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Added 1 min ago
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Product Owner – Client Data & Regulatory Data
Luxoft
Toronto, ON
- Full-time
We are seeking an experienced Product Owner to lead initiatives within the Client Data and Regulatory Data domain. This individual will be responsible for defining product strategy,…
Added 1 min ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
…station antenna pointing, satellite operations planning, science data planning and processing, and as required orbit control…
Added 1 min ago
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Lead Product Manager, Technical
Jobgether
Canada
- Full-time
…organization serving the private markets industry. As a Lead Product Manager, Technical, you will own a strategic product domain and develop shared platform capabilities that empower teams…
Added 1 min ago
IH
Senior Strategic Business Advisor
Interior Health Authority
BC · British Columbia, Canada
- Full-time
Provides administrative and data support to the Manager in project work.
Added 1 min ago
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Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 17 mins ago
IH
Physician Compensation Analyst | PIP Superuser
Interior Health Authority
Kelowna, BC
- Full-time
…PIP Superuser who is passionate about systems administration, data analytics, and process improvement. In this role, you will serve as the subject matter expert for the Physician Invoice…
Added 46 mins ago
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Bilingual Facility Services Manager (ENG/FR)
BGIS
Quebec, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 46 mins ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
…production across enterprise functions. This Montreal-based Senior Manager, Senior Tech Lead role blends consulting, delivery leadership and hands-on technical work, guiding clients from AI…
Added 46 mins ago
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Consumer & Market Intelligence Manager
Nestlé Nespresso SA
Montreal, QC
- Full-time
As Consumer & Market Insights Manager, you will report to the Insights & Analytics Manager, and you’ll shape and lead the integrated insights agenda for Nespresso Canada, transforming…
Added 46 mins ago
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Senior Manager - Senior AI Architect
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Toast is recruiting on behalf of one of the world’s largest professional services firms for a Senior Manager, Senior AI Architect based in Montreal. With more than 10,000 people across…
Added 46 mins ago
TU
Postdoctoral Research Fellow
The University of British Columbia
Vancouver, BC
- Full-time
Added 46 mins ago
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AI Architect, Manager
Avanade
Toronto, ON
- Full-time
Applying data and analytics to business use cases
Added 47 mins ago
CC
Fuel Pricing Manager
Calgary Co-op
Calgary, AB
- Full-time
Calgary Co-op is looking for a Fuel Pricing Manager to own the pricing strategy for our retail petroleum network. In this high-visibility role, you will make timely, data-driven decisions…
Added 1 hour ago
RI
Associate Product Manager
Remarcable, Inc.
Vancouver, BC
- $90,000 to $115,000 CAD / year
- Full-time
…rapidly scaling business, we’re looking for an Associate Product Manager (APM) who’s excited to drive impact end-to-end: from discovery and execution to launch and…
Added 1 hour ago
WC
Program Specialist, PVF (Burlington)
Wolseley Canada Inc.
Burlington, ON
- Full-time
Located at Wolseley Canada’s Burlington, Ontario corporate offices and reporting into the Category Manager, you will be accountable and responsible for managing the execution of all…
Added 1 hour ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Markham, ON
- Full-time
Support the Claims Service Manager in drafting, reviewing, and maintaining Claims Handling Agreements and related documentation.
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Director of AI Delivery
nesto
Toronto, ON
- Full-time
Lead the pod. Lead a senior delivery pod (delivery managers, underwriting expert, data scientists, program PM) day to day. Guide the AI Delivery Managers as they gather requirements for…
Added 1 hour ago
FC
Faculty Teaching and Learning Development Consultant
Fanshawe College
London, ON
- Full-time
Use data analytics to assess program effectiveness and inform improvements
Added 1 hour ago
AC
Claims Analyst - Reinsurance
Aviva Canada
Oakville, ON
- Full-time
Support the Claims Service Manager in drafting, reviewing, and maintaining Claims Handling Agreements and related documentation.
Added 1 hour ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
This role will report to VP Sales with a dotted line to Manager, Retail Support & Services, and it will be a Full-time, 40-hour-per-week role. Based at the Abbotsford, BC office, with…
Added 1 hour ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
Lead the pod. Lead a senior delivery pod (delivery managers, underwriting expert, data scientists, program PM) day to day. Guide the AI Delivery Managers as they gather requirements for…
Added 1 hour ago
OP
Associate Director, Talent Acquisition
Omnicom Precision Marketing
Calgary, AB
- Full-time
Workday Platform Leadership – Own Workday Recruiting optimization, data integrity, and team enablement documentation.
Added 1 hour ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a Growth Product Manager in a 18-20 month maternity leave contract.
Added 1 hour ago
S
Operations Manager
Specsavers
Delta, BC
- Full-time
The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

PolicyAdvisor

Customer Service Manager

Oakville, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

PolicyAdvisor.com is an exciting, early-stage, insurtech startup that is transforming the way Canadians buy insurance. We’ve built a brand-new digital insurance platform that offers a simple, intuitive alternative to the archaic, offline distribution model used by most of Canada's insurance industry.

Job description

The way Canadians buy life insurance is changing; do you want to be part of it?

