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Added 3 mins ago
FC
Environmental Coordinator
FCC Construcción
Toronto, ON
- Full-time
We offer a competitive total rewards package designed to support your health, well-being, and long-term success. Our employees benefit from comprehensive health and wellness coverage,…
Added 3 mins ago
TM
Coordinator, SRFI Program and Research
Toronto Metropolitan University
Toronto, ON
- Temporary
…alumni, industry partners and the broader fashion community to support programming, events and initiatives that foster emerging talent and strengthen connections between education and the…
Added 3 mins ago
P
Manager of Marketing
Pretium
Burlington, ON
- Full-time
Support the CEO, Service Area Leaders, and designated business developers with target-client campaigns, market intelligence, pursuit materials, and client-development activity
Added 4 mins ago
CL
Quality Assurance - Quality Compliance Coordinator
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
Perform other duties as required to support QA activities including review of batch records, generation of CoAs root cause analysis, and client interactions.
Added 18 mins ago
Billing Coordinator
International SOS
Leduc, AB
The Billing Coordinator will play a key role as an interface between the Finance and Medical Services organizations stakeholders. The individual will ensure timely and accurate billing for…
Added 18 mins ago
SA
Field Operations and Scheduling Coordinator 1
Sonova AG
Vernon, BC
- $21.98 to $24.18 CAD / hour
Connect Hearing Workplace Industrial Division is looking for a full-time Logistics Coordinator to join the team in Vernon, BC. This is an office-based position for a 35-hour work week.
Added 18 mins ago
S
Senior Client Services Coordinator
SGS
Burnaby, BC
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…
Added 18 mins ago
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Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Provide a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area
Added 18 mins ago
MU
Student Affairs Coordinator
McGill University
MacdonaldStewart Bld
- Full-time
Reporting to the Associate Dean, Graduate and Postdoctoral Studies, this role provides service and support for the overall activities of a Faculty graduate and postdoctoral studies office.…
Added 33 mins ago
FH
Registered Nurse/Registered Psychiatric Nurse
Fraser Health
Mission, BC
- Full-time
Communicates resident/client assessments and changes to Physicians, Resident/Client Care Coordinator, and the interdisciplinary team. Participates in care planning supporting decision…
Added 33 mins ago
FH
Youth Therapist, Substance Use Services
Fraser Health
Surrey, BC
- Full-time
Provides client and family-centered care through a trauma-informed approach and evidence-informed practice to individual youth and families with and affected by persistent mental illness…
Added 33 mins ago
FC
Cost Control Coordinator
FCC Construcción
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Cost Control Coordinator to support project financial performance through budgeting, forecasting, cost tracking, reporting, and change…
Added 33 mins ago
MB
Social Media Specialist
Maison Birks
Montreal, QC
- Full-time
Since 1879, Birks has been synonymous with exceptional jewellery, luxury craftsmanship and meaningful client experiences, offering both our own creations and a curated selection from…
Added 33 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Coordinate closely with the BIA Coordinator, including warm handoff to prepare subsidy agreements and provide escalation support to obtain required documentation as needed, particularly…
Added 33 mins ago
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Manager, Housing and Rent Supplement Administration
Cota
Toronto, ON
- Full-time
The Toronto MHJ Program provides clinical support and rent subsidy supports to individuals enrolled in the program. The team includes Supportive Housing Workers and a Housing Coordinator…
Added 33 mins ago
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Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
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- Full-time
…liaison entre les équipes d’exploitation, des ventes et le client. Titulaire de ce poste, il est chargé de communiquer et de coordonner avec les clients pour les interventions sur place,…
Added 33 mins ago
S
Senior Client Services Coordinator
SGS
Lakefield, ON
- $27 to $29 CAD / hour
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…
Added 48 mins ago
FO
Project Coordinator II
First Onsite - CA
Langford, BC · Victoria, BC
- Full-time
Are you a detail-driven multitasker who thrives on bringing order and clarity to complex projects? As our Project Coordinator (internally known as Project Coordinator II), you'll take…
Added 48 mins ago
DH
Home Support Worker, Relief
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Toronto, ON
- Temporary
Reporting to the Manager, Assisted Living and Home Support Programs, the Home Support Worker (HSW) assists residents who are frail or ill to complete activities of daily living. The HSW…
Added 48 mins ago
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To ensure home support duties are performed as advised by health care the community services coordinator providers (through the referral or client assessment process).
Added 1 hour ago
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PP
Business Development Coordinator
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Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $65,000 CAD / year
- Full-time
The Business Development Coordinator will support the identification and development of new opportunities for PPA. The Coordinator will help identify projects and development clients that…
Added 1 hour ago
CC
Coordinator, Corporate Registrations (Temporary 12-month contract)
CPA Calgary Chapter
Edmonton, AB · AB · Calgary, AB
- Full-time
The Coordinator, Corporate Registrations, is responsible for providing day-to-day professional and timely service to all corporate registrants (professional accounting firms, professional…
Added 1 hour ago
VE
Gestionnaire de Projets Municipal / Project Manager Municipal
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Montreal, QC
- Full-time
…execution activities, including installation work oversight and client follow-up. You will serve as planner, support provider, coordinator, and…

