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Added 1 min ago
E
Hotel and Event Management Coordinator
EventConnect
London, ON
- Other
At EventConnect, our clients are the focus of our team every day. As an Event Management Coordinator, you will play a key role in creating an excellent experience for our travelling teams…
Added 17 mins ago
Executive Support & Workplace Experience Coordinator | Coordonnateur·trice – Soutien exécutif et expérience au travail
Alveole
Montreal, QC
Added 17 mins ago
JS
Part-Time Back of House Coordinator
JD Sports / Livestock / Size?
Laval, QC
- Part-time
Communiquer quotidiennement avec le service client et les boutiques via les canaux Slack et les courriels.
Added 17 mins ago
JS
Part-Time Back of House Coordinator
JD Sports / Livestock / Size?
Laval, QC
- Part-time
Communiquer quotidiennement avec le service client et les boutiques via les canaux Slack et les courriels.
Added 17 mins ago
JS
Part-Time Sales Associate
JD Sports / Livestock / Size?
Laval, QC
- Part-time
Communiquer quotidiennement avec le service client et les boutiques via les canaux Slack et les courriels.
Added 17 mins ago
Back of House Coordinator
JD Sports / Livestock / Size?
Montreal, QC
Communiquer quotidiennement avec le service client et les boutiques via les canaux Slack et les courriels.
Added 1 hour ago
TS
Casual Extreme Weather Response Support Worker
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Part-time
Assist with client support by identifying potential problems and reporting any incidents to the EWR coordinator and or housing management team.
Added 1 hour ago
TS
Program Coordinator and Facilitator
The Salvation Army in Canada
Vancouver, BC
- Full-time
The Program Coordinator and Facilitator provides oversight, supervision, direction, and facilitation of in-person and digital/virtual training for Survivors of human trafficking in Canada…
Added 2 hours ago
HI
Service Coordinator
Home Instead
Halifax, NS
- Full-time
As a full-time Service Coordinator, you'll play an important role in coordinating care schedules, supporting our Care Professionals, and creating great matches between caregivers and…
Added 3 hours ago
SR
Sr. Counsel
SmartCentres REIT
Montreal, QC
- Full-time
Toute autre tâche, analyse ou service connexe de nature juridique qui pourrait être requis de la haute direction de temps à autre
Added 3 hours ago
SI
Daily Living Assistant
Shannex Incorporated
Halifax, NS
- Temporary
Recognition and Rewards for service excellence and safety
Added 4 hours ago
A
Roads & Access Coordinator
Actalent
Calgary, AB
- $140,000 to $180,000 CAD / year
- Full-time
The Roads & Access Coordinator is responsible for planning, coordinating, and overseeing all land, road access, and road improvement activities required to support the construction of…
Added 4 hours ago
DC
General Counsel and Corporate Secretary
Defence Construction Canada
Ottawa, ON
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Build and maintain trusted relationships with senior government officials, central agencies, Client-Partners, industry representatives, external advisors and other key stakeholders.
Added 4 hours ago
A
Roads & Access Coordinator
Actalent
Vancouver, BC
- $140,000 to $180,000 CAD / year
- Full-time
The Roads & Access Coordinator is responsible for planning, coordinating, and overseeing all land, road access, and road improvement activities required to support the construction of…
Added 4 hours ago
KD
Coordonnateur ou coordonnatrice, tarification et promotions / Pricing & Promotion Coordinator
Keurig Dr Pepper
Montreal, QC
- Full-time
The Coordinator, Pricing and Promotions supports the accurate and timely execution of customer pricing, product listings, and promotional activities across Grocery, Food Service, and Liquor…
Added 4 hours ago
SH
Home Care Attendant
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 5 hours ago
PM
Home Care Attendant
Prairie Mountain Health
Boissevain, MB
- Full-time
Organizes work according to client’s needs and the assigned service request.
Added 5 hours ago
F
Procurement Coordinator
FWS
Morden, MB
- Full-time
Working together with the KPIC Team and FWS Procurement, the Procurement Coordinator-KPIC will be involved with all aspects of sourcing materials & services for KPIC Service and Small…
Added 5 hours ago
AC
Gestion Des Aménagement De Bureau
Aston Carter
Laval, QC
- $35 to $40 CAD / hour
- Contract
The Facilities Coordinator supports workplace planning and space optimization across a corporate site. This role manages office layouts, seating allocations, and occupancy planning to…
Added 5 hours ago
JH
Reintegration Worker (Part-Time) Male Only
John Howard Society of Ottawa
Ottawa, ON
- $23.97 to $27.04 CAD / hour
- Part-time
About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural…
Added 5 hours ago
ML
Sales Administrator
Motion LP
Thunder Bay, ON
- Full-time
You have worked in customer service or in an office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and…
Added 5 hours ago
After Sales Service Coordinator
Maison Birks
Montreal, QC
As a After-Sales Service Coordinator at our Flagship store, you will play a key role in shaping the client experience beyond the sale. You will ensure the seamless execution of after-sales…
Added 5 hours ago
NM
Client Care Coordinator
NUVISTA Mental Health
Regina, SK
- Up to $39,000 CAD / year
- Full-time
The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients…
Added 5 hours ago
AC
Gestion Des Aménagement De Bureau
Aston Carter
Laval, QC
- Contract
The Facilities Coordinator supports workplace planning and space optimization across a corporate site. This role manages office layouts, seating allocations, and occupancy planning to…
Added 5 hours ago
TS
Direct Engagement Case Manager
The Salvation Army in Canada
Ottawa, ON
- Full-time
…Reports will be forwarded to the City’s Housing First Data Coordinator. Between reporting periods, should a client be ready for a match to HCBM supports with the necessary consents in…

