Jobs in Canada

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Added 4 mins ago
Customer Care Representative-Terrace, BC
Sonova AG
Fredericton, NB · Terrace, ON
Growth and development opportunities including education sponsorship
Added 4 mins ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
We’re looking for either an experienced Business Process Outsourcing (BPO) or contact-centre account manager, or a contact-centre operations leader ready to move into a dedicated…
Added 4 mins ago
HR
Integration Specialist Developer
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Added 18 mins ago
SG
Customer Care Representative-Terrace, BC
Sonova Group
Terrace, BC
- Internship
Growth and development opportunities including education sponsorship
Added 18 mins ago
AC
R3, Systems Training Specialist - Initiative & Opportunity
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager, eLearning and Development, the incumbent provides leadership and support in the development, delivery and just-in-time support of R3 training solutions for…
Added 18 mins ago
GF
Certified Pre-Owned Account Manager
GM Financial
Toronto, ON
- Full-time
A Certified Pre-Owned (CPO) Account Manager works with the GMCC and Ally to support and manage the CPO program rules and drive performance The role includes oversight on Co-Op funds and…
Added 18 mins ago
UH
Project Coordinator I - Peter Munk Cardiac Centre - Quality Registry
University Health Network
Toronto, ON
- Full-time
…Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of…
Added 18 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 18 mins ago
HC
Audiologist/Registered Hearing Instrument Practitioner - Barrhaven - Nepean, ON.
HearingLife Canada
Ottawa, ON · Nepean, ON
- Full-time
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 18 mins ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 18 mins ago
TR
Manager, Learning & Development and Internal Communications
Torex Resources Inc.
Toronto, ON
- $130,000 to $175,000 CAD / year
- Contract
Torex Resources Inc. is seeking an experienced Manager, Learning & Development and Internal Communications to join our Corporate Human Resources team on an approximately 18-month contract.
Added 18 mins ago
CE
Electrical Engineering Project Manager
Catch Engineering
Calgary, AB
- Full-time
Applicants must reside in the Calgary area
Added 18 mins ago
CN
Key Account Manager
Concord National
Vancouver, BC
- Full-time
Our Concord National Division is currently seeking an experienced Key Account Manager based in the Vancouver area to support the growth and development of assigned key accounts and brand…
Added 18 mins ago
C
Project Manager - Innovation and Commercialization
Cella
Toronto, ON
- $45 to $50 CAD / hour
- Contract
As a Project Manager - Innovation and Commercialization, you will support the core marketing team with a direct focus on Distributor Label and Private Label partnerships through commercial…
Added 18 mins ago
FB
Regional Account Manager
Fashion Biz
Richmond Hill, ON
- Full-time
The Regional Account Manager is a full-time, hybrid role based in Richmond Hill, ON, with flexibility as you will be on the road interacting with customers. In this role, the individual…
Added 18 mins ago
SR
Strategic Customer Coordinator
Sunbelt Rentals, Inc.
Oshawa, ON
- Full-time
Works closely with the Team Leader and/or Manager to ensure proper customer service is being delivered
Added 18 mins ago
SL
Manager, Sun Life Asset Management Finance
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Added 18 mins ago
SL
Manager, Sun Life Asset Management Finance
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Added 18 mins ago
Administrative & Payroll Assistant (contract)
SGGG Fund Services Inc.
Toronto, ON
Completed post-secondary education in business administration / accounting / finance OR a related field OR transferable work experience.
Added 18 mins ago
GF
Group Fitness Instructor - Zumba - Newmarket York Town Square
GoodLife Fitness
Newmarket, ON
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 18 mins ago
GF
Group Fitness Instructor - Cardio - Markham Birchmount and Enterprise
GoodLife Fitness
Markham, ON
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 18 mins ago
GF
Performance Coach - HYROX - her GoodLife Fitness Mississauga Erin Mills Town Centre - NEW CLUB
GoodLife Fitness
Mississauga, ON
- Part-time
Stays up-to-date and informed by reading communications from the Group Experience Department, General Manager, Performance Head Coach, Editor, etc., and by attending Coach Meetings when…
Added 18 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Kemptville, ON
…Orient and train new personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of…
Added 18 mins ago
Testing Centre Information Management Specialist - App. D/Temp. Assignment (Nov. 2026 - March 2027)
Mohawk College
Hamilton, ON
Consult and initiate, as needed, close communication with the Manager to assist in the preparation, manipulation, retrieval, compilation and analysis of data as required for various…
Added 33 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Cambridge, ON
- Full-time
Post-secondary education preferred, ideally in Electrical or related field

PointClickCare

Scaled Customer Engagement Manager

Mississauga, ON, Canada

$124,100 - $155,100 a year · Full-time

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Job details

Pay: $124,100 - $155,100 a year
Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer - not only the largest - a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.

The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement - extending the reach of the CSM team and contributing to NRR and controllable-churn goals.

Work Location: Remote or hybrid, with periodic in-person collaboration.

Key Responsibilities

Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal and risk-mitigation campaigns, Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case.
Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs.
Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms.
Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps.
Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows.

Minimum

3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role
Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community)
Strong written communication; able to tailor messages to different audiences and roles
Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis
Ability to interpret product usage and engagement data to drive action
Strong organization and project management across multiple concurrent programs and deadlines
Excellent presentation skills

Preferred

Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools
Experience in healthcare technology, post-acute, senior living, or acute/payer markets
Experience using AI tools to personalize communications and scale engagement
Basic HTML/email-builder or design skills

\n\n

$124,100 - $155,100 a year

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Scaled Customer Engagement Manager owns the end-to-end delivery of one-to-many digital programs to drive customer adoption, retention, and value realization. They analyze engagement data to optimize customer journeys and collaborate cross-functionally to align messaging across various market segments.

Requirements

Candidates must have at least 3 years of experience in customer-facing SaaS roles with a proven track record in executing one-to-many programs. Proficiency in CRM platforms, data analysis, and strong project management skills are essential for success in this role.

Skills

Customer Success
Account Management
Gainsight
Pendo
Data Analysis
Project Management
Email Campaigns
Webinars
Automation
Salesforce
Customer Engagement
Communication
Presentation Skills
Digital Marketing
AI Tools
HTML

Visa sponsorship

Not detected in the job text

Keywords

Scaled Customer Engagement
Digital Customer Success
Gainsight Journey Orchestrator
Pendo Orchestrate
SaaS
Healthcare Technology
NRR
Controllable-churn
Automation
AI-assisted content
Customer Success Monthly Digests
Digital Customer Success Reviews
Data-informed
Segmentation
A/B testing
KPIs
User groups
Webinars
Office hours
Training sessions
Salesforce
Excel
HTML
Email-builder
Post-acute
Senior living
Acute & Payer
Customer Education
Customer Marketing
Project Management

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Jobs in Canada