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Added 28 mins ago
A
Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Added 28 mins ago
TH
SUPERVISEUR, SERVICES 90, 91 ET 96
The Home Depot Canada
Dartmouth, NS
- Full-time
Health and Dental Benefits for Full Time associates
Added 29 mins ago
DA
BUSINESS MANAGER
Drive Auto Group
Whitby, ON
- Full-time
Drive Autogroup is seeking a motivated and experienced Finance and Insurance (F&I) Manager to join our team. The F&I Manager plays a crucial role in the dealership, overseeing the finance…
Added 29 mins ago
NN
Commissioning Manager - Canada (mf/d)
Nordex North America
Quebec, QC
- Full-time
The role of Commissioning Manager is responsible for the leadership, management, development, deployment, and performance of the North American commissioning workforce. This role oversees a…
Added 43 mins ago
TH
Flooring & Decor/Paint Department Supervisor: Full Time - PRINCE GEORGE
The Home Depot
Prince George, BC
- Full-time
Health and Dental Benefits for Full Time associates
Added 58 mins ago
TU
Finance Analyst
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…analysis, information, and operational support to the Finance Manager and the Executive…
Added 58 mins ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Added 58 mins ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Added 58 mins ago
Critical Care/ICU Nurse -Trainee - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
Added 1 hour ago
CO
Team Lead, Fleet Services
City of Beaumont
Beaumont, AB
- Full-time
…Fleet Services team and maintenance shop. Reporting to the Manager, Utility and Facility Operations, you will oversee fleet maintenance and repairs, coordinate staff and shop operations,…
Added 1 hour ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
The Department of Families is looking for a qualified Social Services Program Manager in The Pas, MB.
Added 1 hour ago
TS
Program Manager
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
The Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring…
Added 1 hour ago
TH
Department Supervisor Full-Time (3 Month Contract) - 7064 Westend
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Health and Dental Benefits for Full Time associates
Added 1 hour ago
TH
SUPERVISEUR 42/78/30
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Health and Dental Benefits for Full Time associates
Added 1 hour ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot Canada
Brooklin, ON
- Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 1 hour ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Toronto, ON · Etobicoke, ON
- Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 1 hour ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Mississauga, ON
- Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 1 hour ago
TS
Counsellor - Men's Addiction Treatment
The Salvation Army in Canada
Vancouver, BC
- Full-time
Under the direction of the Treatment Program Assistant Manager – Men’s Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations,…
Added 1 hour ago
TS
Counsellor - Men's Addiction Treatment
The Salvation Army Canada and Bermuda Territory
Vancouver, BC
- Full-time
Under the direction of the Treatment Program Assistant Manager – Men’s Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations,…
Added 1 hour ago
CM
Mental Health Nurse - MHN
CASA Mental Health
AB
- Temporary
Reporting to the Program Manager, the Mental Health Nurse works collaboratively within an interdisciplinary team to provide and coordinate services such as nursing assessment and plan of…
Added 1 hour ago
SC
Sales Associate
Staples Canada
Victoria, BC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
General Duty Nurse (N2) - Emergency - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Manufacturing Engineering
BWXT
Peterborough, ON
Reporting directly to the Manufacturing Engineering Manager, the Manufacturing Engineering Specialist is responsible for the estimating and execution of a broad range of manufacturing…
Added 1 hour ago
S
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager, Provincial Overdose Mobile Response Team (MRT), the MRT Crisis Intervention Specialist provides training, education and crisis response to first…
Added 2 hours ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
(Market Asset Protection Manager) on internal and external investigations and

PolicyAdvisor

Customer Service Manager

Oakville, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

PolicyAdvisor.com is an exciting, early-stage, insurtech startup that is transforming the way Canadians buy insurance. We’ve built a brand-new digital insurance platform that offers a simple, intuitive alternative to the archaic, offline distribution model used by most of Canada's insurance industry.

Job description

The way Canadians buy life insurance is changing; do you want to be part of it?

PolicyAdvisor.com is an exciting, early-stage, insurtech startup that is transforming the way Canadians find and buy the protection they need. We’ve built a brand-new digital insurance platform that offers a simple, intuitive alternative to the archaic, offline distribution model used by most of Canada’s insurance industry.

With a compelling vision, proven management team, and significant seed funding, PolicyAdvisor.com brings innovation and disruption to the rapidly evolving insurtech space. Since launching in Q2-2019 we’ve helped countless Canadians get the coverage they need.

Are you ready to help build PolicyAdvisor.com and get more Canadians covered? And give an old-fashioned industry a kickstart into the digital age? Then look no further.