PNH Solutions

Account Coordinator

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English · French
Posted: Oct 6, 2026

Original job description

English section of this bilingual listing.

The Opportunity

PNH is looking for a highly organized, customer-focused Account Coordinator to join our growing digital printing and graphics team. The Account Coordinator is a key connection between our clients and our internal production operation, helping move projects smoothly from the initial inquiry through production, delivery, and installation.

This role is ideal for someone who combines exceptional customer service with strong attention to detail, enjoys a fast-paced environment, and takes ownership of getting things done right.

What You'll Own

Client Relationships: Be a trusted day-to-day contact for clients, respond quickly and professionally, provide updates, and resolve issues.
Quotes & Orders: Review project requirements, confirm specifications, and manage approvals.
Production Coordination: Work closely with prepress, printing, finishing, installation, and shipping to keep projects accurate and on schedule.
Artwork & File Coordination: Receive client files, confirm dimensions and specifications, coordinate file corrections, proofs, and production approvals.
Project Follow-Through: Track deadlines, identify risks early, communicate changes proactively, and make sure every project reaches completion.

Key Responsibilities

Serve as the primary point of contact for assigned clients once a project or product is sold.
Respond promptly and professionally to phone calls, emails, and project inquiries.
Maintain strong, long-term client relationships.
Report and update project timelines.
Maintain customer orders in the company's order-management / ERP system.
Confirm specifications, artwork, quantities, materials, finishing, and deadlines before production.
Track projects through printing, finishing, delivery, and installation
Work closely with sales, prepress, production, finishing, installation, and shipping teams.
Identify potential production issues before they become client-facing problems.
Coordinate revisions, rush orders, changes, reprints, and client approvals.
Maintain accurate project records, notes, correspondence, and approvals.
Assist with invoicing and billing questions when required.
Follow up with clients after completion to ensure satisfaction.

What We're Looking For

2+ years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related industry.
Excellent written and verbal communication skills in English.
Strong organization, time management, and attention to detail.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills and a proactive approach.
Professional, friendly, and confident communication style.
Strong computer skills and proficiency with Microsoft Office.

Industry Experience Is an Asset

Digital printing, signage, wide-format graphics, exhibits, displays, or branded environments.
Substrates, finishing, mounting, laminating, cutting, sewing, dye-sublimation, UV printing, or related production processes.
Estimating, CRM, ERP, or job-management software.
Adobe Creative Suite or familiarity with print-ready artwork.
English (French optional)

The PNH Standard

At PNH, great client service means more than answering emails and entering orders. It means understanding what the client is trying to accomplish, communicating clearly, anticipating challenges, and taking ownership until the project is delivered.

The successful Account Coordinator will help create a seamless experience across every stage of the client journey - from quote and artwork approval to production, delivery, and installation.

How Success Is Measured

Client satisfaction and retention
Quote and order accuracy
Response time and communication quality
On-time project completion
Reduction of production errors and reprints
Effective communication with internal production teams
Project and margin accuracy
Timely follow-up on approvals and outstanding information

Please email your resume to court@pnh.ca

L'opportunité

Read the full bilingual original

The Opportunity

This role is ideal for someone who combines exceptional customer service with strong attention to detail, enjoys a fast-paced environment, and takes ownership of getting things done right.

