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Added 8 mins ago
PD
Compliance Coordinator
Paul Davis Restoration of the National Capital Region, VA
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
…committed to exceptional service, accurate documentation, and quality…
Added 8 mins ago
BC
CAD Coordinator
BBA Consultants
Sept-Îles, QC
- Full-time
You’ll ensure BBA’s BIM/CAD standards are applied, that model and deliverable quality is maintained and that CAD tools and the collaborative platform function properly.
Added 8 mins ago
DC
Coordinator, Facility Management
Defence Construction Canada
Cold Lake, AB
- Full-time
The Coordinator, Facility Management, provides operations and maintenance services for Client-Partner facilities. The incumbent manages and administers contracts related to facility…
Added 8 mins ago
DC
Coordinator, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We're looking for a Coordinator, Project Management who thrives in a collaborative, fast-paced environment. You'll play a key role in supporting the planning and delivery of infrastructure…
Added 8 mins ago
BC
CAD Coordinator
BBA Consultants
Mont-Tremblant, QC
- Full-time
You’ll ensure BBA’s BIM/CAD standards are applied, that model and deliverable quality is maintained and that CAD tools and the collaborative platform function properly.
Added 8 mins ago
DC
Coordinator, Facility Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We're looking for a Coordinator, Facility Management to help manage facilities, maintenance contracts, and service providers that support Canada's defence operations. In this role, you'll…
Added 8 mins ago
BC
CAD Coordinator
BBA Consultants
Quebec, QC
- Full-time
You’ll ensure BBA’s BIM/CAD standards are applied, that model and deliverable quality is maintained and that CAD tools and the collaborative platform function properly.
Added 8 mins ago
BC
CAD Coordinator
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll ensure BBA’s BIM/CAD standards are applied, that model and deliverable quality is maintained and that CAD tools and the collaborative platform function properly.
Added 8 mins ago
BC
CAD Coordinator
BBA Consultants
Montreal, QC
- Full-time
You’ll ensure BBA’s BIM/CAD standards are applied, that model and deliverable quality is maintained and that CAD tools and the collaborative platform function properly.
Added 24 mins ago
F
Construction Coordinator
Fluor
Fort Saskatchewan, AB
- Full-time
Fluor team members are at the heart of our success in executing projects safely, thoughtfully, and with the highest quality. If you value teamwork, empowerment in your career, and are eager…
Added 39 mins ago
DG
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra Group
Mirabel, QC
- Full-time
The Project Manager is responsible for the day-to-day management and overall performance of the camp’s food and lodging services. This role combines operational leadership, people…
Added 39 mins ago
DG
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra Group
Val-d'Or, QC
- Full-time
The Project Manager is responsible for the day-to-day management and overall performance of the camp’s food and lodging services. This role combines operational leadership, people…
Added 53 mins ago
A
Advisor, Environmental Coordination and Planning
Alto
Quebec, QC
- Full-time
At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of…
Added 1 hour ago
D|
Purchase Order Coordinator, Origins (Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
…to guide everything we do as a brand. We combine the highest-quality ingredients from nature plus non-toxic alternatives and advanced science to create, high-performance formulas that our…
Added 2 hours ago
TT
Senior Project Coordinator (Civil Construction)
Torus Talent
Vancouver, BC · Greater Vancouver, BC
- $90,000 to $120,000 CAD / year
- Full-time
…excavations, and complex urban work. They are seeking a Senior Project Coordinator to support the planning and delivery of municipal and private utility projects across the Lower…
Added 2 hours ago
TM
Engineer in Training (EIT)
Thyssen Mining
Regina, SK
- Full-time
…efficiently, safely, and in compliance with industry regulations. The coordinator works closely with project managers, engineers, contractors, and other team members to ensure that…
Added 3 hours ago
S
Industrial Refrigeration Service Manager
Startec
Edmonton, AB
- Full-time
Lead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet…
Added 3 hours ago
Equipment & Maintenance Coordinator
Amrize
Surrey, Brit
Join Amrize as a Equipment & Maintenance Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 3 hours ago
Quality Control Inspector
PCL Construction
Edmonton, AB
As a Quality Control Inspector for PCL Industrial Constructors Inc. in Edmonton, Alberta (Industrial), you'll have the opportunity to complete and document field activities to ensure that…
Added 4 hours ago
SE
Resource Coordinator
Source Energy
Peace River, AB
- Full-time
Position Summary: The Resource Coordinator plays a critical role in supporting the safe, efficient, and productive operation of Source Energy Services’ Peace River division. Reporting to…
Added 4 hours ago
FH
Registered Nurse, Surgical Services - Neurosciences - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Join us on an exciting project and make history. The Royal Columbian Hospital Redevelopment Project (RCHRP) is a multi-year, multi-phase project to increase the hospital's capacity, beds,…
Added 4 hours ago
F
Construction Project Coordinator
FMI
Vancouver, BC
- Full-time
Froude Management Inc. (FMI) is looking for an experienced Project Coordinator for a wide range of ICI construction projects from start to finish. You will assist the Project Manager and…
Added 4 hours ago
Procurement Engineer Coordinator
PCL Construction
Edmonton, AB
As a Procurement Engineer Coordinator for PCL Industrial Constructors Inc. in Edmonton, Alberta (Industrial), you'll have the opportunity to assists project manager(s) with overall…
Added 4 hours ago
UO
Development Coordinator, Haskayne School of Business
University of Calgary
Calgary, AB
- Full-time
Haskayne School of Business within VP Development and Alumni is currently seeking a Full-time Regular Development Coordinator.
Added 4 hours ago
DI
Revenue Operations & Proposal Coordinator
Draganfly Inc.
Canada
- Full-time
The Revenue Operations & Proposal Coordinator supports the day-to-day operations of the Revenue Operations function and the development and coordination of government, commercial, and…

