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Added 38 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 38 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 38 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 38 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 38 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 38 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 38 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 38 mins ago
AS
Business Systems Analyst
AgileGrid Solutions
Canada
- Full-time
Proven experience as a Business Systems Analyst, Senior Business Analyst, Functional Analyst, or similar role within a complex enterprise environment.
Added 10 hours ago
S
Senior Business Analyst, BCEHS
Sanya’k̓ula
Saanichton, BC
- Full-time
The Senior Business Analyst is responsible to lead and manage systems services projects within the BC Emergency Health Services that are provincial in nature. The Senior Business Analyst…
Added 14 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 14 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 14 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 14 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 14 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 14 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 14 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 14 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…

PointClickCare

Accounts Receivable Escalations Analyst

Mississauga, ON, Canada

$56,000 to $62,000 CAD / year · Contract

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Job details

Pay: $56,000 to $62,000 CAD / year
Job type: Contract
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary

Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final collection notices, compilation of invoice copies, statements, quotes and contracts to support the drafting of letters and providing the documents as a backup to customers. The Accounts Receivable Analyst is responsible for supporting contacting overdue accounts within a portfolio of high-volume low dollar strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stake holders.

To be successful, the candidate must have the ability to build relationships and be a proactive team player. A “Roll-Up-Your-Sleeves” and “Get it Done” attitude is a must. The candidate must have strong attention to detail and have previously demonstrated the ability to excel in a fast paced, high-volume, complex environment. Prior experience in finance is required, with preference given to candidates with accounts receivable experience.

Key Responsibilities

Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed.
Investigation and analysis of various customer scenarios.
For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.
Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts.
Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing.
Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing
Recognize billing issues through research and regular reconciliation.
Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
Compilation and provision of invoice copies, credits and unapplied payment details, as required.
Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.
Onboarding support of new team members including coordination of any co-op assignments within the team with coordination of the AR Escalation Manager.
Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.

Required Experience

Must possess a high level of moral judgment for handling confidential information and monetary transactions.
Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
Effective attention to detail and high degree of accuracy managing reconciliations.
Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders.
Must be a team player and have the ability to effectively work within a strong cross functional environment.
Demonstrated experience championing change in a fast-paced environment.
Experience coaching within a diverse team and in a business to business environment.
Sound analytical thinking, planning, prioritizing and execution skills.
Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
Working understanding with the US Health Care system - would be a benefit.

PointClickCare Benefits & Perks

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. ------ Recruitment Fraud Notice: PointClickCare is committed to providing a safe and secure recruitment experience for all candidates. We are aware of fraudulent recruitment activities in which individuals may falsely claim to represent PointClickCare, advertise fake job opportunities, or request personal or financial information. Please be aware that: All PointClickCare employment opportunities are posted on our official careers website. PointClickCare will never ask candidates to pay fees, purchase equipment, transfer money, or provide banking information during the recruiting process. Our recruiters communicate through official PointClickCare email addresses. Employment offers are only made following a formal interview and selection process. As part of our commitment to hiring security, candidates may be asked to verify their identity during the interview and onboarding process. Protect your information. If something feels suspicious, verify it before proceeding.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $56,000 - $62,000 + bonus + benefits, overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Corp - B

Professional 1

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More about this job

Responsibilities

Prepare and manage demand, termination, and final collection notices, investigate escalated accounts, reconcile balances, and provide supporting invoices and account documentation. Contact customers about overdue balances, coordinate payment plans and pre-authorized payments, maintain accurate account records, and collaborate with internal teams to recover past-due amounts.

Requirements

Prior finance experience is required, with accounts receivable experience preferred; the role also requires strong reconciliation accuracy, analytical and organizational skills, and proficiency in Microsoft Word and Excel. Candidates should demonstrate sound judgment with confidential financial information, effective communication and negotiation skills, and the ability to work collaboratively and adapt in a fast-paced environment.

Skills

Accounts Receivable
Collections
Account Reconciliation
Written And Verbal Communication
Negotiation
Conflict Resolution
Financial Analysis
Attention To Detail
Cross-Functional Collaboration
Microsoft Word
Microsoft Excel
Payment Plan Development
Customer Dispute Resolution
Change Management
Team Coaching

Benefits

Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs And Resources
Parental And Caregiver Leaves
Fertility And Adoption Support
Employee Assistance Program
Allyship And Inclusion Communities
Employee Recognition
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Collections
Demand Letters
Termination Letters
Final Collection Notices
Account Reconciliation
Invoice Copies
Customer Statements
Quotes
Contracts
Payment Plans
Unapplied Payments
Credit Notes
Pre-Authorized Payments
Billing Issues
Customer Disputes
Microsoft Word
Microsoft Excel
Business-To-Business
Healthcare
Senior Care
Pharmacy
QuickMar
AR Digital
Cross-Functional Collaboration

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