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Added 11 mins ago
Information Technology Manager
Acquird.io
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $120,000 CAD / year
Full-time
You're an IT Manager who never stopped being a Systems Administrator. You've led a small team, but you're equally comfortable in an ERP workflow, a network dashboard, and a Microsoft 365…
Added 40 mins ago
System Administrator, Level 3
Donna Cona
Ottawa, ON
Full-time
Donna Cona Inc. is currently seeking a System Administrator, Level 3 for one of our key government clients. This posting is for an incorporated contract engagement and is not an employment…
Added 40 mins ago
Sales Administration Coordinator
Vast-Auto Distribution
Montreal, QC
Full-time
Administer the Salesforce CRM platform, including user training, access management, customer support, and ongoing communication with the system administrator in Springfield.
Added 1 hour ago
Accounting Administrator
Centurion - Canada
Clairmont, AB
Full-time
We are seeking a motivated and detail-oriented Accounting Administrator to join our team in Clairmont, Alberta. This is an excellent opportunity for someone looking to build a career in…
Added 1 hour ago
Administrative Coordinator GTA Land Base
Ornge
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Added 1 hour ago
Technical Support II
Top Tier Talent Group
Winnipeg, MB
Full-time
This role would be well suited to an experienced Help Desk Technician, IT Support Specialist, Systems Administrator, Network Technician, or current L2 Support Technician looking to continue…
Added 1 hour ago
Benefits Administrator
Aston Carter
New Westminster, BC
$20 to $25 CAD / hour
Contract
Added 1 hour ago
Manager, Campus Security Operations and Systems
Douglas College
New Westminster, BC
Full-time
Added 1 hour ago
Controller
MAD Elevator Inc
Mississauga, ON
Up to $125,000 CAD / year
Full-time
Owner of expense reporting system (Concur) and it’s administration. Super user and administrator for Syspro (ERP)
Added 1 hour ago
Dental Administrator -Findlay Creek Family Dental
123Dentist
Gloucester Glen, ON
$23 to $25 CAD / hour
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The team at Findlay Creek Family Dental is located in South Ottawa, Gloucester ON are looking for a dedicated, professional Dental Administrator on a full-time basis.
Added 2 hours ago
Administrative Coordinator GTA Land Base
Ornge
Mississauga, ON
Full-time
Added 2 hours ago
Administrator, Site
McKay Metis Group
Fort McMurray, AB
Temporary
McKay Métis Contracting, an entity of McKay Métis Group, is seeking an experienced Site Administrator to support our operations at Syncrude Mildred Lake. This is a temporary position with a…
Added 2 hours ago
Supervisor, Supportive Living Services- MNU-26-17
Ongwanada
Kingston, ON
Internship
Participating in administrator-on-call rotation as required
Added 2 hours ago
Office Manager / Administration Manager
Kinsight
Port Moody, BC
Full-time · Temporary
Administrator experience with MS/Sharepoint or Sharevision an asset
Added 2 hours ago
Dental Administrator - Kensington Dental Choice
Dental Choice
Calgary, AB
Full-time
<h2 data-start="165" data-end="211">Dental Administrator Position</h2><p>We are seeking a Dental Administrator to join our Dental Choice Team.</p><p>Are you a confident, experienced dental…
Added 2 hours ago
Dental Administrator Position - Calgary
Dental Choice
Calgary, AB
Full-time
<h2 data-start="165" data-end="211">Dental Administrator Position</h2><p>We are seeking a Dental Administrator to join our Dental Choice Team.</p><p>Are you a confident, experienced dental…
Added 2 hours ago
Real Estate Sales Administrator
SEYMOUR PACIFIC DEVELOPMENTS LTD.
Campbell River, BC
Full-time
The Real Estate Sales Administrator is responsible for coordinating residential real estate sales administration and construction contract administration activities. This role serves as a…
Added 3 hours ago
Senior Branch Administrator Wood Gundy
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…employee capability and managing performance. As the Senior Branch Administrator, you will be accountable for effectively managing all administrative aspects of Wood Gundy branch…
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Security Operations Administrator
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Delta, BC
The Security Operations Administrator plays a hands-on role, ensuring that cybersecurity controls are effectively operated, and that systems handling sensitive data remain secure and…
Added 3 hours ago
Security Operations Administrator
LATECOERE
Delta, BC
The Security Operations Administrator plays a hands-on role in operating cybersecurity controls and helping ensure that systems handling sensitive data remain secure and compliant. The…
Added 3 hours ago
Client Service Administrator - Abbotsford, BC. Contract.
HearingLife Canada
Abbotsford, BC
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Added 3 hours ago
System Administrator
Alrevo
Vaughan, ON
Full-time
Role Description The System Administrator role at Alrevo is a full-time, on-site position based in Vaughan, ON. This role is responsible for managing and maintaining servers, networks, and…
Added 3 hours ago
Project Administrator
BGIS
Winnipeg, MB
Full-time
The Project Administrator is responsible for project administration activities including but not limited to maintaining project documentations, completing project set up, financial and…
Added 3 hours ago
Account Administrator, Commercial Lines
Avant Insurance | Navacord
Winnipeg, MB
Full-time
The Account Administrator provides centralized administrative support to our production and service teams. In this role, you will work closely with Account Managers and Account Executives…
Added 3 hours ago
Receptionist / Administrator
Capital I Industries
Tisdale, SK
Full-time
As we continue to strengthen and grow our business, we are looking for a professional, organized, and dependable Receptionist / Administrator to join our team in Tisdale.

