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Added 1 hour ago
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Added 18 days ago
Principal AI Engineer
PointClickCare
Mississauga, ON
$191,700 to $213,000 CAD / year
Full-time
PointClickCare is searching for a Principal AI Engineer who will lead and design AI systems across multiple SaaS solutions following our AI Design Patterns, defining technical standards and…
Added 18 days ago
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Added 18 days ago
Principal AI Engineer
PointClickCare
Mississauga, ON
Full-time
PointClickCare is searching for a Principal AI Engineer who will lead and design AI systems across multiple SaaS solutions following our AI Design Patterns, defining technical standards and…
Added 18 days ago
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PointClickCare

Principal AI Engineer

Mississauga, ON, Canada

Pay: $191,700 - $213,000 a year
Job type: Full-time
Posting language: English
Posted: Sep 2, 2026

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Original job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

PointClickCare is searching for a Principal AI Engineer who will lead and design AI systems across multiple SaaS solutions following our AI Design Patterns, defining technical standards and reusable patterns for reasoning, tool use, and coordinated action. This role will be part of a team which drives enterprise-wide AI enablement by defining strategy, evangelizing adoption, and delivering measurable business impact. It identifies and prioritizes high-value AI use cases, builds scalable AI solutions, and creates playbooks and patterns to accelerate implementation. Through innovation hubs and close collaboration with product, engineering, and operations, the team transforms prototypes into production-ready solutions. Additionally, it invests in talent development, equipping teams with the skills and tools to embed AI across the organization and leads governance of AI solutions across the organization. 

To succeed as a Principal AI Engineer at PointClickCare, you need to be highly innovative, creative, accountable, collaborative, and passionate. The Principal AI Engineer partners with cross-functional teams to transition prototypes into secure, observable production solutions and establish playbooks, evaluation frameworks, and platform components to accelerate adoption. Additionally, the Principal AI Engineer mentors' teams and ensures alignment with Responsible AI, security, and regulatory requirements.

Responsibilities

Set the technical vision and reference architecture for agentic AI across applications defining org-wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.

Build and govern reusable platform components - model broker & multi-model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry - to accelerate adoption across teams.

Develop and refine advanced prompting strategies for LLMs.

Drive cross-functional roadmaps and integration standards across business teams - setting API/versioning contracts, optimizing LLM/agent cost performance, and mentoring engineers to raise the bar.

Establish and evolve evaluation frameworks for LLMs and agentic systems, including offline and online testing methodologies, safety assessments, quality metrics, and business outcome dashboards.

Be the go-to Subject Matter Expert (SME) and internal AI expert for relevant enterprise applications, senior leadership, vendors, business partners and internal team members while staying ahead of emerging trends and advising on best practices

Identify, prioritize and execute AI use cases with clear business outcomes

Be a coach/mentor for other engineers on AI maturity, including performing peer reviews, leading technical knowledge sharing sessions, establishing engineering best practices, approving pull requests and improving the overall quality of the technical solution

Qualifications we are looking for:

Proven leadership shipping agentic AI at scale across multiple products, setting organization wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
Must Have - Expertise & Hands-on experience in Agentic AI Tech stack primarily in Microsoft (Azure AI Foundry, Azure OpenAI, and Azure AI Document Intelligence) and Anthropic (Claude Cowork and Claude Code).
Must Have - Advanced Python & Java expertise in production systems (testing, packaging, performance profiling) and deep experience extending agent frameworks such as Anthropic, LangChain, and Foundry.
RAG/agent data pipeline expertise: document preprocessing (OCR/NER), chunking strategies, embeddings, vector stores, and data quality/versioning - with evaluation of harnesses for quality, cost, and latency
Extensive knowledge and understanding of enabling and maturing AI in a SaaS landscape.
Model serving and cost/perf optimization: experience with model broker patterns, multi-model routing, and serving stacks
Must Have - knowledge of relational databases (e.g. Microsoft SQL Server, PostgreSQL)
Experience using system and performance monitoring tools (e.g. AppDynamics, Kibana, OpenTelemetry)
BSc/BA in Computer Science or a related degree

Bonus points for:

· Experience with Docker, Kubernetes and Istio

· Experience with AWS/Azure cloud services or equivalent

· Experience with Service Oriented Architecture

· On-call experience with production grade systems \n\n

$191,700 - $213,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $191,700-213,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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More about this job

Responsibilities

The Principal AI Engineer will design and lead enterprise-wide agentic AI systems, defining technical standards and reusable patterns for reasoning and tool use. They will also mentor engineering teams, drive AI adoption strategies, and ensure all solutions align with security, governance, and business impact goals.

Requirements

Candidates must have extensive experience shipping agentic AI at scale and deep expertise in Python, Java, and Microsoft/Anthropic AI stacks. A bachelor's degree in Computer Science or a related field is required, along with a proven ability to optimize model performance and lead cross-functional technical roadmaps.

Skills

Agentic AI
Python
Java
Azure AI Foundry
Azure OpenAI
LangChain
RAG
System Architecture
Prompt Engineering
SQL Server
PostgreSQL
Telemetry
Performance Profiling
Technical Leadership
Mentoring
Cloud Computing

Benefits

Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs
Parental & Caregiver Leaves
Fertility & Adoption Support
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Visa sponsorship

Not detected in the job text

Keywords

Principal AI Engineer
Agentic AI
SaaS
Azure AI Foundry
Azure OpenAI
Anthropic
Claude
LangChain
Python
Java
RAG
OCR
NER
Vector Stores
SQL Server
PostgreSQL
AppDynamics
Kibana
OpenTelemetry
Docker
Kubernetes
Istio
Cloud Services
Service Oriented Architecture
Reasoning Loops
Model Broker
Telemetry
Governance
Healthcare Technology
Enterprise Architecture

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