Closed listing

PNH Solutions

Account Coordinator

Dorval, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Apr 4, 2027
Posting language: English · French
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

English section of this bilingual listing.

The Opportunity

PNH is looking for a highly organized, customer-focused Account Coordinator to join our growing digital printing and graphics team. The Account Coordinator is a key connection between our clients and our internal production operation, helping move projects smoothly from the initial inquiry through production, delivery, and installation.

This role is ideal for someone who combines exceptional customer service with strong attention to detail, enjoys a fast-paced environment, and takes ownership of getting things done right.

What You'll Own

Client Relationships: Be a trusted day-to-day contact for clients, respond quickly and professionally, provide updates, and resolve issues.
Quotes & Orders: Review project requirements, confirm specifications, and manage approvals.
Production Coordination: Work closely with prepress, printing, finishing, installation, and shipping to keep projects accurate and on schedule.
Artwork & File Coordination: Receive client files, confirm dimensions and specifications, coordinate file corrections, proofs, and production approvals.
Project Follow-Through: Track deadlines, identify risks early, communicate changes proactively, and make sure every project reaches completion.

Key Responsibilities

Serve as the primary point of contact for assigned clients once a project or product is sold.
Respond promptly and professionally to phone calls, emails, and project inquiries.
Maintain strong, long-term client relationships.
Report and update project timelines.
Maintain customer orders in the company's order-management / ERP system.
Confirm specifications, artwork, quantities, materials, finishing, and deadlines before production.
Track projects through printing, finishing, delivery, and installation
Work closely with sales, prepress, production, finishing, installation, and shipping teams.
Identify potential production issues before they become client-facing problems.
Coordinate revisions, rush orders, changes, reprints, and client approvals.
Maintain accurate project records, notes, correspondence, and approvals.
Assist with invoicing and billing questions when required.
Follow up with clients after completion to ensure satisfaction.

What We're Looking For

2+ years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related industry.
Excellent written and verbal communication skills in English.
Strong organization, time management, and attention to detail.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills and a proactive approach.
Professional, friendly, and confident communication style.
Strong computer skills and proficiency with Microsoft Office.

Industry Experience Is an Asset

Digital printing, signage, wide-format graphics, exhibits, displays, or branded environments.
Substrates, finishing, mounting, laminating, cutting, sewing, dye-sublimation, UV printing, or related production processes.
Estimating, CRM, ERP, or job-management software.
Adobe Creative Suite or familiarity with print-ready artwork.
English (French optional)

The PNH Standard

At PNH, great client service means more than answering emails and entering orders. It means understanding what the client is trying to accomplish, communicating clearly, anticipating challenges, and taking ownership until the project is delivered.

The successful Account Coordinator will help create a seamless experience across every stage of the client journey - from quote and artwork approval to production, delivery, and installation.

