Receptionist – Patient Experience
- New Westminster, BC, V3M 1X4, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
About Pollock Clinics
Pollock Clinics is Canada’s leading men’s health provider, known for our world-class medical services and our commitment to redefining the patient journey. We believe that excellence begins the moment a patient walks through the door, not just in the treatment room.
The Role: Receptionist – Patient Experience
We are looking for a Receptionist who does more than manage the front desk - you will curate a warm, welcoming, and elevated experience for every patient. This role combines traditional receptionist duties with high-level hospitality, ensuring that each individual feels seen, supported, and respected throughout their visit.
What You’ll Do
- Be the face of the clinic - greet every patient and guest with professionalism, warmth, and discretion
- Create a tailored and comfortable experience by offering beverages, noting preferences, and providing reassurance in a calm, polished environment
- Ensure our reception area feels more like a private wellness lounge than a medical office - clean, quiet, and beautifully maintained
- Manage appointment bookings, confirmations, reminders, and intake procedures with accuracy and kindness
- Respond to emails and phone calls with empathy, precision, and urgency
- Collaborate with the clinical team to seamlessly support patient flow and ensure follow-ups and instructions are communicated clearly
- Data entry and patient tracking with accuracy and detail
What We’re Looking For
- A natural host who can put people at ease
- Exceptional communication skills - verbal, written, and digital
- Previous experience in a high-touch hospitality, wellness, or private healthcare environment
- Professional appearance and demeanor, with a focus on discretion, empathy, and service
- Able to handle fast-paced situations with calm and grace
- A team player who takes initiative and loves to go the extra mile
What Makes This Different
At Pollock Clinics, the front desk is not just reception - it’s the front line of care. We are designing a patient experience that is:
- Personalized: remembering names, preferences, and special requests
- Comfortable: offering beverages, maintaining a non-clinical feel, and supporting privacy
- Efficient and professional: matching hospitality with top-tier medical care
- Emotionally intelligent: anticipating needs, offering reassurance, and reading the room
More about this job
Responsibilities
The receptionist will manage the front desk by greeting patients, handling appointment bookings, and ensuring a welcoming, professional environment. They will also collaborate with the clinical team to support patient flow and maintain accurate patient records.
Requirements
Candidates should have previous experience in high-touch hospitality, wellness, or private healthcare environments. Strong verbal, written, and digital communication skills are required, along with a professional demeanor and the ability to handle fast-paced situations.
Skills
- Customer service
- Hospitality
- Communication
- Appointment scheduling
- Data entry
- Patient relations
- Professionalism
- Empathy
- Discretion
- Problem solving
- Interpersonal skills
- Attention to detail
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Hospitality
- Administrative
Keywords
- Receptionist
- Patient Experience
- Healthcare
- Hospitality
- Front Desk
- Patient Care
- Appointment Management
- Data Entry
- Wellness
- Customer Service
- Professionalism
- Communication
- Patient Intake
- Clinic Operations