PNH Solutions

Account Coordinator

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English · French
Posted: Oct 6, 2026

Original job description

English section of this bilingual listing.

The Opportunity

PNH is looking for a highly organized, customer-focused Account Coordinator to join our growing digital printing and graphics team. The Account Coordinator is a key connection between our clients and our internal production operation, helping move projects smoothly from the initial inquiry through production, delivery, and installation.

This role is ideal for someone who combines exceptional customer service with strong attention to detail, enjoys a fast-paced environment, and takes ownership of getting things done right.

What You'll Own

Client Relationships: Be a trusted day-to-day contact for clients, respond quickly and professionally, provide updates, and resolve issues.
Quotes & Orders: Review project requirements, confirm specifications, and manage approvals.
Production Coordination: Work closely with prepress, printing, finishing, installation, and shipping to keep projects accurate and on schedule.
Artwork & File Coordination: Receive client files, confirm dimensions and specifications, coordinate file corrections, proofs, and production approvals.
Project Follow-Through: Track deadlines, identify risks early, communicate changes proactively, and make sure every project reaches completion.

Key Responsibilities

Serve as the primary point of contact for assigned clients once a project or product is sold.
Respond promptly and professionally to phone calls, emails, and project inquiries.
Maintain strong, long-term client relationships.
Report and update project timelines.
Maintain customer orders in the company's order-management / ERP system.
Confirm specifications, artwork, quantities, materials, finishing, and deadlines before production.
Track projects through printing, finishing, delivery, and installation
Work closely with sales, prepress, production, finishing, installation, and shipping teams.
Identify potential production issues before they become client-facing problems.
Coordinate revisions, rush orders, changes, reprints, and client approvals.
Maintain accurate project records, notes, correspondence, and approvals.
Assist with invoicing and billing questions when required.
Follow up with clients after completion to ensure satisfaction.

What We're Looking For

2+ years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related industry.
Excellent written and verbal communication skills in English.
Strong organization, time management, and attention to detail.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills and a proactive approach.
Professional, friendly, and confident communication style.
Strong computer skills and proficiency with Microsoft Office.

Industry Experience Is an Asset

Digital printing, signage, wide-format graphics, exhibits, displays, or branded environments.
Substrates, finishing, mounting, laminating, cutting, sewing, dye-sublimation, UV printing, or related production processes.
Estimating, CRM, ERP, or job-management software.
Adobe Creative Suite or familiarity with print-ready artwork.
English (French optional)

The PNH Standard

At PNH, great client service means more than answering emails and entering orders. It means understanding what the client is trying to accomplish, communicating clearly, anticipating challenges, and taking ownership until the project is delivered.

The successful Account Coordinator will help create a seamless experience across every stage of the client journey - from quote and artwork approval to production, delivery, and installation.

