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Added 1 min ago
C
Winter Caretaker- Christina Lake
Civeo
Christina Lake, BC
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 17 mins ago
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Audit Manager II, Financial Crimes Audit, High Risk Areas (667)
TD
Toronto, ON
- Full-time
We’re counted on to provide recommendations to enhance operational performance, at every single level to foster meaningful process improvements and ensure adherence to internal and external…
Added 30 mins ago
CL
Facilities Management Senior Specialist - Canada(591283)
CEVA Logistics
Mississauga, ON
- Full-time
The Facilities Management Sr. Specialist provides area-level oversight and governance for facilities service delivery across the assigned portfolio, ensuring consistent, compliant, and…
Added 32 mins ago
Contracts Specialist
Swiss Re
Toronto, ON
…from another environment, what matters most is your drafting excellence, analytical judgment, and collaborative…
Added 47 mins ago
TA
Business Process & Training Specialist, Integrated Operations Centre (IOC)
Transat AT
Montreal, QC
- Full-time
…business processes, coordinate the development and maintenance of operational manuals and procedures, and support the creation of training programs that promote operational excellence,…
Added 1 hour ago
AT
Business Process & Training Specialist, Integrated Operations Centre (IOC)
Air Transat
Montreal, QC
- Full-time
…business processes, coordinate the development and maintenance of operational manuals and procedures, and support the creation of training programs that promote operational excellence,…
Added 1 hour ago
Indirect Materials Procurement Specialist
Trench Group GmbH
Pickering, ON · Toronto, ON
Operational Excellence and Quality teams to ensure competitive pricing,
Added 1 hour ago
NB
Senior Analyst - Capital Market Reconciliation
National Bank of Canada
Montreal, QC
- Full-time
…Markets Operations team at National Bank means acting as a specialist in reconciliations, payments investigations, and operational controls. In this role, you will have a direct impact on…
Added 1 hour ago
TT
Operational Excellence Specialist
TC Transcontinental
Aurora, ON
- Full-time
We are looking for an Operational Excellence Specialist to support data-driven improvement initiatives across our manufacturing operations. This is a hands-on, technical role focused on…
Added 2 hours ago
AC
Air Logistics Specialist
Aston Carter
Mount Hope, ON
- $100,000 CAD / year
- Full-time
Select the most appropriate freight mode, carrier, route, and service level based on urgency, operational impact, delivery requirement, and total cost.
Added 2 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 2 hours ago
VI
Retail Sales Specialist
VYADOM INC
Barrie, ON
- Full-time
…customer support. With a strong focus on customer service, sales excellence, and operational growth, Vyadom Inc. continues to expand its presence and deliver reliable wireless solutions to…
Added 3 hours ago
BG
Senior Specialist, RDC Operations
BMW Group
Richmond Hill, ON
- Full-time
…through the national distribution network. The team drives operational excellence across warehouse, inventory, transportation, and retailer support functions while partnering with 3PL…
Added 3 hours ago
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Maintenance Manager
Civeo
Canada
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 3 hours ago
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Maintenance Supervisor
Civeo
Fort McMurray, AB
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 3 hours ago
M
Spécialiste principal(e), Services médicaux / Senior Specialist, Medical Services
MSD
Kirkland, QC
- Full-time
Diriger et gérer les processus clés afin de viser l’excellence opérationnelle en veillant à ce que les EI, les RPQP et les demandes de renseignements médicaux soient signalés au PSD en…
Added 3 hours ago
A
Bilingual Estates Specialist
Aviso
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
We're looking to fill an opening for a Bilingual Estates Specialist to join our Operations team.
Added 4 hours ago
NB
Director of Registration & Licensure / Directeur (directrice) de l’inscription et de la délivrance des licences
New Brunswick College of Pharmacists
Moncton, NB
- Full-time
…regulatory body responsible for protecting the public and advancing excellence in the practice of pharmacy throughout New Brunswick. The College licenses and regulates pharmacists, pharmacy…
Added 4 hours ago
HC
Marketing & Events Coordinator
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting to the Senior Specialist, Marketing Activation, the primary responsibility of the Marketing & Events Coordinator is to lead the planning, coordination, and execution of approved…
Added 4 hours ago
K
Sea Logistics Operational Care Specialist, Import
Kuehne+Nagel
Mississauga, ON
- Full-time
As a Sea Logistics Operational Customer Care Specialist, you will be responsible for delivering an exceptional customer experience through proactive shipment management and operational…
Added 4 hours ago
AS
Service Coordinator / Administrator
Air Solutions Canada
Hamilton, ON · Waterdown, ON
- Full-time
Support branch initiatives that contribute to operational excellence and customer satisfaction.
Added 4 hours ago
NA
Senior Research Nurse - Glasgow Clinical Research Facility (GCRF)
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…benefit from a supportive, collaborative environment committed to excellence, professional development and advancing healthcare for the communities we…
Added 5 hours ago
CNS Operational Purchasing Specialist NCA
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
We are looking for a CNS Operational Purchasing Specialist NCA to join our Consumables Supply Chain Organization in North and Central America. In this role, you will execute operational…
Added 6 hours ago
E
AI Continuous Improvement Specialist
Evans
Calgary, AB
- Full-time
Support continuous improvement, operational excellence, and digital transformation initiatives across the organization.
Added 6 hours ago
Marketing & Events Coordinator
Demant Group
Toronto, ON
Reporting to the Senior Specialist, Marketing Activation, the primary responsibility of the Marketing & Events Coordinator is to lead the planning, coordination, and execution of approved…