How Success Is Measured

Client satisfaction and retention
Quote and order accuracy
Response time and communication quality
On-time project completion
Reduction of production errors and reprints
Effective communication with internal production teams
Project and margin accuracy
Timely follow-up on approvals and outstanding information

Please email your resume to court@pnh.ca

L'opportunité

Read the full bilingual original

The Opportunity

This role is ideal for someone who combines exceptional customer service with strong attention to detail, enjoys a fast-paced environment, and takes ownership of getting things done right.

What You'll Own

Client Relationships: Be a trusted day-to-day contact for clients, respond quickly and professionally, provide updates, and resolve issues.
Quotes & Orders: Review project requirements, confirm specifications, and manage approvals.
Production Coordination: Work closely with prepress, printing, finishing, installation, and shipping to keep projects accurate and on schedule.
Artwork & File Coordination: Receive client files, confirm dimensions and specifications, coordinate file corrections, proofs, and production approvals.
Project Follow-Through: Track deadlines, identify risks early, communicate changes proactively, and make sure every project reaches completion.

Key Responsibilities

Serve as the primary point of contact for assigned clients once a project or product is sold.
Respond promptly and professionally to phone calls, emails, and project inquiries.
Maintain strong, long-term client relationships.
Report and update project timelines.
Maintain customer orders in the company's order-management / ERP system.
Confirm specifications, artwork, quantities, materials, finishing, and deadlines before production.
Track projects through printing, finishing, delivery, and installation
Work closely with sales, prepress, production, finishing, installation, and shipping teams.
Identify potential production issues before they become client-facing problems.
Coordinate revisions, rush orders, changes, reprints, and client approvals.
Maintain accurate project records, notes, correspondence, and approvals.
Assist with invoicing and billing questions when required.
Follow up with clients after completion to ensure satisfaction.

What We're Looking For

2+ years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related industry.
Excellent written and verbal communication skills in English.
Strong organization, time management, and attention to detail.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills and a proactive approach.
Professional, friendly, and confident communication style.
Strong computer skills and proficiency with Microsoft Office.

Industry Experience Is an Asset

Digital printing, signage, wide-format graphics, exhibits, displays, or branded environments.
Substrates, finishing, mounting, laminating, cutting, sewing, dye-sublimation, UV printing, or related production processes.
Estimating, CRM, ERP, or job-management software.
Adobe Creative Suite or familiarity with print-ready artwork.
English (French optional)

The PNH Standard

The successful Account Coordinator will help create a seamless experience across every stage of the client journey - from quote and artwork approval to production, delivery, and installation.

How Success Is Measured

Client satisfaction and retention
Quote and order accuracy
Response time and communication quality
On-time project completion
Reduction of production errors and reprints
Effective communication with internal production teams
Project and margin accuracy
Timely follow-up on approvals and outstanding information

Please email your resume to court@pnh.ca

L'opportunité

PNH recherche un coordinateur de compte très organisé et orienté client pour rejoindre notre équipe en pleine expansion spécialisée dans l'impression numérique et le graphisme. Le coordinateur de compte joue un rôle clé de liaison entre nos clients et notre service de production interne, en contribuant au bon déroulement des projets, de la demande initiale jusqu'à la production, la livraison et l'installation.

Ce poste est idéal pour une personne alliant un sens exceptionnel du service client à un grand souci du détail, appréciant un environnement de travail dynamique et s'attachant à mener à bien les tâches qui lui sont confiées.

Vos missions

Relations clients: Être l’interlocuteur de confiance au quotidien pour les clients, répondre rapidement et de manière professionnelle, fournir des mises à jour et résoudre les problèmes.
Devis et commandes: Examiner les exigences des projets, confirmer les spécifications et gérer les validations.
Coordination de la production: Travailler en étroite collaboration avec les services de prépresse, d’impression, de finition, d’installation et d’expédition afin de garantir la précision et le respect des délais des projets.
Coordination des maquettes et des fichiers: Recevoir les fichiers des clients, confirmer les dimensions et les spécifications, coordonner les corrections de fichiers, les épreuves et les validations de production.
Suivi des projets Assurer le suivi des échéances, identifier les risques à un stade précoce, communiquer les changements de manière proactive et veiller à ce que chaque projet soit mené à bien.