PolicyAdvisor.com is an exciting, early-stage, insurtech startup that is transforming the way Canadians find and buy the protection they need. We’ve built a brand-new digital insurance platform that offers a simple, intuitive alternative to the archaic, offline distribution model used by most of Canada’s insurance industry.

With a compelling vision, proven management team, and significant seed funding, PolicyAdvisor.com brings innovation and disruption to the rapidly evolving insurtech space. Since launching in Q2-2019 we’ve helped countless Canadians get the coverage they need.

Are you ready to help build PolicyAdvisor.com and get more Canadians covered? And give an old-fashioned industry a kickstart into the digital age? Then look no further.

Who we’re looking for:

We are looking for a talented Customer Service and Operations manager interested in a high growth role at an early stage, well-funded startup. Our team is small, but growing, so your role matters to us and offers significant growth. You'll participate in the development and ongoing enhancements of PolicyAdvisor’s customer operations but connect to all business areas (meaning you'll have a chance to influence sales, customer service, product strategy, and more).

In this position, you will help the PolicyAdvisor team develop exceptional operational and service standards to support rapidly growing business needs and meet strategic objectives. You will support the team in identifying, quantifying, prioritizing, and delivering the operational changes required to continue to build a sustainable high-growth business. You’ll work directly with various internal business leaders and external stakeholders.

Traits:

· Excellent quantitative analysis and critical thinking abilities.

· Strong analytical & mathematical skills to assimilate complex information with a proven ability to translate vision and strategic priorities into operational and financial realities

· Enthusiastic. Willing to roll up sleeves and get into details. Eager for that extra mile to better the operations processes.

Responsibilities:

· Collaborate in the design, development, implementation and management of core business/group processes and operations.

· Assist the brokerage and operations teams in managing escalated client relationships & delivering excellent customer service for clients.

· Work with the brokerage team to provide an exceptional insurance shopping experience for customers, including assistance in quote generation & post-sales follow-ups.

· Complete process checks to ensure documentation is up-to-date and valid to ensure accuracy.

· Conduct regular audits of CRM tools and practices based on established guidelines.

· Analyze data and information to provide business insights and recommendations.

· Act as the Subject Matter Expert for insurance procedures and operations.

Ideal background:

· 5 years of operations or customer management experience at a leading financial institution or successful consumer service company. Work experience in an online business will be helpful, although not a requirement

· Financial services or insurance experience is preferred

· Strong proficiency with spreadsheets and data tables.

· Problem-solving skills and a strong desire to take ownership of tasks and processes and a willingness to learn

· Understanding of risk, regulatory, and compliance requirements

· Exceptional written and verbal communication; strong collaboration skills

· Bachelor's degree in Business, Finance or Operations or related fields or equivalent practical experience

Salary and Benefits

· PolicyAdvisor is a fast-growing company and presents a great opportunity to assume a leadership role. We expect massive growth over the next few years which will provide significant opportunities for advancement

· Competitive base salary

· Competitive health benefits

· Relaxed, collaborative office setting - previously in downtown Toronto, but over Zoom for the foreseeable future. New ideas are encouraged as we continually enhance the insurance-buying experience and make protection products accessible for all Canadians

Job Types: Full-time, Permanent (onsite)

Shift Timings- 10:00 AM- 7:00 PM Eastern time

Job Types: Full-time, Permanent

Benefits:

Casual dress
Dental care
Extended health care
Paid time off

Application question(s):

This role requires working from 10 AM to 7 PM Eastern Time. Will you be comfortable with this schedule and able to consistently work these hours?
Would you be open to obtaining LLQP license?

Experience:

Financial services: 5 years (required)
Customer relationship management: 5 years (required)

Location:

Oakville, ON (required)

Work Location: In person

Apply About employer

More about this job

Responsibilities

Develop and manage core business processes, support escalated client relationships, and help deliver an excellent insurance shopping experience, including quote assistance and post-sale follow-ups. Maintain accurate documentation, audit CRM practices, analyze business data, and serve as a subject matter expert in insurance procedures and operations.

Requirements

Requires five years of financial services experience and five years of customer relationship management experience; insurance or financial services experience is preferred. Candidates should have strong analytical and spreadsheet skills, knowledge of risk and compliance, excellent communication and collaboration abilities, and a bachelor's degree in business, finance, operations, or a related field, or equivalent practical experience.

Skills

Customer Service
Operations Management
Quantitative Analysis
Critical Thinking
Data Analysis
Process Improvement
Insurance Operations
Spreadsheet Proficiency
Risk Management
Regulatory Compliance
Written Communication
Verbal Communication
Problem-Solving
Stakeholder Collaboration

Benefits

Dental Care
Extended Health Care
Paid Time Off
Casual Dress
Competitive Base Salary
Leadership and Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Insurtech
Financial Services
Customer Service
Customer Operations
Operations Management
CRM
Process Design
Process Improvement
Operational Standards
Data Analysis
Business Insights
Spreadsheets
Data Tables
Insurance Brokerage
Quote Generation
Documentation Audits
Risk Management
Regulatory Compliance
LLQP License
Post-Sales Follow-Up

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