data Management)
Added 11 mins ago
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Client Support Specialist
Meltwater
Toronto, ON
- Full-time
…provides insights on key themes and challenges to the account Customer Success Executive (CSE) and/or Program Manager as…
Added 11 mins ago
BI
Community Manager – Exterminauts
Behaviour Interactive
Montreal, QC
- Contract
As a Senior Community Manager, you will play a key role in building and growing our player community before and after launch. Working closely with internal teams and external publishing…
Added 12 mins ago
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B2B Account Manager
Article
Vancouver, BC
- $69,000 to $78,000 CAD / year
- Full-time
…meaningful problems. This is where you come in, as an Account Manager on the Article Pro team, you manage and grow potential and existing Trade and B2B accounts. You own the development of…
Added 12 mins ago
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DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
…consistent and tailor-made solutions around the globe, for a better customer…
Added 26 mins ago
VS
Dining Service Attendant - Cooks Helper (2026-11050)
Verve Senior Living
Lloydminster, AB
- Full-time
…supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can…
Added 27 mins ago
OA
Product Advisor - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 27 mins ago
FV
Professional Development Assistant (1yr contract)
Fraser Valley Real Estate Board
Surrey, BC
- Full-time
- Temporary
…long tradition of excellence, our mission is to enable the success of our members by providing tools, education, thought leadership and opportunities to enhance their expertise. As such,…
Added 27 mins ago
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Marketing Manager - Cargo
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Marketing Manager – Cargo leads the planning, execution, and optimization of Air Canada Cargo’s integrated marketing efforts across all channels and customer touchpoints, including…
Added 27 mins ago
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Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 27 mins ago
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Customer Experience Associate
TD
Regina, SK
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 27 mins ago
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Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise…
Added 41 mins ago
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Corporate Sustainability Manager
Irving Consumer Products
Toronto, ON
- Full-time
Coordinate customer sustainability reporting, surveys, and product/packaging requirements.
Added 41 mins ago
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Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
The Project Engineering Manager will be responsible for moderate to complex project planning and execution for various business opportunities. This corporate position oversees projects…
Added 41 mins ago
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 41 mins ago
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Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
Then Jobber might be the place for you! We’re looking for a Sales Operations Manager to be part of our Sales Enablement department.
Added 41 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11046)
Verve Senior Living
Toronto, ON
- Other
…supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can…
Added 41 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 41 mins ago
TS
Associate – Retail/Wealth FX, Fixed Income and Precious Metals Distribution
TD Securities
Toronto, ON
- Full-time
Provide a high level of customer service by providing meaningful market information and transaction support to internal partners and clients
Added 41 mins ago
MC
Property Administrator
Medallion Corporation
Hamilton, ON
- Full-time
At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service,…
Added 41 mins ago
SI
Senior Program Manager
Stathera, Inc.
Vancouver, BC
- $100,000 to $145,000 CAD / year
- Full-time
…fabless team taking breakthrough technology from development to customer-ready, high-volume…
Added 42 mins ago
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Manager, Risk Report Development
BMO
Toronto, ON · BMOPLACE
- Full-time
As a Manager, Risk Report Development, you'll combine your deep technical expertise in Python, SAS, GitHub and Git with your understanding of retail banking products and credit risk…
Added 42 mins ago
Product Manager, Acquisitions - May 2026
SpotHero
Toronto, ON
The Product Manager, Acquisition owns and executes on opportunities to bring new drivers to SpotHero. You'll own the acquisition roadmap, partner with product leadership on strategy, and…
Added 42 mins ago
LD
Pharmacy Assistant - Part Time
London Drugs Limited
Victoria, BC
- $18.25 to $22.09 CAD / hour
- Part-time
- Other
You will be responsible for assisting the Pharmacists and Pharmacy Manager with daily operations of the Pharmacy Department. Duties will include customer service, servicing the front…
Added 56 mins ago
L
Coordonnateur.trice, logistique
Logistec
Montreal, QC
- Full-time
Are you passionate about logistics? Are you known for providing excellent customer service and motivated by achieving your goals? If so, this Logistics Coordinator position is for you!

Plusgrade

Senior Product Manager

Montreal, QC, Canada

The expected base salary range for this role is $120,000 to $130,000 CAD. · Full-time

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Job details

Pay: The expected base salary range for this role is $120,000 to $130,000 CAD.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Employment Type

Permanent

Job Description

Own the product strategy that helps loyalty program partners reach the right members through the right channels. This role is based in Toronto, with Montreal as a secondary location, and you’ll shape an emerging AI-powered product area where better customer signals, experimentation, and channel choices can drive stronger engagement and incremental revenue.

