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Added 1 min ago
CH
Client Services Coordinator (CSC) Ottawa
Carefor Health & Community Services
Ottawa, ON
- Temporary
Schedules service providers for client visits in areas assigned by the manager.
Added 1 min ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
…d’appareillage de commutation, de services sur le terrain, de mise en service et d’ingénierie des réseaux…
Added 1 min ago
T
Personal Banker - Fixed Term Contract
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 15 mins ago
MD
Municipal District of Taber | Finance Clerk (Temporary)
Municipal District of Taber
Taber, AB
- Temporary
Reporting to the Manager of Finance, the Finance Clerk is responsible for a variety of clerical and accounting duties. The role requires strong multi-tasking and work prioritization skills…
Added 16 mins ago
B
Senior Developer
BMO
Toronto, ON · BMOPLACE
- Full-time
The role supports system design, provides guidance on security requirements, and troubleshoots business systems and service applications. It requires deep expertise in algorithms, data…
Added 16 mins ago
IG
Gestionnaire, systèmes financiers***Manager, Financial Systems
IPEX Group
CA - IDS - Office
- Full-time
Le/la gestionnaire sera responsable de la maintenance courante des principaux systèmes utilisés par le service des finances; de tout développement apporté à ces systèmes; ainsi que de la…
Added 16 mins ago
A
Gestionnaire, systèmes financiers***Manager, Financial Systems
Aliaxis
CA - IDS - Office
- Full-time
Le/la gestionnaire sera responsable de la maintenance courante des principaux systèmes utilisés par le service des finances; de tout développement apporté à ces systèmes; ainsi que de la…
Added 29 mins ago
MG
Clinical Resource Leader - Respiratory Therapy
Michael Garron Hospital
Toronto, ON
- Full-time
…Respiratory Therapy Department. Working in close partnership with the Manager, the CRL supports the delivery of safe, high quality, consistent, and patient -centered respiratory therapy…
Added 29 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 29 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $85,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 29 mins ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
…at every stage of their growth journey. As a Senior Treasury Manager within Commercial Banking, you will play a strategic role in helping organizations operating in the Creative Media &…
Added 31 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 31 mins ago
Vocational Rehabilitation Counsellor
Fraser Health
Abbotsford, BC · Chilliwack, BC · Mission, BC
Integrates vocational goals into the mental health treatment plan through collaboration with the Case Manager, members of the interdisciplinary team, and community professionals, and…
Added 31 mins ago
FH
Youth Therapist, Substance Use Services
Fraser Health
Mission, BC
- Full-time
…supports care coordination across substance use services, local service areas, and regional and provincial services, with an emphasis on reducing barriers to re-enter the system of care and…
Added 31 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…sustainment support for diagnostic cardiology and related clinical service areas. The role acts as a bridge between clinical operations, providers, application teams, project resources, and…
Added 46 mins ago
P&
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…plusieurs marchés. Cela conduit à la nécessité d'un leadership du service client pour une entrée en service réussie de ces nouveaux…
Added 46 mins ago
DO
Case Manager, Ontario Works
District of Sault Ste. Marie Social Services Administration Board
Sault Ste. Marie, ON
- Full-time
…to join our team based in Sault Ste. Marie as temporary Case Manager within the Ontario Works Division. The primary function of the Case Manager is to assist and support applicants and…
Added 46 mins ago
OH
Lead, Clinical Programs and Enterprise Planning
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Reporting to the Manager, Cancer and Ontario Health Priorities, the Lead will connect Ontario Health portfolios, business units and regions with governments, health service providers,…
Added 46 mins ago
OH
Manager, Planning and Implementation
Ontario Health | Santé Ontario
Ottawa, ON
- Full-time
Added 46 mins ago
LH
Manager
Lookout Housing and Health
Vancouver, BC
- Full-time
The Manager is responsible for the oversight of Hsg Savoy Hotel, Cordova Residence, and Sakura So, ensuring all clientele receive the pertinent service.
Added 46 mins ago
OH
Lead, Performance Management
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…public, hospital, and community laboratories. Reporting to the Manager, Performance Management & Analytics, you will turn complex health data into clear insights that strengthen laboratory…
Added 46 mins ago
KL
Manager, Facility Operations & Maintenance Services
Kawartha Lakes
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Manager, Facilities Operations and Maintenance Services
Added 46 mins ago
GC
Service Technician (Junior)
Glass Canada
London, ON
- Full-time
As a member of the Field Service Installation team and as a new Glass Canada family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a…
Added 1 hour ago
LH
Receptionist - Physiotherapy Clinic
Lifemark Health Group
Surrey, BC
- $21 to $23 CAD / hour
- Full-time
…clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Receptionist is responsible for all aspects of patient…
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Full-time
…clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient…

Polycultural Immigrant & Community Services

Program Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

This is Not a Bargaining Unit Position.

