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Added 3 months ago
Q
Senior Embedded Software Engineer (C/C++), Machine Learning
Qualcomm
Markham, ON
- Full-time
Develops optimized software to enable AI models deployed on hardware (e.g., machine learning kernels, compiler tools, or model efficiency tools, etc.) to allow specific hardware features;…
Added 3 months ago
Q
AI/Machine Learning Engineer (Embedded Systems, Inference Efficiency)
Qualcomm
Markham, ON
- Full-time
…contribute to high-impact research initiatives, understand hardware–software interactions at a fundamental level, and collaborate with global teams to develop systems that shape future…
Added 3 months ago
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Principal Data Scientist
Mastercard
Toronto, ON
- Full-time
Mastercard is seeking a Principal Data Scientist to lead the development and delivery of advanced AI and machine learning solutions for Mastercard’s Ethoca product that enhances consumer…
Added 4 months ago
E
Principal Software Engineer (Platform)
Eyeline
Vancouver, British Columbia
- $187,000 to $250,000 CAD / year
- Full-time
Partner with software development leadership and pipeline team to identify and schedule tasks
Added 4 months ago
S
Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
At Slalom, we co-create modern technology and software products with clients who are ready to accelerate their digital product development. We imagine how things can be made better, then…
Added 4 months ago
DC
Software QA - Intermediate (Cloud Platform)
Delta Controls
Surrey, British Columbia
- Full-time
We are looking for an automation-first Software QA – Intermediate to ensure the reliability and quality of the platform as it scales. This is not a manual QA role - the focus is on building…
Added 3 months ago
Q
Integration Architect (Rhapsody)
Quantiphi
Canada
- Full-time
Evaluate solution approaches, including custom development, Commercial Off-The-Shelf (COTS), and adapted COTS solutions.
Added 3 months ago
PS
Senior Applied AI Engineer
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Five (5) years or more building and shipping production software and/or ML systems, ideally in hands-on, user-facing roles
Added 4 months ago
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Staff Application Security Engineer
Brex
Canada
- $240,000 to $300,000 USD / year
- Full-time
Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We…
Added 1 month ago
TC
Machine Learning Engineer - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
The role blends hands-on data engineering (Oracle + ETL), model development (unsupervised learning), and API serving (Python/FastAPI), with close collaboration across business teams. You’ll…
Added 3 months ago
CH
Machine Learning Engineer - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
The role blends hands-on data engineering (Oracle + ETL), model development (unsupervised learning), and API serving (Python/FastAPI), with close collaboration across business teams. You’ll…
Added 3 months ago
FC
Robotics Process Analyst (Multiple Openings)
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
Strong understanding of software development best practices and solution architecture.
Added 3 months ago
LC
Director, Application Security and Vulnerability Management
Loblaw Companies Limited
Brampton, ON
- Full-time
Establish security patterns for AI-enabled software, generative AI, models, agents, and AI-assisted development; address prompt injection, sensitive-data leakage, insecure tool use, and…
Added 2 months ago
A
Senior Applied AI/ML Developer (AutoCAD & Civil 3D)
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are building the next generation of AI-powered design experiences for AutoCAD and Civil 3D. As a Senior Applied AI Developer, you will sit at the intersection of emerging AI technology…
Added 3 months ago
S
Senior Full-Stack Engineer (Media Team)
Solink
Remote, Canada
- $115,837 to $173,755 CAD / year
- Full-time
- Remote
Leverage AI tools effectively throughout the development lifecycle, from planning, design, implementation to operation, debugging and observability.
Added 3 months ago
FC
Sr. Analyst Advanced Analytics
Fidelity Canada
Toronto, ON
- Full-time
Understanding of agile development and model development lifecycle, familiarity with CI/CD pipelines
Added 2 months ago
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Senior Applied Researcher AI/ML ( CAD)
PointClickCare
Canada
- Full-time
…significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top…
Added 3 months ago
UO
Artificial Intelligence Systems Team Lead, Enterprise Architecture Data Management
University of Saskatchewan
Saskatoon, SK
- Full-time
Strong development skills in Python or Java with solid software engineering fundamentals is preferred
Added 4 months ago
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Senior Site Reliability Engineer, AI Infrastructure
PointClickCare
Mississauga, Ontario
- $139,000 to $155,000 CAD / year
- Full-time
…significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top…
Added 3 months ago
SI
Lead Product Manager, Recommendations
Scribd, Inc.
Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Added 1 month ago
Analyste senior des données de jeu / Senior Game Data Analyst
Highdive
Montreal, QC
Added 4 months ago
L
Associate Principal - Consulting
LTM
Ontario · Ontario, Canada
- $100,611 to $158,000 USD / year
- Full-time
Collaborate on data science and model development initiatives Execute comprehensive data preparation and feature engineering tasks Design build and optimize ML and deep learning models for…
Added 4 months ago
K
Senior Software Engineer, Agents
Klue
Vancouver, British Columbia
- $140,000 to $196,000 CAD / year
- Full-time
…tools like Copilot, Curssor, Claude Code, or similar into your development workflow and can speak to how they've changed the way you build…
Added 4 months ago
SH
Hybrid Cloud Solution Architect
Siemens Healthineers
Oakville, Ontario
- Full-time
Define migration solutions for existing on prem hosted software development processes (CI/CD landscapes), including pipelines and practices for ML model lifecycle (training, validation,…
Added 4 months ago
TA
AI and Integration Architect
Tiger Analytics
Canada
- Full-time
8+ years of experience in software architecture, system integration, or machine learning engineering, with at least 2-3 years dedicated to productionizing AI/LLM solutions

