Jobs in Canada

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Added 9 mins ago
GF
Certified Pre-Owned Account Manager
GM Financial
Toronto, ON
- Full-time
A Certified Pre-Owned (CPO) Account Manager works with the GMCC and Ally to support and manage the CPO program rules and drive performance The role includes oversight on Co-Op funds and…
Added 9 mins ago
JP
Chef(fe), Développement des affaires - Business Development Manager
JAMP Pharma Group
Boucherville, QC
- Full-time
We are recruiting a Business Development Manager
Added 9 mins ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
You'll collaborate with Sales, Relationship Management, Legal, Compliance, Finance, and Product teams to resolve issues and improve the client experience.
Added 9 mins ago
C
Project Manager - Innovation and Commercialization
Cella
Toronto, ON
- $45 to $50 CAD / hour
- Contract
End-to-End Project Management: Lead the project lifecycle of major RFP initiatives and product launches from initial brief and formula development through commercialization and final…
Added 9 mins ago
FB
Regional Account Manager
Fashion Biz
Richmond Hill, ON
- Full-time
The Regional Account Manager is a full-time, hybrid role based in Richmond Hill, ON, with flexibility as you will be on the road interacting with customers. In this role, the individual…
Added 9 mins ago
Retail Keyholder
Clarks
Ottawa, ON
Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager
Added 24 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Cambridge, ON
- Full-time
Process orders, enter purchase orders, manage order entry and credits/RMAs, monitor backorders, track orders, confirm product availability, and coordinate logistics to ensure on-time…
Added 24 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Guelph, ON
- Full-time
Process orders, enter purchase orders, manage order entry and credits/RMAs, monitor backorders, track orders, confirm product availability, and coordinate logistics to ensure on-time…
Added 24 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Kitchener, ON
- Full-time
Process orders, enter purchase orders, manage order entry and credits/RMAs, monitor backorders, track orders, confirm product availability, and coordinate logistics to ensure on-time…
Added 24 mins ago
P
Scaled Customer Engagement Manager
PointClickCare
Mississauga, ON
- Full-time
…in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and…
Added 24 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Aurora, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 39 mins ago
YE
Marketing Specialist
YAC Enterprise
Canada
- Full-time
Coordinate marketing activities including product launches, promotional campaigns, events, and brand initiatives.
Added 39 mins ago
LV
ASSISTANT MANAGER JUNIOR-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 39 mins ago
E
Salumi and Formaggi Manager (Deli Manager, Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Must hold a valid Food Handlers Certification
Added 39 mins ago
EI
Technical Product Manager - Healthcare
Estuate, Inc.
Mississauga, ON
- Contract
…equivalent and have a minimum of 3 years experience in Technical Product Management in the health care service industry OR developing SaMD/Digital Health products OR analogous experience…
Added 39 mins ago
GD
Store Manager
Groupe Dynamite
Waterloo, ON
- Full-time
Role Description The Store Manager is a full-time, on-site role based in Mississauga, ON, responsible for leading daily store operations and delivering an exceptional customer experience.…
Added 39 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 39 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 39 mins ago
LV
MANAGER-EN
La Vie En Rose
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 39 mins ago
L
Senior Technology Manager, Data Semantics and Context Modeling
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 39 mins ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 39 mins ago
Sales Manager - Maternity Leave Replacement
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sales Manager is the main contact for a group of customers and operators and is responsible for the overall sales strategy. This includes collaborating with the product team and giving…
Added 39 mins ago
WM
Relationship Analyst
Wellington Management
Toronto, ON
- Full-time
…maintenance, and ad hoc requests, collaborating closely with our Product Management, Legal and Enterprise Risk, Finance, Portfolio Management, and Client Reporting…
Added 39 mins ago
Software/Electrical Section Manager
BWXT
Kitchener, ON
As our Software/Electrical Section Manager you will provide leadership for the design, development, deployment and lifecycle management of software, firmware and electronic systems used in…
Added 39 mins ago
TH
Plumbing and Electrical Associate: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
…assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire…

PointClickCare

Scaled Customer Engagement Manager

Mississauga, ON, Canada

$124,100 - $155,100 a year · Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $124,100 - $155,100 a year
Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer - not only the largest - a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.

The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement - extending the reach of the CSM team and contributing to NRR and controllable-churn goals.

Work Location: Remote or hybrid, with periodic in-person collaboration.

Key Responsibilities

Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal and risk-mitigation campaigns, Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case.
Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs.
Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms.
Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps.
Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows.

Minimum

3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role
Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community)
Strong written communication; able to tailor messages to different audiences and roles
Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis
Ability to interpret product usage and engagement data to drive action
Strong organization and project management across multiple concurrent programs and deadlines
Excellent presentation skills

Preferred

Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools
Experience in healthcare technology, post-acute, senior living, or acute/payer markets
Experience using AI tools to personalize communications and scale engagement
Basic HTML/email-builder or design skills

\n\n

$124,100 - $155,100 a year

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Scaled Customer Engagement Manager owns the end-to-end delivery of one-to-many digital programs to drive customer adoption, retention, and value realization. They analyze engagement data to optimize customer journeys and collaborate cross-functionally to align messaging across various market segments.

Requirements

Candidates must have at least 3 years of experience in customer-facing SaaS roles with a proven track record in executing one-to-many programs. Proficiency in CRM platforms, data analysis, and strong project management skills are essential for success in this role.

Skills

Customer Success
Account Management
Gainsight
Pendo
Data Analysis
Project Management
Email Campaigns
Webinars
Automation
Salesforce
Customer Engagement
Communication
Presentation Skills
Digital Marketing
AI Tools
HTML

Visa sponsorship

Not detected in the job text

Keywords

Scaled Customer Engagement
Digital Customer Success
Gainsight Journey Orchestrator
Pendo Orchestrate
SaaS
Healthcare Technology
NRR
Controllable-churn
Automation
AI-assisted content
Customer Success Monthly Digests
Digital Customer Success Reviews
Data-informed
Segmentation
A/B testing
KPIs
User groups
Webinars
Office hours
Training sessions
Salesforce
Excel
HTML
Email-builder
Post-acute
Senior living
Acute & Payer
Customer Education
Customer Marketing
Project Management

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Work requirements

Jobs in Canada