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Added 13 mins ago
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People and Culture Generalist
CarePros
Edmonton, AB
- Full-time
Schedule: Monday to Friday, 8:30 am – 5:00 pm, In person for first 90 days, then hybrid up to two days per week · Hybrid work option (up to two days per week from home) after your first 90 days
Added 13 mins ago
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Senior Manager, IT
PocketHealth
Toronto, ON
- Full-time
…operate and how patients engage in their care. Its agentic operations platform extends that expertise across the enterprise, automating non-clinical workflows end-to-end while working…
Added 28 mins ago
IH
Human Resources Business Partner
Inspired HR Ltd
Calgary, AB
- Full-time
…leaders and managers, develop a thorough understanding of their operations, and deliver practical people solutions. You will also have the support and expertise of the broader Inspired HR…
Added 29 mins ago
US
Night Local Sort Warehouse Associate
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
Added 29 mins ago
MR
Business Development Manager
Maple Reinders
Remote, Canada
- $120,000 to $160,000 CAD / year
- Full-time
- Remote
Working closely with our National Business Development team, preconstruction, and regional operations leadership, the Business Development Manager will play an important role in developing…
Added 29 mins ago
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Distribution Centre Team Associate - Operations III- Sunday Monday Tuesday (Day Ending)
Walmart
Cornwall, ON
- Part-time
5. Adhering to all Operations policies and procedures.
Added 29 mins ago
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(CAN) Pharmacy Intern
Walmart
Saskatoon, SK
- Part-time
Added 29 mins ago
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(CAN) Pharmacy Assistant
Walmart
Huntsville, ON
- Part-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 43 mins ago
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Security Guard - Government Of Ontario Office
Paladin Security Group Ltd
Toronto, ON
- $20.76 CAD / hour
- Part-time
Support daily operations and line management activities as required
Added 43 mins ago
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Restaurant Manager
One Therapy Network
Prince Rupert, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 43 mins ago
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Accounting & Finance Manager
Eastholme - Home for the Aged
Powassan, ON
- Full-time
Reporting to the Home's Administrator, this role is responsible for overseeing day-to-day financial operations, including managing accounts payable and receivable, payroll and pension…
Added 43 mins ago
MR
Business Development Manager
Maple Reinders
Burnaby, BC
- $120,000 to $160,000 CAD / year
- Full-time
Working closely with our National Business Development team, preconstruction, and regional operations leadership, the Business Development Manager will play an important role in developing…
Added 43 mins ago
PS
Portfolio Administrative Coordinator
Paladin Security Group Ltd
Burnaby, BC
- $49,000 to $55,000 CAD / year
- Full-time
This role directly supports operations across our dynamic Retail and Post-Secondary portfolios. You will work alongside Client Service Managers, site teams, and field personnel to ensure…
Added 43 mins ago
PS
Security Operations Centre Operator - Team Lead
Paladin Security Group Ltd
London, ON
- $25.63 CAD / hour
- Full-time
Act as the central point of contact for physical security operations and incident management.
Added 43 mins ago
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Systems & IT Engineer
Insight Global
Toronto, ON
- $40 to $50 CAD / hour
- Contract
This is a hands-on position combining systems administration, IT support, networking, security operations, and infrastructure improvement. Initially, the role will focus heavily on…
Added 43 mins ago
BP
Front of House Supervisor
Boston Pizza
Calgary, AB
- Full-time
Successful candidates must have a strong background in full service sit down restaurants
Added 43 mins ago
BP
Front of House Manager
Boston Pizza
Grande Prairie, AB
- Full-time
…Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front…
Added 43 mins ago
BP
Cook - Full Time
Boston Pizza
St. Catharines, ON
- $17.95 CAD / hour
- Full-time
Added 43 mins ago
BP
Cook - Part Time
Boston Pizza
St. Catharines, ON
- $17.95 CAD / hour
- Part-time
Added 43 mins ago
BP
Kitchen Supervisor
Boston Pizza
Grande Prairie, AB
- Full-time
The Kitchen Supervisor at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the kitchen, this includes the managing, scheduling, training, and…
Added 43 mins ago
NT
Powerline Technician - Journeyperson
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Hay River, NT
- Full-time
Working in a team environment, the Powerline Technician participates as a member of the Transmission Distribution Operations Division and performs Journeyperson level work in the…
Added 43 mins ago
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Analyst, Insights - CPG
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Toronto, ON
- Full-time
…View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s…
Added 43 mins ago
IH
Human Resources Business Partner
Inspired HR
Calgary, AB
- Full-time
…leaders and managers, develop a thorough understanding of their operations, and deliver practical people solutions. You will also have the support and expertise of the broader Inspired HR…
Added 43 mins ago
FO
HR Generalist
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London, ON
- Other
The HR Generalist provides support for day-to-day Human Resources operations, including employee relations, recruiting and onboarding, benefits and leave administration, and payroll…
Added 43 mins ago
Field Engineer - Michels Canada
Michels Corporation
Toronto, ON · Concord, ON
The Michels Family of Companies is a privately owned global construction company with operations across North America, Australia, Singapore, and Germany. It is headquartered in Brownsville,…

