Customer Success Specialist
- Toronto, ON, Canada
- North York, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Work location
- Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)
- Experience
- 1+ years of customer-facing experience in a call centre, loyalty, retention, banking or telecom role
- Posting language
- English
- Posted
Original job description
Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)
Schedule: Monday–Friday, 11:00 AM – 7:00 PM (35-hour week, one-hour unpaid lunch)
Compensation: $40,000 per year, plus bonus plan and benefits
Who We Are
Polaron is Canada’s largest residential solar company. Every day we help homeowners cut their energy costs and their carbon footprint, and we’re building a cleaner future for the next generation. Our team is energetic, collaborative and inclusive. Everyone here is valued, supported and encouraged to bring their own strengths to the work.
Why This Role Matters
Getting a system installed is only the start of a homeowner’s solar experience. As a Customer Success Specialist, you’ll be the person homeowners rely on after their system is live. You’ll help them understand their energy production, solve problems quickly and get full value from their investment. You’ll also be a key link between our customers and our field and installation teams, and you’ll help shape the reputation of Canada’s leading solar brand.
What You’ll Do
What We Offer
Schedule: Monday–Friday, 11:00 AM – 7:00 PM (35-hour week, one-hour unpaid lunch)
Compensation: $40,000 per year, plus bonus plan and benefits
Who We Are
Polaron is Canada’s largest residential solar company. Every day we help homeowners cut their energy costs and their carbon footprint, and we’re building a cleaner future for the next generation. Our team is energetic, collaborative and inclusive. Everyone here is valued, supported and encouraged to bring their own strengths to the work.
Why This Role Matters
Getting a system installed is only the start of a homeowner’s solar experience. As a Customer Success Specialist, you’ll be the person homeowners rely on after their system is live. You’ll help them understand their energy production, solve problems quickly and get full value from their investment. You’ll also be a key link between our customers and our field and installation teams, and you’ll help shape the reputation of Canada’s leading solar brand.
What You’ll Do
- Be the go-to expert after installation. Answer homeowners’ questions about system performance, monitoring and maintenance.
- Solve problems. Troubleshoot system and performance issues remotely, aiming for first-call resolution, and escalate to on-site support when needed.
- Coordinate service. Work with field technicians to schedule maintenance and repair visits so service runs smoothly from start to finish.
- Guide warranty claims. Help customers understand their coverage and move repairs or replacements through the warranty process.
- Teach customers to track their system. Show homeowners how to monitor production, track their savings and handle basic upkeep.
- Follow up proactively. Check in with customers after installation to make sure everything is running well before small issues become big ones.
- Drive continuous improvement. Spot recurring installation issues and feedback trends, and share them with the installation team.
- Keep accurate records. Document interactions, service requests, warranties and resolutions in our CRM.
- 1+ years of customer-facing experience in a call centre, loyalty, retention, banking or telecom role
- A clear, friendly communication style, including the ability to make technical topics easy to understand
- A problem-solver’s mindset, strong attention to detail and solid organizational skills
- Comfort with CRM software and Google Workspace
- A customer-first attitude and the ability to stay calm and adapt in a fast-paced environment
- High school diploma or equivalent
- A degree, diploma or certification in renewable energy or a technical field
- Basic knowledge of solar technology or the energy industry
What We Offer
- Health and dental benefits after 3 months
- Bonus plan that rewards strong performance
- Paid time off
- Hybrid schedule, with one work-from-home day each week
- Full training in solar technology and troubleshooting
- Growth potential in one of Canada’s fastest-moving clean energy sectors
- Meaningful work, helping homeowners make the switch to clean energy
More about this job
Responsibilities
Support homeowners after solar installation by answering questions, troubleshooting system performance issues, coordinating technician visits, and guiding warranty claims. Educate customers on monitoring and maintaining their systems, follow up proactively, document service activity in the CRM, and share recurring issues with installation teams.
Requirements
Requires at least one year of customer-facing experience, strong communication and problem-solving skills, organizational ability, comfort with CRM software and Google Workspace, and a high school diploma or equivalent. Renewable energy or technical education and basic solar or energy-industry knowledge are preferred; full solar training is provided.
Skills
- Customer Support
- Customer Success
- Technical Troubleshooting
- Problem Solving
- Clear Communication
- Customer Education
- Service Coordination
- Warranty Claims
- CRM Documentation
- Google Workspace
- Organization
- Attention to Detail
- Adaptability
- Solar System Monitoring
- Remote Issue Resolution
Benefits
- Health and Dental Benefits
- Performance Bonus
- Paid Time Off
- Hybrid Work Schedule
- Full Technical Training
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Energy
- Environmental & Sustainability
Keywords
- Residential Solar
- Solar Technology
- Energy Production
- System Performance
- System Monitoring
- Solar Maintenance
- Technical Troubleshooting
- Remote Troubleshooting
- First-Call Resolution
- Field Technicians
- Service Scheduling
- Maintenance and Repairs
- Warranty Claims
- Customer Success
- Customer Support
- Customer Retention
- Call Centre
- CRM
- Google Workspace
- Installation Feedback
- Energy Savings
- Renewable Energy
- Clean Energy
- Homeowner Support