What You'll Own

Client Relationships: Be a trusted day-to-day contact for clients, respond quickly and professionally, provide updates, and resolve issues.
Quotes & Orders: Review project requirements, confirm specifications, and manage approvals.
Production Coordination: Work closely with prepress, printing, finishing, installation, and shipping to keep projects accurate and on schedule.
Artwork & File Coordination: Receive client files, confirm dimensions and specifications, coordinate file corrections, proofs, and production approvals.
Project Follow-Through: Track deadlines, identify risks early, communicate changes proactively, and make sure every project reaches completion.

Key Responsibilities

Serve as the primary point of contact for assigned clients once a project or product is sold.
Respond promptly and professionally to phone calls, emails, and project inquiries.
Maintain strong, long-term client relationships.
Report and update project timelines.
Maintain customer orders in the company's order-management / ERP system.
Confirm specifications, artwork, quantities, materials, finishing, and deadlines before production.
Track projects through printing, finishing, delivery, and installation
Work closely with sales, prepress, production, finishing, installation, and shipping teams.
Identify potential production issues before they become client-facing problems.
Coordinate revisions, rush orders, changes, reprints, and client approvals.
Maintain accurate project records, notes, correspondence, and approvals.
Assist with invoicing and billing questions when required.
Follow up with clients after completion to ensure satisfaction.

What We're Looking For

2+ years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related industry.
Excellent written and verbal communication skills in English.
Strong organization, time management, and attention to detail.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills and a proactive approach.
Professional, friendly, and confident communication style.
Strong computer skills and proficiency with Microsoft Office.

Industry Experience Is an Asset

Digital printing, signage, wide-format graphics, exhibits, displays, or branded environments.
Substrates, finishing, mounting, laminating, cutting, sewing, dye-sublimation, UV printing, or related production processes.
Estimating, CRM, ERP, or job-management software.
Adobe Creative Suite or familiarity with print-ready artwork.
English (French optional)

The PNH Standard

The successful Account Coordinator will help create a seamless experience across every stage of the client journey - from quote and artwork approval to production, delivery, and installation.

How Success Is Measured

Client satisfaction and retention
Quote and order accuracy
Response time and communication quality
On-time project completion
Reduction of production errors and reprints
Effective communication with internal production teams
Project and margin accuracy
Timely follow-up on approvals and outstanding information

Please email your resume to court@pnh.ca

L'opportunité

PNH recherche un coordinateur de compte très organisé et orienté client pour rejoindre notre équipe en pleine expansion spécialisée dans l'impression numérique et le graphisme. Le coordinateur de compte joue un rôle clé de liaison entre nos clients et notre service de production interne, en contribuant au bon déroulement des projets, de la demande initiale jusqu'à la production, la livraison et l'installation.

Ce poste est idéal pour une personne alliant un sens exceptionnel du service client à un grand souci du détail, appréciant un environnement de travail dynamique et s'attachant à mener à bien les tâches qui lui sont confiées.

Vos missions

Relations clients: Être l’interlocuteur de confiance au quotidien pour les clients, répondre rapidement et de manière professionnelle, fournir des mises à jour et résoudre les problèmes.
Devis et commandes: Examiner les exigences des projets, confirmer les spécifications et gérer les validations.
Coordination de la production: Travailler en étroite collaboration avec les services de prépresse, d’impression, de finition, d’installation et d’expédition afin de garantir la précision et le respect des délais des projets.
Coordination des maquettes et des fichiers: Recevoir les fichiers des clients, confirmer les dimensions et les spécifications, coordonner les corrections de fichiers, les épreuves et les validations de production.
Suivi des projets Assurer le suivi des échéances, identifier les risques à un stade précoce, communiquer les changements de manière proactive et veiller à ce que chaque projet soit mené à bien.