Pomeroy Lodging

Connection Centre Guide

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Connection Guide to join our team!

As a Guide, you are more than a reservation specialist - you are the first point of contact in a guests wellness journey. You create a simple, welcoming path to wellness, helping guests access meaningful moments of connection with nature, themselves, and others.

Key Responsibilities

Create Effortless Access

Guide guests through resort and spa bookings with clarity and care across phone and email channels.
Make the experience simple and seamless from first inquiry to confirmed reservation.
Anticipate needs and remove friction before it arises.

Foster Genuine Connection

Listen with intention to understand each guest’s unique wellness goals.
Offer personalized recommendations aligned with their preferences and comfort.
Hold space for questions, concerns, and special requests with empathy and confidence.

Be a Trusted Wellness Resource

Develop a deep understanding of our spa experiences, environments, and philosophy.
Speak naturally and authentically about what makes our approach to wellness unique.
Help guests choose experiences that support rest, connection, and renewal.

Contribute to Shared Success

Support individual and team goals through thoughtful guidance and service excellence.
Accurately document guest interactions to ensure continuity of care.
Uphold privacy, compliance, and operational standards with integrity.

Who You Are

Warm, grounded, and naturally welcoming.
A clear communicator who makes complex information feel simple.
Passionate about wellness, hospitality, and creating meaningful experiences.
Comfortable guiding conversations toward booking decisions without pressure.
Motivated by contributing to a collaborative, supportive team environment.

Experience in hospitality, spa, wellness, or contact centres is an asset - but your ability to connect authentically matters most.

Working Environment

Day, afternoon, or evening shifts, including weekends and statutory holidays.
Office-based role in downtown Calgary.
A collaborative team culture rooted in respect, trust, and shared success.

If you are passionate about making wellness accessible, welcoming, and meaningful, we invite you to apply and become the first point of connection in our guests’ experience.

Please submit your resume for consideration.

Apply About employer

More about this job

Responsibilities

Guide guests through resort and spa bookings by phone and email, offering clear, personalized recommendations and helping them choose wellness experiences. Document guest interactions accurately, uphold privacy and operational standards, and contribute to team service goals.

Requirements

The role calls for a warm, welcoming communicator with an interest in wellness and hospitality who can guide booking conversations without pressure. Experience in hospitality, spa, wellness, or contact centres is an asset, but is not stated as a requirement.

Skills

Guest Reservations
Customer Service
Phone and Email Communication
Active Listening
Personalized Recommendations
Wellness Knowledge
Hospitality
Empathy
Booking Guidance
Accurate Documentation
Privacy Compliance
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Guest Reservations
Resort Bookings
Spa Bookings
Wellness
Hospitality
Guest Experience
Phone Support
Email Support
Personalized Recommendations
Active Listening
Booking Decisions
Privacy
Compliance
Operational Standards
Team Collaboration
Service Excellence

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