All applications are reviewed by our hiring team. We do not use AI in the screening or selection process.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP).

Position Summary

As a Program Coordinator in the field of Refugee Resettlement, you will be responsible for overseeing and coordinating the duties of the airport team that consists of Workplace Coordinators and On Call Resettlement Counsellors at YYZ, Toronto Pearson Airport.

You will be working closely with the airport team and the Program Manager, and play a vital role in helping refugees integrate into their new communities and rebuild their lives.

Responsibilities

Hiring, training, and supervising the airport team
Monitoring and authorizing bi-weekly timesheets/payroll
Develop and manage weekly staff schedules for a team of 50-75 employees, ensuring staffing levels and language capabilities align with client service needs.
Coordinate hotel accommodations for overnight clients, including managing bookings, modifications, and cancellations on a 24/7 basis.
Coordinate the timely processing and distribution of Notification of Arrival (NOA) communications, ensuring airport team members receive accurate and up-to-date information.
Promote and reinforce professional and ethical conduct among staff, offering guidance and feedback to ensure consistent, high-quality client service.
Conduct regular performance assessments and implement performance management strategies to resolve identified issues and promote employee success.
Provide operational and administrative support to the Program Manager to ensure the effective and timely delivery of program services.
Other duties as assigned

Competencies

Planning & Organizing/Time Management

Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self-Management

The ability to manage your own actions, well-being, and time effectively and responsibly to achieve organizational goals, self-improvement, and personal growth. To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

Drive for Results

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications, the exchange of information, and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications

University degree in Social Work, Management, or Business Administration, or equivalent combination of education and experience.
Comprehensive understanding of the social and community services sector and its role in supporting diverse populations.
Minimum three years of supervisory experience, including responsibility for overseeing staff and coordinating the effective delivery of programs and client services.
Previous supervisory experience in a unionized environment is preferred.
Proven management experience with demonstrated capacity to manage a small team in a high pace environment.
Proven ability to lead and promote a positive and professional team culture.
Demonstrated management experience with the ability to effectively lead and support a team in fast-paced environment.
Strong program management experience with a track record of meeting deliverables, achieving performance targets, and ensuring excellence in service delivery.
Excellent communication and interpersonal skills.
Ability to work independently and on a flexible schedule.
Strong computer skills with advanced Excel knowledge and database skills.
Excellent writing skills and strong attention to detail.

Other requirements

A satisfactory Vulnerable Sector Police Check (completed when offer is made)

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links - either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however only those selected for an interview will be contacted. Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No phone calls please.

Apply About employer

More about this job

Responsibilities

Oversee the airport team at Toronto Pearson Airport, including hiring, training, supervising, scheduling, and managing timesheets for 50–75 employees. Coordinate hotel accommodations and arrival notifications, support the Program Manager, and promote professional conduct and high-quality refugee resettlement services.

Requirements

Requires a university degree in Social Work, Management, or Business Administration, or equivalent education and experience, along with at least three years of supervisory experience. Candidates should have social and community services knowledge, program management and team leadership experience, strong communication and writing skills, advanced Excel and database skills, and flexibility to work independently.

Skills

Staff Hiring and Supervision
Staff Training and Coaching
Scheduling and Workforce Planning
Payroll and Timesheet Administration
Hotel Accommodation Coordination
Program Management
Performance Management
Client Service Delivery
Communication
Time Management
Planning and Organization
Advanced Excel
Database Skills
Writing and Attention to Detail
Social and Community Services

Benefits

Paid Time Off at Christmas
Extended Health Insurance
Dental Insurance
RRSP Matching
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Refugee Resettlement
Social Work
Community Services
Program Coordination
Program Management
Staff Hiring
Staff Training
Staff Supervision
Workforce Scheduling
Timesheets
Payroll
Hotel Bookings
Notification of Arrival
Performance Management
Client Service Delivery
Team Leadership
Advanced Excel
Database Skills
Vulnerable Sector Police Check
Toronto Pearson Airport

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