Jobs in Canada

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Added 1 min ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 min ago
A
Bilingual Customer Service Experience Representative, Temporary
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Temporary
We're looking to fill an open role with an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 1 min ago
C
Customer Service / Tech Support Rep (Bilingual English / French) On-Site
Concentrix
Belleville, ON
- Full-time
Must have a high school diploma or GED · Must have at least one year customer service experience
Added 1 min ago
CG
Host and Hostess, Part Time Casual
Compass Group Canada
Saskatoon, SK
- $15.75 CAD / hour
- Part-time
The hourly wage rate for this position is $15.75. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to…
Added 1 min ago
QM
Représentant(e) du service à la clientèle dans le secteur automobile
Quantum Management Services Ltd.
Montreal, QC
- $23.5 CAD / hour
- Full-time
Horaire : quart de jour - 37,5 heures/semaine · Schedule: Day shift - 37.5 hours/week
Added 2 mins ago
Practice Manager (Ottawa, ON)
VetStrategy / Daubigny
Ottawa, ON
…implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local…
Added 2 mins ago
C
District Representative II
ChampionX
Provost, AB · Leased
- Full-time
Must have a valid Driver’s License and acceptable Motor Vehicle Record · Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
Added 2 mins ago
CH
Représentant principal du service clientèle bilingue
Cardinal Health
Quebec, QC · ON · Canada-Quebec-WFH
- Full-time
…performances opérationnelles sont optimisées pour améliorer l'expérience…
Added 2 mins ago
RL
Business Development Representative
Rome Logistics Group
Kitchener, ON
- Full-time
Previous B2B sales, customer service, recruitment, hospitality, retail sales, automotive sales, financial services, telecommunications, or logistics experience is an asset - but it is not…
Added 2 mins ago
A
Bilingual Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
We're looking to fill an open role with an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 2 mins ago
CG
Game Day Retail Associate Part Time Seasonal
Compass Group Canada
AB · Edmonton, AB
- $15.75 CAD / hour
- Part-time
Provide world class customer service through effective communication and creating the ultimate shopping experience for our fans as well as supporting additional back of house operations.
Added 2 mins ago
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Dental Software Technical Support
ClearDent
Burnaby, BC
- Full-time
ClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position…
Added 2 mins ago
SI
Sales Associate
SNDL Inc.
Kelowna, BC · Wine & Beyond Kelowna
- Part-time
Must have access to reliable transportation
Added 2 mins ago
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Senior AI Full‑Stack Engineer
Manulife
Waterloo, ON
- Full-time
8+ years of experience in software engineering, preferably within enterprise or regulated environments.
Added 17 mins ago
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Senior Manager, IT
PocketHealth
Toronto, ON
- Full-time
…empower over 3 million patients - to discover a better healthcare…
Added 17 mins ago
Site Manager, Services
ENERCON
Dawson Creek, BC
…a strong and collaborative relationship with our site owner…
Added 17 mins ago
Account Manager
Sonepar
Kitchener, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 17 mins ago
SE
Inside Sales Representative
Sager Electronics
Woodbridge, ON
- $50,000 to $97,000 CAD / year
- Full-time
…America, we take pride in our high-performing team and our customer first vision. Due to our continued success, we’re looking for an Inside Sales Representative with at least two years of…
Added 32 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 32 mins ago
AG
Adjoint(e) exécutif au Chef de la direction - Executive Assistant to the CEO
AJW Group
Montreal, QC
- Full-time
AJW Group est un acteur mondial de l’industrie aéronautique qui, fort de plus de 90 ans d’expérience, soutient plus de 1 000 compagnies aériennes dans 100 pays. Basée à Montréal, AJW…
Added 32 mins ago
SP
Guest Services Representative - Winter 2026/27
Sun Peaks Resort
BC · Sun Peaks Mountain, BC
- Full-time
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Added 32 mins ago
TC
Rail Operations Supervisor
Transdev Canada
Brampton, ON
- $85,000 to $95,000 CAD / year
- Full-time
You must possess a valid, non-probationary, Province of Ontario class “G” driver’s license, in good standing
Added 32 mins ago
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Route Service Representative - UniFirst
UniFirst
Taber, AB
- Full-time
Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
Added 32 mins ago
KS
Field Sales Representative - Facebook
Kognitive Sales Solutions
Vancouver, BC
- Full-time
Provide expectational customer service ensuring customers have a great experience
Added 32 mins ago
Assistant Route Service Sales Representative (4-Day Workweek)
Cintas
Abbotsford, BC
The vast majority of RSSRs work 4 days per week and no weekends

Senior Manager, IT

Toronto, ON, Canada

The salary range for this position is $150,000 – $190,000 annually, depending on the experience and expertise you bring to the team. · Full-time

Apply on jobs.lever.co About employer

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Job details

Pay: The salary range for this position is $150,000 – $190,000 annually, depending on the experience and expertise you bring to the team.
Job type: Full-time
Experience: 7+ years in IT operations and/or IT security, including experience managing at least one direct report.
Posting language: English
Posted: Nov 13, 2026

Original job description

About PocketHealth

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America - and more importantly, empower over 3 million patients - to discover a better healthcare experience.

PocketHealth automates the operational complexity of healthcare: the manual, non-clinical work that surrounds every patient visit. For more than a decade, the company has automated this work from both the provider and patient sides, building a distinct understanding of how providers operate and how patients engage in their care. Its agentic operations platform extends that expertise across the enterprise, automating non-clinical workflows end-to-end while working inside existing systems and adapting to each site’s SOPs. The result: improved capacity, financial performance and patient outcomes. PocketHealth is SOC 2 and HIPAA and PHIPA compliant, and trusted by 900+ health systems.

