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Added 11 mins ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
The ideal candidate brings deep hands-on experience with brokerage back-office platforms, clearing workflows, and industry-standard post-trade systems, combined with the ability to…
Added 11 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…Camel, Enterprise Java, REST APIs, cloud and containerized platforms, SQL, DevOps, and enterprise application integration. The successful candidate will be responsible for designing,…
Added 11 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…Camel, Enterprise Java, REST APIs, cloud and containerized platforms, SQL, DevOps, and enterprise application integration. The successful candidate will be responsible for designing,…
Added 11 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…Camel, Enterprise Java, REST APIs, cloud and containerized platforms, SQL, DevOps, and enterprise application integration. The successful candidate will be responsible for designing,…
Added 11 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…Camel, Enterprise Java, REST APIs, cloud and containerized platforms, SQL, DevOps, and enterprise application integration. The successful candidate will be responsible for designing,…
Added 11 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Build AI-powered data analytics and self-service platforms.
Added 11 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Build AI-powered data analytics and self-service platforms.
Added 12 mins ago
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Lead Financial Engineer, Software
RBC
Toronto, ON
- Full-time
…between our investment strategy business units and our software engineering teams. In this role, you will translate complex financial models into precise mathematical specifications and…
Added 12 mins ago
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AI Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
…responsibly. High trust, high expectations, and real impact. Engineering, but…
Added 42 mins ago
TE
Branch Administrator
TK Elevator
Sudbury, ON · Greater Sudbury, ON
- Full-time
TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all…
Added 2 hours ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Mississauga, ON
- Full-time
…acting as the primary interface between End User, Field Service, Engineering, and…
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Principal Engineer - Retail Systems
lululemon
Vancouver, BC
- Full-time
This role combines hands-on engineering judgement with broad technical leadership. You will write high-quality production code when the most complex challenges require direct technical…
Added 3 hours ago
S
Technical Specifications Coordinator
SYSTRA
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- Full-time
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- Full-time
Osprey Systems is building Canada’s sovereign counter-drone capability. Our distributed detection and interception system is designed for the environments where everything else fails:…
Added 3 hours ago
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Data Engineer
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Canada
- Full-time
Educational background in Computer Science, Information Systems, Engineering, or a related field (preferred)
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Senior Developer / Senior Designer – AML96
Confiar Services
Toronto, ON
- $60 to $65 CAD / hour
- Contract
…The ideal candidate will have strong software development and system design capabilities, with the ability to work closely with architects, business analysts, PMO, testing teams, and…
Added 4 hours ago
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Toronto, ON
- Full-time
The Data Platform Engineering Manager role is responsible for designing, building, and operating the enterprise technology reference data platform that serves as the foundation for…
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Data Architect, Technology Data Management
TD
Toronto, ON
- Full-time
…traceability across systems of record, data products, reporting platforms, and analytics solutions. This position plays a critical role in enabling enterprise governance, operational…
Added 5 hours ago
T
.NET/C# Engineer, TD Securities
TD
Toronto, ON
- Full-time
…"just in time" basis. A strong emphasis is placed on software engineering skills. Our team is made up of dynamic and strong technical leads, developers, and BSA's who build and maintain…
Added 5 hours ago
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Senior Product Cybersecurity Engineer - Platform Security
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Montreal, QC
- Full-time
…Administrator, Security Engineer, or Security Architect within engineering-driven product development environments, including hardware and software product development for on-premises…
Added 5 hours ago
RB
Lead Financial Engineer
Royal Bank of Canada
Vancouver, BC · Toronto, ON
- Full-time
…between our investment strategy business units and our software engineering teams. In this role, you will translate complex financial models into precise mathematical specifications and…
Added 5 hours ago
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Toronto, ON
- Full-time
…agents/coworkers and more. This role contributes to establishing engineering best practices across data for AI development, ensuring data products are reliable, observable, well-governed,…
Added 5 hours ago
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VP of Marketing Operations
Revun
Vaughan, ON
- Internship
…integrations, operational management, and AI-assisted tools within one…
Added 5 hours ago
NE
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
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Gather, clarify, document, and prioritize business and technical requirements for backend requests, system enhancements, reports, and data investigations.
Added 5 hours ago
C
Sr. Infrastructure Engineer - Patching
CIBC
Toronto, ON
- Full-time
As a member of the Patching Engineering team, you will design, build, secure, and continuously improve the enterprise patch automation ecosystem used to remediate vulnerabilities and…

Pomerleau

ServiceNow Administrator

Montreal, QC, Canada
Quebec, QC, Canada
Saint-Georges, QC, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

Job Description

Ready to build your career? We want to hear from you.

Within the Enterprise Solutions team, the ServiceNow Administrator is responsible for ensuring the stability, security, performance, and governance of the ServiceNow platform. The incumbent serves as the guardian of the platform’s health, ensuring it remains reliable, robust, and scalable in support of the organization’s business and technology operations.

The ServiceNow Administrator is responsible for the day-to-day operation of the platform and for ensuring compliance with governance, security, and operational standards established by both ServiceNow and Pomerleau. The administrator works closely with development teams, product owners, architects, project managers, and business partners to maintain a secure and high-performing environment while enabling the continuous evolution of the platform’s capabilities. Teams operate in an Agile environment, participating in daily stand-ups and using user stories and Jira to manage and track work.