How Success Is Measured

Client satisfaction and retention
Quote and order accuracy
Response time and communication quality
On-time project completion
Reduction of production errors and reprints
Effective communication with internal production teams
Project and margin accuracy
Timely follow-up on approvals and outstanding information

Please email your resume to court@pnh.ca

L'opportunité

Read the full bilingual original

The Opportunity

This role is ideal for someone who combines exceptional customer service with strong attention to detail, enjoys a fast-paced environment, and takes ownership of getting things done right.

What You'll Own

Client Relationships: Be a trusted day-to-day contact for clients, respond quickly and professionally, provide updates, and resolve issues.
Quotes & Orders: Review project requirements, confirm specifications, and manage approvals.
Production Coordination: Work closely with prepress, printing, finishing, installation, and shipping to keep projects accurate and on schedule.
Artwork & File Coordination: Receive client files, confirm dimensions and specifications, coordinate file corrections, proofs, and production approvals.
Project Follow-Through: Track deadlines, identify risks early, communicate changes proactively, and make sure every project reaches completion.

Key Responsibilities

Serve as the primary point of contact for assigned clients once a project or product is sold.
Respond promptly and professionally to phone calls, emails, and project inquiries.
Maintain strong, long-term client relationships.
Report and update project timelines.
Maintain customer orders in the company's order-management / ERP system.
Confirm specifications, artwork, quantities, materials, finishing, and deadlines before production.
Track projects through printing, finishing, delivery, and installation
Work closely with sales, prepress, production, finishing, installation, and shipping teams.
Identify potential production issues before they become client-facing problems.
Coordinate revisions, rush orders, changes, reprints, and client approvals.
Maintain accurate project records, notes, correspondence, and approvals.
Assist with invoicing and billing questions when required.
Follow up with clients after completion to ensure satisfaction.

What We're Looking For

2+ years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related industry.
Excellent written and verbal communication skills in English.
Strong organization, time management, and attention to detail.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills and a proactive approach.
Professional, friendly, and confident communication style.
Strong computer skills and proficiency with Microsoft Office.

Industry Experience Is an Asset

Digital printing, signage, wide-format graphics, exhibits, displays, or branded environments.
Substrates, finishing, mounting, laminating, cutting, sewing, dye-sublimation, UV printing, or related production processes.
Estimating, CRM, ERP, or job-management software.
Adobe Creative Suite or familiarity with print-ready artwork.
English (French optional)

The PNH Standard

The successful Account Coordinator will help create a seamless experience across every stage of the client journey - from quote and artwork approval to production, delivery, and installation.

How Success Is Measured

Client satisfaction and retention
Quote and order accuracy
Response time and communication quality
On-time project completion
Reduction of production errors and reprints
Effective communication with internal production teams
Project and margin accuracy
Timely follow-up on approvals and outstanding information

Please email your resume to court@pnh.ca

L'opportunité

PNH recherche un coordinateur de compte très organisé et orienté client pour rejoindre notre équipe en pleine expansion spécialisée dans l'impression numérique et le graphisme. Le coordinateur de compte joue un rôle clé de liaison entre nos clients et notre service de production interne, en contribuant au bon déroulement des projets, de la demande initiale jusqu'à la production, la livraison et l'installation.

Ce poste est idéal pour une personne alliant un sens exceptionnel du service client à un grand souci du détail, appréciant un environnement de travail dynamique et s'attachant à mener à bien les tâches qui lui sont confiées.

Vos missions

Relations clients: Être l’interlocuteur de confiance au quotidien pour les clients, répondre rapidement et de manière professionnelle, fournir des mises à jour et résoudre les problèmes.
Devis et commandes: Examiner les exigences des projets, confirmer les spécifications et gérer les validations.
Coordination de la production: Travailler en étroite collaboration avec les services de prépresse, d’impression, de finition, d’installation et d’expédition afin de garantir la précision et le respect des délais des projets.
Coordination des maquettes et des fichiers: Recevoir les fichiers des clients, confirmer les dimensions et les spécifications, coordonner les corrections de fichiers, les épreuves et les validations de production.
Suivi des projets Assurer le suivi des échéances, identifier les risques à un stade précoce, communiquer les changements de manière proactive et veiller à ce que chaque projet soit mené à bien.