\nAbout The Role:

The work falls into three related IT domains: ensuring continuity and security of our business systems, managing and executing our compliance program, and leading our in-house IT function. Day to day, you’ll split your time between setting direction and hands-on work to make that direction a reality.

This job posting reports to the Senior Director, Legal and Compliance, and is for an existing vacancy. The salary range for this position is $150,000 – $190,000 annually, depending on the experience and expertise you bring to the team. Salary is just one part of the story; this role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being, designed to support you both in your work and in your life outside of it.

What You'll Do:

Operations and Security

You’ll own the systems our team relies on every day, and make sure they’re reliable, secure and easy to use. When someone can’t get into a tool or a laptop fails before a customer call, you and your team are who they turn to.

Own, run and secure our SaaS tools, including access controls, single sign-on and multi-factor login, device management, and protection for company equipment.
Stay abreast of emerging cyber threats, and lead phishing prevention and security awareness initiatives.
Serve as the main point of contact with our managed SOC and CISO function, ensuring coordination with our in-house IT function.
Coordinate with HR on onboarding and offboarding, so new hires have what they need on day one and departing employees lose access right away.
Work with Finance to manage our device fleet, IT budget and vendors.
Test and roll out new tools with the right security and privacy safeguards in place.
Handle the harder technical issues, and build documentation and processes that cut down on repeat problems.

Compliance

Our SOC 2 program has been through several audit cycles. Your job is to make it run better. You’ll make compliance more efficient and less disruptive for the team, while keeping the standard our healthcare customers expect.

Own and execute the IT components of our SOC 2 Type II program and make it better each cycle. Find ways to streamline evidence collection, automate more controls in Drata, and make each audit easier on the team than the last.
Manage the annual audit with our external auditors, and keep control owners across the company accountable all year.
Run regular compliance tasks: quarterly access reviews, security awareness training, vendor risk assessments and policy sign-offs.
Work with Engineering and Legal on privacy requirements (HIPAA, PHIPA) as they apply to our internal systems.
Help Sales and Solutions Engineering answer customer security questionnaires and audit requests.

Team Leadership

You’ll set the direction for IT at PocketHealth and lead a small, hands-on team. You’ll also be the person leadership turns to for a clear view of where IT and security stand, what the risks are, and where to invest next.

Own our internal IT plan and roadmap, so that spending on tools, security and privacy supports our business objectives.
Manage and coach our IT team, setting clear priorities and helping them grow.
Work with Legal, Engineering, and our CTO on security priorities, so that internal IT and engineering security stay aligned.
Develop a cadence to report regularly to leadership on IT performance, security risks and compliance status, with clear recommendations and tradeoffs.
Build systems and processes that scale as we grow, so IT doesn’t become a bottleneck.

What We're Looking For:

7+ years in IT operations and/or IT security, including experience managing at least one direct report.
Hands-on experience owning or leading SOC 2 Type II audits, ideally including improving an existing program rather than only standing one up.
Experience with Drata, or a similar compliance automation tool such as Drata or Secureframe.
Deep experience running SaaS tools at scale, especially Google Workspace, Okta, Mosyle (or a similar device management tool), Slack and Zoom.
A strong grasp of access management, laptop and device security, networking, and cloud basics. AWS exposure is an asset.
Experience at a startup or fast-growing tech company. You’re comfortable with fast turnaround and changing priorities.
Comfortable using AI tools in your own work, and able to judge where they’re safe to use across the company.
Able to turn a control requirement into a clear policy people will actually follow, and to explain risk in plain language to staff and executives alike.
Detail-oriented and practical. You balance security with a good employee experience.
A degree in Computer Science, IT or a related field, or equivalent experience.
Experience in healthcare or another regulated industry, and familiarity with HIPAA and PHIPA.

You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve.

People love working here for these reasons and more: our competitive salaries and benefits (including stock options for every employee!), four weeks of paid time off, unlimited paid wellness days, extended mental health coverage, 16 weeks of parental leave top-up, and we host a social to bring all employees together in-person twice a year!

We’re proud to foster a culture that embraces diversity, equity, and inclusion, and we believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers.

If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to DEI@pocket.health. Applications are accepted via posting only.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Senior Manager, IT will oversee business systems continuity, security, and compliance programs while leading the in-house IT team. This role involves hands-on management of SaaS tools, device fleets, and the execution of SOC 2 Type II audits.

Requirements

Candidates must have 7+ years of experience in IT operations or security, including management experience and familiarity with SOC 2 audits. Proficiency in compliance automation tools like Drata and knowledge of healthcare regulations such as HIPAA and PHIPA are required.

Skills

IT operations
IT security
SOC 2 Type II
Compliance management
Drata
SaaS management
Google Workspace
Okta
Device management
Access management
Networking
Cloud computing
AWS
HIPAA
PHIPA
Team leadership

Benefits

Stock options
Health insurance
Paid time off
Wellness days
Mental health coverage
Parental leave top-up

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Security
SOC 2 Type II
Compliance
Drata
Secureframe
SaaS
Google Workspace
Okta
Mosyle
Slack
Zoom
Access Management
Networking
Cloud
AWS
HIPAA
PHIPA
Cybersecurity
Phishing Prevention
Vendor Management
Budgeting
Startup
Risk Assessment
Policy Development
IT Roadmap
Leadership
Computer Science

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Jobs in Canada