Who we’re looking for:

We are looking for a talented Customer Service and Operations manager interested in a high growth role at an early stage, well-funded startup. Our team is small, but growing, so your role matters to us and offers significant growth. You'll participate in the development and ongoing enhancements of PolicyAdvisor’s customer operations but connect to all business areas (meaning you'll have a chance to influence sales, customer service, product strategy, and more).

In this position, you will help the PolicyAdvisor team develop exceptional operational and service standards to support rapidly growing business needs and meet strategic objectives. You will support the team in identifying, quantifying, prioritizing, and delivering the operational changes required to continue to build a sustainable high-growth business. You’ll work directly with various internal business leaders and external stakeholders.

Traits:

· Excellent quantitative analysis and critical thinking abilities.

· Strong analytical & mathematical skills to assimilate complex information with a proven ability to translate vision and strategic priorities into operational and financial realities

· Enthusiastic. Willing to roll up sleeves and get into details. Eager for that extra mile to better the operations processes.

Responsibilities:

· Collaborate in the design, development, implementation and management of core business/group processes and operations.

· Assist the brokerage and operations teams in managing escalated client relationships & delivering excellent customer service for clients.

· Work with the brokerage team to provide an exceptional insurance shopping experience for customers, including assistance in quote generation & post-sales follow-ups.

· Complete process checks to ensure documentation is up-to-date and valid to ensure accuracy.

· Conduct regular audits of CRM tools and practices based on established guidelines.

· Analyze data and information to provide business insights and recommendations.

· Act as the Subject Matter Expert for insurance procedures and operations.

Ideal background:

· 5 years of operations or customer management experience at a leading financial institution or successful consumer service company. Work experience in an online business will be helpful, although not a requirement

· Financial services or insurance experience is preferred

· Strong proficiency with spreadsheets and data tables.

· Problem-solving skills and a strong desire to take ownership of tasks and processes and a willingness to learn

· Understanding of risk, regulatory, and compliance requirements

· Exceptional written and verbal communication; strong collaboration skills

· Bachelor's degree in Business, Finance or Operations or related fields or equivalent practical experience

Salary and Benefits

· PolicyAdvisor is a fast-growing company and presents a great opportunity to assume a leadership role. We expect massive growth over the next few years which will provide significant opportunities for advancement

· Competitive base salary

· Competitive health benefits

· Relaxed, collaborative office setting - previously in downtown Toronto, but over Zoom for the foreseeable future. New ideas are encouraged as we continually enhance the insurance-buying experience and make protection products accessible for all Canadians

Job Types: Full-time, Permanent (onsite)

Shift Timings- 10:00 AM- 7:00 PM Eastern time

Job Types: Full-time, Permanent

Benefits:

Casual dress
Dental care
Extended health care
Paid time off

Application question(s):

This role requires working from 10 AM to 7 PM Eastern Time. Will you be comfortable with this schedule and able to consistently work these hours?
Would you be open to obtaining LLQP license?

Experience:

Financial services: 5 years (required)
Customer relationship management: 5 years (required)

Location:

Oakville, ON (required)

Work Location: In person

Apply About employer

More about this job

Responsibilities

Develop and manage core business processes, support escalated client relationships, and help deliver an excellent insurance shopping experience, including quote assistance and post-sale follow-ups. Maintain accurate documentation, audit CRM practices, analyze business data, and serve as a subject matter expert in insurance procedures and operations.

Requirements

Requires five years of financial services experience and five years of customer relationship management experience; insurance or financial services experience is preferred. Candidates should have strong analytical and spreadsheet skills, knowledge of risk and compliance, excellent communication and collaboration abilities, and a bachelor's degree in business, finance, operations, or a related field, or equivalent practical experience.

Skills

Customer Service
Operations Management
Quantitative Analysis
Critical Thinking
Data Analysis
Process Improvement
Insurance Operations
Spreadsheet Proficiency
Risk Management
Regulatory Compliance
Written Communication
Verbal Communication
Problem-Solving
Stakeholder Collaboration

Benefits

Dental Care
Extended Health Care
Paid Time Off
Casual Dress
Competitive Base Salary
Leadership and Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Insurtech
Financial Services
Customer Service
Customer Operations
Operations Management
CRM
Process Design
Process Improvement
Operational Standards
Data Analysis
Business Insights
Spreadsheets
Data Tables
Insurance Brokerage
Quote Generation
Documentation Audits
Risk Management
Regulatory Compliance
LLQP License
Post-Sales Follow-Up

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