Responsabilités principales

Servir de point de contact principal pour les clients attribués dès la vente d’un projet ou d’un produit.
Répondre rapidement et de manière professionnelle aux appels téléphoniques, aux e-mails et aux demandes de renseignements sur les projets.
Entretenir des relations solides et durables avec les clients.
Rendre compte et mettre à jour le calendrier des projets
Gérer les commandes des clients dans le système de gestion des commandes / ERP de l’entreprise.
Confirmer les spécifications, les maquettes, les quantités, les matériaux, les finitions et les délais avant la production.
Suivre les projets tout au long des étapes d’impression, de finition, de livraison et d’installation.
Travailler en étroite collaboration avec les équipes commerciales, de prépresse, de production, de finition, d’installation et d’expédition.
Identifier les problèmes de production potentiels avant qu’ils ne se transforment en problèmes vis-à-vis des clients.
Coordonner les révisions, les commandes urgentes, les modifications, les réimpressions et les validations par les clients.
Tenir à jour avec précision les dossiers de projet, les notes, la correspondance et les validations.
Apporter son aide pour les questions relatives à la facturation lorsque cela est nécessaire.
Assurer le suivi auprès des clients après l’achèvement du projet afin de s’assurer de leur satisfaction.

Ce que nous recherchons

Au moins 2 ans d’expérience dans le service client, la coordination de comptes, la gestion des commandes, l’impression, le graphisme, la fabrication ou un secteur connexe.
Excellentes compétences en communication écrite et orale en anglais.
Sens aigu de l’organisation, bonne gestion du temps et souci du détail.
Capacité à gérer simultanément plusieurs projets et délais.
Solides compétences en résolution de problèmes et approche proactive.
Style de communication professionnel, convivial et assuré.
De solides compétences informatiques et une bonne maîtrise de Microsoft Office.

Une expérience dans le secteur est un atout

Impression numérique, signalétique, graphisme grand format, expositions, présentoirs ou environnements de marque.
Supports, finitions, montage, pelliculage, découpe, couture, sublimation thermique, impression UV ou processus de production connexes.
Logiciels de devis, de gestion de la relation client (CRM), de progiciel de gestion d’entreprise (ERP) ou de gestion des projets.
Adobe Creative Suite ou connaissance des fichiers graphiques prêts à imprimer.
Anglais (français apprécié)

La norme PNH

Chez PNH, un excellent service client ne se limite pas à répondre aux e-mails et à saisir les commandes. Cela implique de comprendre les objectifs du client, de communiquer clairement, d’anticiper les difficultés et de s’impliquer pleinement jusqu’à la livraison du projet.

Le coordinateur de compte idéal contribuera à créer une expérience fluide à chaque étape du parcours client, du devis et de la validation des maquettes à la production, la livraison et l’installation.

Comment mesurons-nous notre réussite ?

Satisfaction et fidélisation des clients
Précision des devis et des commandes
Délais de réponse et qualité de la communication
Respect des délais de réalisation des projets
Réduction des erreurs de production et des réimpressions
Communication efficace avec les équipes de production internes
Précision des projets et des marges
Suivi en temps opportun des validations et des informations en attente

Veuillez envoyer votre CV par e-mail à court@pnh.ca

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for assigned clients, manage orders and project updates, and coordinate specifications, artwork approvals, and changes. Track projects through production, finishing, delivery, and installation while working with internal teams to meet deadlines, resolve issues, maintain accurate records, and support client satisfaction.

Requirements

Requires at least two years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related field. Candidates should have strong communication, organization, time-management, attention-to-detail, multitasking, and problem-solving skills, along with computer proficiency and Microsoft Office experience; printing-industry and related software knowledge are assets.

Skills

Customer Service
Account Coordination
Order Management
Project Coordination
Production Coordination
Written and Verbal Communication
Organization
Time Management
Attention to Detail
Multitasking
Problem-Solving
Microsoft Office
Artwork and File Coordination
Deadline Management
ERP Systems

Visa sponsorship

Not detected in the job text

Keywords

Digital Printing
Graphics
Customer Service
Account Coordination
Client Relationships
Quotes
Order Management
ERP
Production Coordination
Prepress
Finishing
Installation
Shipping
Artwork Coordination
Print-Ready Artwork
Proofs
Microsoft Office
Adobe Creative Suite
CRM
Job-Management Software
Wide-Format Graphics
Signage
Exhibits
Displays
Mounting
Laminating
Dye-Sublimation
UV Printing
Invoicing
Project Tracking

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