What You'll Be Doing

You’ll own the strategy, roadmap, and delivery for Plusgrade’s AI Traffic Controller (AiTC) reach and marketing products, helping loyalty program partners connect with members through email, WhatsApp, SMS, website placements, and other partner channels. You’ll turn behavioural, transactional, and preference signals into audience segments, triggered programs, and experiments that improve reach, engagement, conversion, and incremental revenue. Working across engineering, design, data, marketing, commercial, partner success, legal, and privacy, you’ll define requirements, consent and preference needs, KPIs, and tradeoffs, then guide products from discovery through launch and iteration. You’ll work in an AI-forward product environment where intelligent signals and experimentation help shape targeting, timing, and channel decisions, with thoughtful judgment about quality, privacy, and limitations.

What You Bring

3+ years of product management experience, including ownership of customer engagement, CRM, lifecycle marketing, marketing automation, or messaging products, with a track record of shipping capabilities across at least two channels.
Experience turning behavioural, transactional, and preference data into useful audience segments, triggered or lifecycle campaigns, and clear product decisions. Experience in loyalty, travel, airlines, hospitality, payments, or partner marketing is a plus.
A hands-on approach to data and experimentation, including defining KPIs, working with dashboards or analytics tools, designing A/B or holdout tests, and measuring incremental impact rather than relying only on opens or clicks.
Clear, accessible communication and strong stakeholder leadership. You can write requirements and decision documents, explain complex tradeoffs, align technical and commercial teams, and navigate consent, opt-in, privacy, and messaging requirements across regions and partners.
Demonstrated AI fluency in product work, such as evaluating an AI-powered feature or workflow, improving a data-driven decisioning process, or using AI tools thoughtfully for analysis, prototyping, or recurring work while understanding their limitations.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

What You'll Love About Us

🏦 RRSP Matching

🏥 Comprehensive Health Plans
📅 Flexible Paid Time Off
✈️ Travel Experience Perk
🧘 Annual Wellness Perk
🚆 Commuter Perk
🌅 Tenure-Based Work From Anywhere Program
🍼 Parental Leave Top Up
🌍 Adventure Pass
🎓 Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call → Hiring Manager interview → Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.

The base salary range is tailored to the advertised location and determined by several factors, including candidate expertise and internal peer equity. Final placement is based on a candidate's specific skill set and experience relative to the role's requirements. The expected base salary range for this role is $120,000 to $130,000 CAD.

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More about this job

Responsibilities

Own the strategy, roadmap, and delivery of AI Traffic Controller reach and marketing products, using customer signals to improve audience targeting, channel selection, engagement, conversion, and incremental revenue. Partner with cross-functional teams to define requirements, consent and privacy needs, KPIs, and tradeoffs, and guide products from discovery through launch and iteration.

Requirements

Requires at least three years of product management experience, including ownership of customer engagement, CRM, lifecycle marketing, marketing automation, or messaging products, and experience shipping capabilities across at least two channels. Candidates should be skilled in data-driven segmentation and experimentation, communicate effectively across technical and commercial teams, understand consent and privacy requirements, and demonstrate thoughtful AI fluency.

Skills

Product Strategy
Product Roadmapping
Product Management
Customer Engagement
CRM
Lifecycle Marketing
Marketing Automation
Messaging Products
Audience Segmentation
Behavioral Data Analysis
Experimentation
A/B Testing
KPI Definition
AI Product Evaluation
Stakeholder Leadership
Privacy and Consent Management

Benefits

RRSP Matching
Comprehensive Health Plans
Flexible Paid Time Off
Travel Experience Perk
Annual Wellness Perk
Commuter Perk
Tenure-Based Work From Anywhere Program
Parental Leave Top-Up
Adventure Pass
Learning Allowance

Visa sponsorship

Not detected in the job text

Keywords

AI Traffic Controller
Artificial Intelligence
Product Strategy
Product Roadmap
Customer Engagement
Loyalty Programs
CRM
Lifecycle Marketing
Marketing Automation
Email
WhatsApp
SMS
Audience Segmentation
Behavioral Data
Transactional Data
Customer Preferences
Triggered Campaigns
A/B Testing
Holdout Testing
Experimentation
Incremental Impact
KPIs
Analytics Dashboards
Channel Optimization
Consent Management
Privacy
Opt-In Requirements
Partner Marketing
Travel Technology
Cross-Functional Collaboration

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