Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 4 mins ago
H
Client Success Manager
Haystack
Canada
- $90,000 to $120,000 CAD / year
- Full-time
This employer is a marketing technology company seeking a Senior Client Success Manager for its programmatic advertising business. You will make sure a book of clients meets its campaign…
Added 4 mins ago
A
Data Partnerships Manager
Arima
Toronto, ON
- Full-time
We are seeking an experienced, commercial-minded Data Partnership Manager to expand and monetize our B2B partner ecosystem. In this role, you will lead our partner distribution engine…
Added 4 mins ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
Our client, a leading organization in the financial services industry, is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations…
Added 4 mins ago
R
Leasing Operation Coordinator
RentBolt
Montreal, QC
- Full-time
You must have a car and be willing to travel to properties as required.
Added 4 mins ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 4 mins ago
FB
Regional Account Manager
Fashion Biz
Richmond Hill, ON
- Full-time
The Regional Account Manager is a full-time, hybrid role based in Richmond Hill, ON, with flexibility as you will be on the road interacting with customers. In this role, the individual…
Added 4 mins ago
SR
Strategic Customer Coordinator
Sunbelt Rentals, Inc.
Oshawa, ON
- Full-time
Other job titles may include: Customer Representative, Customer Service Representative, Account Representative, Account Manager, Inside Sales Representative, Customer Service Agent,…
Added 4 mins ago
Territory Manager
F12.net
AB
The Position: Reporting to the Director of Sales, the Territory Manager is an experienced business leader responsible for guiding decision-makers in sales opportunities through discovering,…
Added 4 mins ago
GF
Group Fitness Instructor - Zumba - Newmarket York Town Square
GoodLife Fitness
Newmarket, ON
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 4 mins ago
GF
Group Fitness Instructor - Cardio - Markham Birchmount and Enterprise
GoodLife Fitness
Markham, ON
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 4 mins ago
Retail Keyholder
Clarks
Ottawa, ON
Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager
Added 4 mins ago
Senior Project Manager (Contract)
Blue Ant Media Inc.
Toronto, ON
Blue Ant Media (TSX: BAMI) is an international streamer, production studio, advertising sales and rights-management business. The company operates a diverse portfolio of free streaming and…
Added 4 mins ago
18-Assistant manager
Bain Dépôt
Halifax, NS
Are you motivated by achieving sales goals and committed to delivering outstanding customer service while fostering long-term client relationships?
Added 19 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Cambridge, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 19 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Guelph, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 19 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Kitchener, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 19 mins ago
OA
Service Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and…
Added 19 mins ago
P
Scaled Customer Engagement Manager
PointClickCare
Mississauga, ON
- Full-time
The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid…
Added 19 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Aurora, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 34 mins ago
LV
ASSISTANT MANAGER JUNIOR-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 34 mins ago
MC
Leasing & Admin
Medallion Corporation
London, ON
- Full-time
Minimum 2 years in a customer service, sales-related role
Added 34 mins ago
TL
Account Manager
TLC Landscaping Design + Pools
London, ON
- Full-time
Minimum 2 years of experience in an Account Manager or similar sales/account management role.
Added 34 mins ago
E
Salumi and Formaggi Manager (Deli Manager, Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Must hold a valid Food Handlers Certification
Added 34 mins ago
RC
Associate Investment Advisor
Research Capital Corporation
Toronto, ON · North York, ON
- Full-time
You’ll work closely with the lead Portfolio Manager to support client portfolios, deliver excellent service, and help grow the practice. This is an ideal opportunity for someone starting…
Added 34 mins ago
GD
Store Manager
Groupe Dynamite
Waterloo, ON
- Full-time
Role Description The Store Manager is a full-time, on-site role based in Mississauga, ON, responsible for leading daily store operations and delivering an exceptional customer experience.…

PointClickCare

Scaled Customer Engagement Manager

Mississauga, ON, Canada

$124,100 - $155,100 a year · Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $124,100 - $155,100 a year
Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer - not only the largest - a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.

The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement - extending the reach of the CSM team and contributing to NRR and controllable-churn goals.

Work Location: Remote or hybrid, with periodic in-person collaboration.

Key Responsibilities

Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal and risk-mitigation campaigns, Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case.
Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs.
Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms.
Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps.
Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows.

Minimum

3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role
Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community)
Strong written communication; able to tailor messages to different audiences and roles
Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis
Ability to interpret product usage and engagement data to drive action
Strong organization and project management across multiple concurrent programs and deadlines
Excellent presentation skills

Preferred

Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools
Experience in healthcare technology, post-acute, senior living, or acute/payer markets
Experience using AI tools to personalize communications and scale engagement
Basic HTML/email-builder or design skills

\n\n

$124,100 - $155,100 a year

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Scaled Customer Engagement Manager owns the end-to-end delivery of one-to-many digital programs to drive customer adoption, retention, and value realization. They analyze engagement data to optimize customer journeys and collaborate cross-functionally to align messaging across various market segments.

Requirements

Candidates must have at least 3 years of experience in customer-facing SaaS roles with a proven track record in executing one-to-many programs. Proficiency in CRM platforms, data analysis, and strong project management skills are essential for success in this role.

Skills

Customer Success
Account Management
Gainsight
Pendo
Data Analysis
Project Management
Email Campaigns
Webinars
Automation
Salesforce
Customer Engagement
Communication
Presentation Skills
Digital Marketing
AI Tools
HTML

Visa sponsorship

Not detected in the job text

Keywords

Scaled Customer Engagement
Digital Customer Success
Gainsight Journey Orchestrator
Pendo Orchestrate
SaaS
Healthcare Technology
NRR
Controllable-churn
Automation
AI-assisted content
Customer Success Monthly Digests
Digital Customer Success Reviews
Data-informed
Segmentation
A/B testing
KPIs
User groups
Webinars
Office hours
Training sessions
Salesforce
Excel
HTML
Email-builder
Post-acute
Senior living
Acute & Payer
Customer Education
Customer Marketing
Project Management

Report this job

Work requirements

Jobs in Canada