Senior Manager, IT

Toronto, ON, Canada

The salary range for this position is $150,000 – $190,000 annually, depending on the experience and expertise you bring to the team. · Full-time

Apply on jobs.lever.co About employer

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Job details

Pay: The salary range for this position is $150,000 – $190,000 annually, depending on the experience and expertise you bring to the team.
Job type: Full-time
Experience: 7+ years in IT operations and/or IT security, including experience managing at least one direct report.
Posting language: English
Posted: Nov 13, 2026

Original job description

About PocketHealth

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America - and more importantly, empower over 3 million patients - to discover a better healthcare experience.

PocketHealth automates the operational complexity of healthcare: the manual, non-clinical work that surrounds every patient visit. For more than a decade, the company has automated this work from both the provider and patient sides, building a distinct understanding of how providers operate and how patients engage in their care. Its agentic operations platform extends that expertise across the enterprise, automating non-clinical workflows end-to-end while working inside existing systems and adapting to each site’s SOPs. The result: improved capacity, financial performance and patient outcomes. PocketHealth is SOC 2 and HIPAA and PHIPA compliant, and trusted by 900+ health systems.

\nAbout The Role:

The work falls into three related IT domains: ensuring continuity and security of our business systems, managing and executing our compliance program, and leading our in-house IT function. Day to day, you’ll split your time between setting direction and hands-on work to make that direction a reality.

This job posting reports to the Senior Director, Legal and Compliance, and is for an existing vacancy. The salary range for this position is $150,000 – $190,000 annually, depending on the experience and expertise you bring to the team. Salary is just one part of the story; this role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being, designed to support you both in your work and in your life outside of it.

What You'll Do:

Operations and Security

You’ll own the systems our team relies on every day, and make sure they’re reliable, secure and easy to use. When someone can’t get into a tool or a laptop fails before a customer call, you and your team are who they turn to.

Own, run and secure our SaaS tools, including access controls, single sign-on and multi-factor login, device management, and protection for company equipment.
Stay abreast of emerging cyber threats, and lead phishing prevention and security awareness initiatives.
Serve as the main point of contact with our managed SOC and CISO function, ensuring coordination with our in-house IT function.
Coordinate with HR on onboarding and offboarding, so new hires have what they need on day one and departing employees lose access right away.
Work with Finance to manage our device fleet, IT budget and vendors.
Test and roll out new tools with the right security and privacy safeguards in place.
Handle the harder technical issues, and build documentation and processes that cut down on repeat problems.

Compliance

Our SOC 2 program has been through several audit cycles. Your job is to make it run better. You’ll make compliance more efficient and less disruptive for the team, while keeping the standard our healthcare customers expect.