Responsabilités principales

Servir de point de contact principal pour les clients attribués dès la vente d’un projet ou d’un produit.
Répondre rapidement et de manière professionnelle aux appels téléphoniques, aux e-mails et aux demandes de renseignements sur les projets.
Entretenir des relations solides et durables avec les clients.
Rendre compte et mettre à jour le calendrier des projets
Gérer les commandes des clients dans le système de gestion des commandes / ERP de l’entreprise.
Confirmer les spécifications, les maquettes, les quantités, les matériaux, les finitions et les délais avant la production.
Suivre les projets tout au long des étapes d’impression, de finition, de livraison et d’installation.
Travailler en étroite collaboration avec les équipes commerciales, de prépresse, de production, de finition, d’installation et d’expédition.
Identifier les problèmes de production potentiels avant qu’ils ne se transforment en problèmes vis-à-vis des clients.
Coordonner les révisions, les commandes urgentes, les modifications, les réimpressions et les validations par les clients.
Tenir à jour avec précision les dossiers de projet, les notes, la correspondance et les validations.
Apporter son aide pour les questions relatives à la facturation lorsque cela est nécessaire.
Assurer le suivi auprès des clients après l’achèvement du projet afin de s’assurer de leur satisfaction.

Ce que nous recherchons

Au moins 2 ans d’expérience dans le service client, la coordination de comptes, la gestion des commandes, l’impression, le graphisme, la fabrication ou un secteur connexe.
Excellentes compétences en communication écrite et orale en anglais.
Sens aigu de l’organisation, bonne gestion du temps et souci du détail.
Capacité à gérer simultanément plusieurs projets et délais.
Solides compétences en résolution de problèmes et approche proactive.
Style de communication professionnel, convivial et assuré.
De solides compétences informatiques et une bonne maîtrise de Microsoft Office.

Une expérience dans le secteur est un atout

Impression numérique, signalétique, graphisme grand format, expositions, présentoirs ou environnements de marque.
Supports, finitions, montage, pelliculage, découpe, couture, sublimation thermique, impression UV ou processus de production connexes.
Logiciels de devis, de gestion de la relation client (CRM), de progiciel de gestion d’entreprise (ERP) ou de gestion des projets.
Adobe Creative Suite ou connaissance des fichiers graphiques prêts à imprimer.
Anglais (français apprécié)

La norme PNH

Chez PNH, un excellent service client ne se limite pas à répondre aux e-mails et à saisir les commandes. Cela implique de comprendre les objectifs du client, de communiquer clairement, d’anticiper les difficultés et de s’impliquer pleinement jusqu’à la livraison du projet.

Le coordinateur de compte idéal contribuera à créer une expérience fluide à chaque étape du parcours client, du devis et de la validation des maquettes à la production, la livraison et l’installation.

Comment mesurons-nous notre réussite ?

Satisfaction et fidélisation des clients
Précision des devis et des commandes
Délais de réponse et qualité de la communication
Respect des délais de réalisation des projets
Réduction des erreurs de production et des réimpressions
Communication efficace avec les équipes de production internes
Précision des projets et des marges
Suivi en temps opportun des validations et des informations en attente

Veuillez envoyer votre CV par e-mail à court@pnh.ca

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for assigned clients, managing inquiries, updates, approvals, and issues while maintaining accurate order and project records. Coordinate projects across sales, prepress, production, finishing, installation, and shipping, tracking deadlines and ensuring accurate, timely completion and client follow-up.

Requirements

Requires at least two years of experience in customer service, account coordination, order management, printing, graphics, manufacturing, or a related field, along with strong English communication skills. Candidates should be organized, detail-oriented, able to manage multiple deadlines, proactive problem-solvers, and proficient with Microsoft Office; printing-industry experience and familiarity with ERP, CRM, estimating, or Adobe Creative Suite are assets.

Skills

Customer Service
Account Coordination
Order Management
Project Coordination
Production Coordination
Written and Verbal Communication
Organization
Time Management
Attention to Detail
Problem-Solving
Deadline Management
Microsoft Office
Artwork and File Coordination
ERP Systems
Adobe Creative Suite

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Coordination
Client Relationships
Order Management
Project Coordination
Digital Printing
Graphics
Signage
Wide-Format Graphics
Prepress
Production
Finishing
Installation
Shipping
Artwork Coordination
Print-Ready Artwork
Proofs and Approvals
ERP Systems
CRM Software
Estimating Software
Job-Management Software
Microsoft Office
Adobe Creative Suite
Substrates
Mounting
Laminating
Dye-Sublimation
UV Printing
Deadline Management
Invoicing and Billing

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