Pomerleau

ServiceNow Administrator

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Description

Ready to build your career? We want to hear from you.

Within the Enterprise Solutions team, the ServiceNow Administrator is responsible for ensuring the stability, security, performance, and governance of the ServiceNow platform. The incumbent serves as the guardian of the platform’s health, ensuring it remains reliable, robust, and scalable in support of the organization’s business and technology operations.

The ServiceNow Administrator is responsible for the day-to-day operation of the platform and for ensuring compliance with governance, security, and operational standards established by both ServiceNow and Pomerleau. The administrator works closely with development teams, product owners, architects, project managers, and business partners to maintain a secure and high-performing environment while enabling the continuous evolution of the platform’s capabilities. Teams operate in an Agile environment, participating in daily stand-ups and using user stories and Jira to manage and track work.

The incumbent is also responsible for managing platform access, environments, technical changes, performance, integrations, and compliance, while implementing the controls and governance mechanisms required to support the platform’s growth, scalability, and maturity.

What you will do

Administer the ServiceNow platform on a day-to-day basis across all environments, including development, testing, pre-production, and production.
Plan, coordinate, and execute platform upgrades, patches, and version releases.
Perform and coordinate environment cloning activities in accordance with established standards.
Monitor and manage technical incidents affecting the platform and coordinate their resolution.
Participate in maintenance windows, deployment activities, and production releases.
Coordinate business continuity, recovery, and restoration activities during major incidents.
Proactively monitor platform performance, stability, and availability.
Establish and maintain metrics and indicators to measure the health and performance of the ServiceNow environment.
Analyze performance issues and coordinate corrective actions to ensure platform reliability.

Support and optimize integrations, interfaces, and MID Servers.

Partner with ServiceNow during platform health assessments and implement recommended improvements.
Administer platform roles, permissions, and access control mechanisms to ensure a secure environment.
Coordinate identity and access management activities, including user provisioning and integration with corporate authentication platforms.
Ensure configurations and administrative practices comply with corporate standards and regulatory requirements.
Act as a steward for changes that may impact platform security, access controls, or stability.
Support compliance with information security requirements and governance frameworks, including ISO 27001.
Establish, maintain, and enhance governance processes that support the growth and sustainability of the platform.
Evaluate the impact of technical and functional changes and validate deployment and rollback strategies.
Contribute to the continuous improvement of ServiceNow administrative and operational practices.