Own and execute the IT components of our SOC 2 Type II program and make it better each cycle. Find ways to streamline evidence collection, automate more controls in Drata, and make each audit easier on the team than the last.
Manage the annual audit with our external auditors, and keep control owners across the company accountable all year.
Run regular compliance tasks: quarterly access reviews, security awareness training, vendor risk assessments and policy sign-offs.
Work with Engineering and Legal on privacy requirements (HIPAA, PHIPA) as they apply to our internal systems.
Help Sales and Solutions Engineering answer customer security questionnaires and audit requests.

Team Leadership

You’ll set the direction for IT at PocketHealth and lead a small, hands-on team. You’ll also be the person leadership turns to for a clear view of where IT and security stand, what the risks are, and where to invest next.

Own our internal IT plan and roadmap, so that spending on tools, security and privacy supports our business objectives.
Manage and coach our IT team, setting clear priorities and helping them grow.
Work with Legal, Engineering, and our CTO on security priorities, so that internal IT and engineering security stay aligned.
Develop a cadence to report regularly to leadership on IT performance, security risks and compliance status, with clear recommendations and tradeoffs.
Build systems and processes that scale as we grow, so IT doesn’t become a bottleneck.

What We're Looking For:

7+ years in IT operations and/or IT security, including experience managing at least one direct report.
Hands-on experience owning or leading SOC 2 Type II audits, ideally including improving an existing program rather than only standing one up.
Experience with Drata, or a similar compliance automation tool such as Drata or Secureframe.
Deep experience running SaaS tools at scale, especially Google Workspace, Okta, Mosyle (or a similar device management tool), Slack and Zoom.
A strong grasp of access management, laptop and device security, networking, and cloud basics. AWS exposure is an asset.
Experience at a startup or fast-growing tech company. You’re comfortable with fast turnaround and changing priorities.
Comfortable using AI tools in your own work, and able to judge where they’re safe to use across the company.
Able to turn a control requirement into a clear policy people will actually follow, and to explain risk in plain language to staff and executives alike.
Detail-oriented and practical. You balance security with a good employee experience.
A degree in Computer Science, IT or a related field, or equivalent experience.
Experience in healthcare or another regulated industry, and familiarity with HIPAA and PHIPA.

You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve.

People love working here for these reasons and more: our competitive salaries and benefits (including stock options for every employee!), four weeks of paid time off, unlimited paid wellness days, extended mental health coverage, 16 weeks of parental leave top-up, and we host a social to bring all employees together in-person twice a year!

We’re proud to foster a culture that embraces diversity, equity, and inclusion, and we believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers.

If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to DEI@pocket.health. Applications are accepted via posting only.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Senior Manager, IT will oversee business systems continuity, security, and compliance programs while leading the in-house IT team. This role involves hands-on management of SaaS tools, device fleets, and the execution of SOC 2 Type II audits.

Requirements

Candidates must have 7+ years of experience in IT operations or security, including management experience and familiarity with SOC 2 audits. Proficiency in compliance automation tools like Drata and knowledge of healthcare regulations such as HIPAA and PHIPA are required.

Skills

IT operations
IT security
SOC 2 Type II
Compliance management
Drata
SaaS management
Google Workspace
Okta
Device management
Access management
Networking
Cloud computing
AWS
HIPAA
PHIPA
Team leadership

Benefits

Stock options
Health insurance
Paid time off
Wellness days
Mental health coverage
Parental leave top-up

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Security
SOC 2 Type II
Compliance
Drata
Secureframe
SaaS
Google Workspace
Okta
Mosyle
Slack
Zoom
Access Management
Networking
Cloud
AWS
HIPAA
PHIPA
Cybersecurity
Phishing Prevention
Vendor Management
Budgeting
Startup
Risk Assessment
Policy Development
IT Roadmap
Leadership
Computer Science

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Jobs in Canada