Responsabilités principales

Servir de point de contact principal pour les clients attribués dès la vente d’un projet ou d’un produit.
Répondre rapidement et de manière professionnelle aux appels téléphoniques, aux e-mails et aux demandes de renseignements sur les projets.
Entretenir des relations solides et durables avec les clients.
Rendre compte et mettre à jour le calendrier des projets
Gérer les commandes des clients dans le système de gestion des commandes / ERP de l’entreprise.
Confirmer les spécifications, les maquettes, les quantités, les matériaux, les finitions et les délais avant la production.
Suivre les projets tout au long des étapes d’impression, de finition, de livraison et d’installation.
Travailler en étroite collaboration avec les équipes commerciales, de prépresse, de production, de finition, d’installation et d’expédition.
Identifier les problèmes de production potentiels avant qu’ils ne se transforment en problèmes vis-à-vis des clients.
Coordonner les révisions, les commandes urgentes, les modifications, les réimpressions et les validations par les clients.
Tenir à jour avec précision les dossiers de projet, les notes, la correspondance et les validations.
Apporter son aide pour les questions relatives à la facturation lorsque cela est nécessaire.
Assurer le suivi auprès des clients après l’achèvement du projet afin de s’assurer de leur satisfaction.

Ce que nous recherchons

Au moins 2 ans d’expérience dans le service client, la coordination de comptes, la gestion des commandes, l’impression, le graphisme, la fabrication ou un secteur connexe.
Excellentes compétences en communication écrite et orale en anglais.
Sens aigu de l’organisation, bonne gestion du temps et souci du détail.
Capacité à gérer simultanément plusieurs projets et délais.
Solides compétences en résolution de problèmes et approche proactive.
Style de communication professionnel, convivial et assuré.
De solides compétences informatiques et une bonne maîtrise de Microsoft Office.

Une expérience dans le secteur est un atout

Impression numérique, signalétique, graphisme grand format, expositions, présentoirs ou environnements de marque.
Supports, finitions, montage, pelliculage, découpe, couture, sublimation thermique, impression UV ou processus de production connexes.
Logiciels de devis, de gestion de la relation client (CRM), de progiciel de gestion d’entreprise (ERP) ou de gestion des projets.
Adobe Creative Suite ou connaissance des fichiers graphiques prêts à imprimer.
Anglais (français apprécié)

La norme PNH

Chez PNH, un excellent service client ne se limite pas à répondre aux e-mails et à saisir les commandes. Cela implique de comprendre les objectifs du client, de communiquer clairement, d’anticiper les difficultés et de s’impliquer pleinement jusqu’à la livraison du projet.

Le coordinateur de compte idéal contribuera à créer une expérience fluide à chaque étape du parcours client, du devis et de la validation des maquettes à la production, la livraison et l’installation.

Comment mesurons-nous notre réussite ?

Satisfaction et fidélisation des clients
Précision des devis et des commandes
Délais de réponse et qualité de la communication
Respect des délais de réalisation des projets
Réduction des erreurs de production et des réimpressions
Communication efficace avec les équipes de production internes
Précision des projets et des marges
Suivi en temps opportun des validations et des informations en attente

Veuillez envoyer votre CV par e-mail à court@pnh.ca

About employer

More about this job

Responsibilities

Serve as the primary contact for assigned clients, manage orders and project updates, and coordinate specifications, artwork approvals, and changes. Track projects through production, finishing, delivery, and installation while working with internal teams to meet deadlines, resolve issues, maintain accurate records, and support client satisfaction.

Requirements

Requires at least two years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related field. Candidates should have strong communication, organization, time-management, attention-to-detail, multitasking, and problem-solving skills, along with computer proficiency and Microsoft Office experience; printing-industry and related software knowledge are assets.

Skills

Customer Service
Account Coordination
Order Management
Project Coordination
Production Coordination
Written and Verbal Communication
Organization
Time Management
Attention to Detail
Multitasking
Problem-Solving
Microsoft Office
Artwork and File Coordination
Deadline Management
ERP Systems

Visa sponsorship

Not detected in the job text

Keywords

Digital Printing
Graphics
Customer Service
Account Coordination
Client Relationships
Quotes
Order Management
ERP
Production Coordination
Prepress
Finishing
Installation
Shipping
Artwork Coordination
Print-Ready Artwork
Proofs
Microsoft Office
Adobe Creative Suite
CRM
Job-Management Software
Wide-Format Graphics
Signage
Exhibits
Displays
Mounting
Laminating
Dye-Sublimation
UV Printing
Invoicing
Project Tracking

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