The incumbent is also responsible for managing platform access, environments, technical changes, performance, integrations, and compliance, while implementing the controls and governance mechanisms required to support the platform’s growth, scalability, and maturity.

What you will do

Administer the ServiceNow platform on a day-to-day basis across all environments, including development, testing, pre-production, and production.
Plan, coordinate, and execute platform upgrades, patches, and version releases.
Perform and coordinate environment cloning activities in accordance with established standards.
Monitor and manage technical incidents affecting the platform and coordinate their resolution.
Participate in maintenance windows, deployment activities, and production releases.
Coordinate business continuity, recovery, and restoration activities during major incidents.
Proactively monitor platform performance, stability, and availability.
Establish and maintain metrics and indicators to measure the health and performance of the ServiceNow environment.
Analyze performance issues and coordinate corrective actions to ensure platform reliability.

Support and optimize integrations, interfaces, and MID Servers.

Partner with ServiceNow during platform health assessments and implement recommended improvements.
Administer platform roles, permissions, and access control mechanisms to ensure a secure environment.
Coordinate identity and access management activities, including user provisioning and integration with corporate authentication platforms.
Ensure configurations and administrative practices comply with corporate standards and regulatory requirements.
Act as a steward for changes that may impact platform security, access controls, or stability.
Support compliance with information security requirements and governance frameworks, including ISO 27001.
Establish, maintain, and enhance governance processes that support the growth and sustainability of the platform.
Evaluate the impact of technical and functional changes and validate deployment and rollback strategies.
Contribute to the continuous improvement of ServiceNow administrative and operational practices.

Provide recommendations to improve platform stability, security, and operational efficiency.

Maintain accurate and up-to-date administrative, operational, and technical documentation.
Collaborate closely with developers, architects, product owners, and operations teams.
Serve as a trusted ServiceNow subject matter expert for internal stakeholders.
Provide advanced support for complex or critical incidents.
Participate in knowledge sharing, mentoring, and capability development across the team.
Contribute to the planning and evolution of the ServiceNow technical and operational roadmap.

This role could be for you if you have

A bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
A minimum of 5 years of experience administering enterprise applications or SaaS platforms.
At least 3 years of hands-on experience with the ServiceNow platform.
Experience administering ServiceNow roles, groups, permissions, and security controls.
Strong understanding of integration technologies, including REST, SOAP, OAuth, Active Directory, and Single Sign-On (SSO).
Experience supporting critical production environments.
Knowledge of ITIL best practices (an asset).
Experience with DevOps tools and change management practices (an asset).
Knowledge of cloud environments and SaaS architectures.
Experience in the construction industry or within a large multi-site organization (an asset).
Proficiency with Microsoft 365 and working knowledge of Jira.
ServiceNow Certified System Administrator (CSA) certification (a strong asset).
CIS-ITSM, CAD, or equivalent ServiceNow certifications (an asset).

You Will Also Stand Out If You Have:

A strong customer service mindset and passion for delivering exceptional support.

Outstanding operational discipline and attention to detail.

A strong focus on governance, compliance, and risk management.
Excellent analytical and problem-solving abilities.

A collaborative approach and the ability to positively influence stakeholders.

The ability to work independently in a complex and evolving environment.
Strong communication skills with the ability to engage effectively at all levels of the organization.
The ability to manage multiple priorities while maintaining high-quality outcomes.
A proactive mindset focused on continuous improvement.
Recognized technical leadership and the ability to serve as a trusted platform expert.

Benefits

RRSP with up to 5% employer matching
Hybrid work model for corporate roles
Employee stock ownership program
Career growth through real development opportunities
Transit pass reimbursement - get to work for free
Minimum 4 weeks of vacation from day one

For the past six years, we've proudly held the distinction of being one of Canada's Top 100 Employers.

Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow. Our culture is built on collaboration, trust, and a shared commitment to doing great work. If this speaks to you, apply for this role or connect with one of our recruiters to learn how we can support you throughout the process.

General Information

Job Location

Montreal, QC
Quebec, QC
St. Georges, QC

Date Published

01-Oct-2026

Department

Innovation & Systems

Employment Type

Permanent

Working Arrangement

Hybrid

Role Type

Full-Time

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More about this job

Responsibilities

The ServiceNow Administrator is responsible for the daily operation, stability, and security of the ServiceNow platform while ensuring compliance with corporate governance. They collaborate with cross-functional teams to manage platform upgrades, integrations, and performance optimization to support business operations.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in enterprise application administration, including 3 years specifically with ServiceNow. Proficiency in integration technologies, ITIL best practices, and strong analytical skills are essential for this role.

Skills

ServiceNow Administration
Platform Governance
ITIL
DevOps
Change Management
REST
SOAP
OAuth
Active Directory
Single Sign-On
Jira
Performance Monitoring
Identity and Access Management
Technical Documentation
Cloud Environments
SaaS Architecture

Benefits

RRSP with up to 5% employer matching
Hybrid work model
Employee stock ownership program
Career growth opportunities
Transit pass reimbursement
Minimum 4 weeks of vacation

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
System Administrator
Enterprise Solutions
Governance
Agile
Jira
ITIL
DevOps
REST
SOAP
OAuth
Active Directory
SSO
ISO 27001
SaaS
Cloud
CSA
CIS-ITSM
CAD
Performance Monitoring
Identity Management
Change Management
Platform Security
Technical Documentation
Construction Industry

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