Provide recommendations to improve platform stability, security, and operational efficiency.

Maintain accurate and up-to-date administrative, operational, and technical documentation.
Collaborate closely with developers, architects, product owners, and operations teams.
Serve as a trusted ServiceNow subject matter expert for internal stakeholders.
Provide advanced support for complex or critical incidents.
Participate in knowledge sharing, mentoring, and capability development across the team.
Contribute to the planning and evolution of the ServiceNow technical and operational roadmap.

This role could be for you if you have

A bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
A minimum of 5 years of experience administering enterprise applications or SaaS platforms.
At least 3 years of hands-on experience with the ServiceNow platform.
Experience administering ServiceNow roles, groups, permissions, and security controls.
Strong understanding of integration technologies, including REST, SOAP, OAuth, Active Directory, and Single Sign-On (SSO).
Experience supporting critical production environments.
Knowledge of ITIL best practices (an asset).
Experience with DevOps tools and change management practices (an asset).
Knowledge of cloud environments and SaaS architectures.
Experience in the construction industry or within a large multi-site organization (an asset).
Proficiency with Microsoft 365 and working knowledge of Jira.
ServiceNow Certified System Administrator (CSA) certification (a strong asset).
CIS-ITSM, CAD, or equivalent ServiceNow certifications (an asset).

You Will Also Stand Out If You Have

A strong customer service mindset and passion for delivering exceptional support.

Outstanding operational discipline and attention to detail.

A strong focus on governance, compliance, and risk management.
Excellent analytical and problem-solving abilities.

A collaborative approach and the ability to positively influence stakeholders.

The ability to work independently in a complex and evolving environment.
Strong communication skills with the ability to engage effectively at all levels of the organization.
The ability to manage multiple priorities while maintaining high-quality outcomes.
A proactive mindset focused on continuous improvement.
Recognized technical leadership and the ability to serve as a trusted platform expert.

Benefits

RRSP with up to 5% employer matching
Hybrid work model for corporate roles
Employee stock ownership program
Career growth through real development opportunities
Transit pass reimbursement - get to work for free
Minimum 4 weeks of vacation from day one

For the past six years, we've proudly held the distinction of being one of Canada's Top 100 Employers.

Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow. Our culture is built on collaboration, trust, and a shared commitment to doing great work. If this speaks to you, apply for this role or connect with one of our recruiters to learn how we can support you throughout the process.

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More about this job

Responsibilities

The ServiceNow Administrator ensures the stability, security, and performance of the platform through day-to-day operations and governance. They coordinate platform upgrades, manage access controls, and collaborate with cross-functional teams to support scalable business operations.

Requirements

Candidates need a bachelor's degree and at least 5 years of experience with enterprise applications, including 3 years specifically with ServiceNow. Proficiency in integration technologies and a ServiceNow Certified System Administrator (CSA) certification are highly valued.

Skills

ServiceNow Administration
Platform Governance
Identity and Access Management
REST
SOAP
OAuth
Active Directory
Single Sign-On
ITIL
DevOps
Jira
Microsoft 365
SaaS Architecture
Incident Management
Change Management
ISO 27001

Benefits

RRSP with up to 5% employer matching
Hybrid work model
Employee stock ownership program
Career growth opportunities
Transit pass reimbursement
Minimum 4 weeks of vacation

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CSA
CIS-ITSM
CAD
SaaS
ITIL
Agile
Jira
MID Server
REST
SOAP
OAuth
Active Directory
SSO
ISO 27001
DevOps
Cloud Environments
Platform Governance
Incident Management
Change Management
Construction Industry
Enterprise Solutions
System Administration
Identity Management
Access Control
Technical Documentation
Platform Upgrades
Environment Cloning
Business Continuity

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