PointClickCare

Senior Site Reliability Engineer, AI Infrastructure

Mississauga, ON, Canada

$139,000 to $155,000 CAD / year · Full-time

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Job details

Pay: $139,000 to $155,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Jun 23, 2026

Original job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Team Summary

The AI SRE team is a focused group of SRE engineers dedicated to making PointClickCare's AI and ML platforms reliable, secure, and operationally excellent - from data processing and ML workspaces to model serving and labeling systems. We treat reliability as a product - prioritizing observability, automation, and safe operations so that data scientists and ML engineers can focus on building AI capabilities that improve patient care. You will spend a significant portion of your time hands-on - building automation, designing guardrails, hardening platforms, and leading incident response across cloud environments like Databricks, Azure AI suites. The team collaborates closely with research, platform, data, and security teams across the AI engineering organization.

Job Summary

AI SRE exists to ensure PointClickCare's AI platforms run safely, reliably, and efficiently - protecting patient data while enabling teams to move fast with confidence. We solve complex cross-cutting reliability and security problems through well-designed automation, SLOs, and operational guardrails - so that product and research teams can focus on delivering AI-driven value to clinicians and patients. We own the infrastructure operability of AI data processing, ML workspaces, labeling systems, and model serving - and we drive the infrastructure observability, incident response, compliance controls, and cost optimization that keep those platforms healthy through sound SRE practices and a security-first mindset

Key Responsibilities

Own service level objectives, error budgets, and reliability targets for the infrastructure underpinning cloud-based platforms - ensuring infrastructure observability (metrics, logs, traces), alert quality, and telemetry completeness across platform components and serving endpoints
Design, build, and maintain infrastructure-as-code, operational automation, and change control workflows for AI/ML platforms - with a focus on repeatability, consistency, and toil reduction
Implement and maintain platform security controls - including network segmentation, secrets management, encryption, and data protection safeguards - aligned to compliance requirements and partnering with security teams to respond to emerging risks
Lead incident response and blameless postmortems; validate backup/restore and disaster recovery processes; conduct game days and resiliency testing to harden platform and infrastructure reliability
Mentor engineers, influence design reviews, and collaborate across engineering teams to improve platform resiliency, cost efficiency, capacity planning, and operational standards

Minimum

Qualification and Skills:

5+ years in SRE, platform engineering, or infrastructure roles supporting production cloud environments and mission-critical applications
Strong proficiency with observability - metrics, logging, distributed tracing, SLI/SLO frameworks - and production ownership including incident response, blameless postmortems, and on-call operations
Strong proficiency with Infrastructure as Code (Terraform), GitOps practices, and CI/CD for infrastructure and platform changes
Working proficiency with cloud platform administration - compute, networking, storage, and operating managed data or AI/ML platform services in production (e.g., Databricks, Azure ML, or Kubernetes-hosted infrastructure)
Working proficiency with platform security - network segmentation, secrets management, encryption at rest and in transit, and key management
Strong programming skills for automation, operational tooling, and infrastructure management
Strong communication and documentation skills - able to write runbooks, lead postmortems, influence operational standards across teams, and translate technical complexity for diverse audiences

Preferred

Experience with disaster recovery planning, multi-region patterns, and capacity or cost optimization (FinOps)
Working knowledge of container orchestration (Kubernetes), progressive delivery patterns (blue/green, canary), and data lineage tooling
Working knowledge of container orchestration (Kubernetes), progressive delivery patterns (blue/green, canary), and data lineage tooling
Experience in healthcare, life sciences, or other highly regulated industries with data privacy requirements

PointClickCare Benefits & Perks

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $139,000-$155,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.

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More about this job

Responsibilities

The AI SRE team ensures PointClickCare's AI platforms run safely, reliably, and efficiently while protecting patient data. Responsibilities include owning service level objectives, designing automation, and leading incident response.

Requirements

Candidates should have over 5 years of experience in SRE or related roles, with strong proficiency in observability and Infrastructure as Code. Familiarity with cloud platforms and security practices is also essential.

Skills

Site Reliability Engineering
Platform Engineering
Infrastructure Roles
Cloud Environments
Observability
Infrastructure as Code
GitOps Practices
CI/CD
Cloud Platform Administration
Platform Security
Programming Skills
Communication Skills
Documentation Skills
Disaster Recovery Planning
Container Orchestration
Data Lineage Tooling

Benefits

Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Visa sponsorship

Not detected in the job text

Keywords

AI Infrastructure
Machine Learning
Cloud Platforms
Databricks
Azure AI
Kubernetes
Automation
Incident Response
Security Controls
Compliance
Metrics
Logging
Distributed Tracing
SLOs
Operational Standards
Cost Optimization
Data Protection
Secrets Management
Network Segmentation
Disaster Recovery
Resiliency Testing
Runbooks
Blameless Postmortems
Capacity Planning
Healthcare
Life Sciences
Regulated Industries
Employee Empowerment
Innovation
Research and Development

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