Program Coordinator

This is Not a Bargaining Unit Position.

All applications are reviewed by our hiring team. We do not use AI in the screening or selection process.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP).

Position Summary

As a Program Coordinator in the field of Refugee Resettlement, you will be responsible for overseeing and coordinating the duties of the airport team that consists of Workplace Coordinators and On Call Resettlement Counsellors at YYZ, Toronto Pearson Airport.

You will be working closely with the airport team and the Program Manager, and play a vital role in helping refugees integrate into their new communities and rebuild their lives.

Responsibilities

• Hiring, training, and supervising the airport team
• Monitoring and authorizing bi-weekly timesheets/payroll
• Develop and manage weekly staff schedules for a team of 50-75 employees, ensuring staffing levels and language capabilities align with client service needs.
• Coordinate hotel accommodations for overnight clients, including managing bookings, modifications, and cancellations on a 24/7 basis.
• Coordinate the timely processing and distribution of Notification of Arrival (NOA) communications, ensuring airport team members receive accurate and up-to-date information.
• Promote and reinforce professional and ethical conduct among staff, offering guidance and feedback to ensure consistent, high-quality client service.
• Conduct regular performance assessments and implement performance management strategies to resolve identified issues and promote employee success.
• Provide operational and administrative support to the Program Manager to ensure the effective and timely delivery of program services.
• Other duties as assigned

Competencies

Planning & Organizing/Time Management

Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self-Management

The ability to manage your own actions, well-being, and time effectively and responsibly to achieve organizational goals, self-improvement, and personal growth. To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

Drive for Results

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications, the exchange of information, and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications

• University degree in Social Work, Management, or Business Administration, or equivalent combination of education and experience.
• Comprehensive understanding of the social and community services sector and its role in supporting diverse populations.
• Minimum three years of supervisory experience, including responsibility for overseeing staff and coordinating the effective delivery of programs and client services.
• Previous supervisory experience in a unionized environment is preferred.
• Proven management experience with demonstrated capacity to manage a small team in a high pace environment.
• Proven ability to lead and promote a positive and professional team culture.
• Demonstrated management experience with the ability to effectively lead and support a team in fast-paced environment.
• Strong program management experience with a track record of meeting deliverables, achieving performance targets, and ensuring excellence in service delivery.
• Excellent communication and interpersonal skills.
• Ability to work independently and on a flexible schedule.
• Strong computer skills with advanced Excel knowledge and database skills.
• Excellent writing skills and strong attention to detail.

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links - either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however only those selected for an interview will be contacted. Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No phone calls please.