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Jobs in Canada

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Added 1 hour ago
CN
nail salon manager
City Nails & Spa
Calgary, AB
- Full-time
Added 1 hour ago
FS
Coat Check Attendant - Casual
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Part-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 1 hour ago
RP
Night Cleaner
Rudding Park
Harrogate, BC
- Full-time
We believe that a spotless, well-presented spa is an essential part of every guest's experience. Behind every relaxing treatment and tranquil visit is a dedicated team committed to…
Added 1 hour ago
RP
Junior Sous Chef
Rudding Park
Harrogate, BC
- Full-time
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
Added 2 hours ago
FS
Housekeeping Floor Supervisor
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious…
Added 2 hours ago
LS
corporate chef
L'Éternel Spa
QC · Falardeau, QC
- Full-time
Added 2 hours ago
PL
Connection Centre Guide
Pomeroy Lodging
Calgary, AB
- Full-time
We are looking for a Connection Guide to join our team!
Added 2 hours ago
PL
Two Trees Bistro Food and Beverage Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
We are hiring for the role of Nordic Spa Two Trees Bistro Food & Beverage Attendant.
Added 3 hours ago
A
Overnight Kitchen Cleaner & Van Driver
AccorHotel
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 3 hours ago
A
Culinary Opportunities
AccorHotel
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 4 hours ago
FH
VIP Supervisor - Front Office / Concierge
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 4 hours ago
FH
Adventure & Experiences Supervisor
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 5 hours ago
SH
front desk manager
Sparkling Hill Resort & Spa
Vernon, BC
- Full-time
Added 5 hours ago
NS
Consultant Psychiatrist/Specialty Doctor, Psychiatry of Old Age
NHS Scotland
Kawartha Lakes, ON
- Full-time
Working within a multidisciplinary, integrated older adult mental health team, the successful candidate will deliver comprehensive outpatient psychiatric care, focusing on assessment,…
Added 5 hours ago
SA
Washbay/ Lot Attendant
Steele Auto Group
Saint John, NB
- Full-time
…new ride and know their vehicle is getting it's much deserved spa day. Join our dynamic team where your attention to detail and pride in a job well done will make a real…
Added 5 hours ago
A
VIP Supervisor - Front Office / Concierge
AccorHotel
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 5 hours ago
A
Adventure & Experiences Supervisor
AccorHotel
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 6 hours ago
AA
Spa Receptionist (Part-Time)
AIRE Ancient Baths
Toronto, ON
- Part-time
- Other
Experience in a luxury business and/or spa preferred.
Added 6 hours ago
MA
Coiffeur(se)/Hair Stylist
Midtown Athletic Clubs
Montreal, QC · Sanctuaire
- Full-time
Collaborent avec leurs collègues afin de promouvoir les services du salon, du Spa et de bien-être et de contribuer à l’atteinte des objectifs du département
Added 6 hours ago
MA
Massothérapeute/Massage Therapist
Midtown Athletic Clubs
Montreal, QC · Sanctuaire
- Part-time
As an integral part of the Spa team, our Massage Therapists are knowledgeable and caring professionals committed to the well-being and personal satisfaction of our members and guests. They…
Added 7 hours ago
B
Part Time Banquet Partner (Servers, Stagers , Bartenders)
Brookstreet
Ottawa, ON · Kanata, ON
- Part-time
Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Banquet Partners.
Added 8 hours ago
E
Assistant General Manager, Toronto
Equinox
Toronto, ON
- $70,000 to $78,000 CAD / year
- Full-time
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
Added 8 hours ago
PL
Nordic Spa Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
We are hiring for the role of Nordic Spa Attendant.
Added 8 hours ago
Guest Experience Manager
HR_RH
Whistler, BC
We’re looking for a Guest Experience Manager to lead the teams that shape the guest experience at Scandinave Spa!
Added 10 hours ago
SH
Line Cook
Sparkling Hill Resort
Vernon, BC
- $20 to $22.5 CAD / hour
- Full-time
Join the kitchen team of the PeakFine Restaurant and Barrique & Java café at Sparkling Hill Resort & Spa. We currently have an opening available for a hard-working Line Cook. This…

Pomeroy Lodging

Connection Centre Guide

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Connection Guide to join our team!

As a Guide, you are more than a reservation specialist - you are the first point of contact in a guests wellness journey. You create a simple, welcoming path to wellness, helping guests access meaningful moments of connection with nature, themselves, and others.

Key Responsibilities

Create Effortless Access

Guide guests through resort and spa bookings with clarity and care across phone and email channels.
Make the experience simple and seamless from first inquiry to confirmed reservation.
Anticipate needs and remove friction before it arises.

Foster Genuine Connection

Listen with intention to understand each guest’s unique wellness goals.
Offer personalized recommendations aligned with their preferences and comfort.
Hold space for questions, concerns, and special requests with empathy and confidence.

Be a Trusted Wellness Resource

Develop a deep understanding of our spa experiences, environments, and philosophy.
Speak naturally and authentically about what makes our approach to wellness unique.
Help guests choose experiences that support rest, connection, and renewal.

Contribute to Shared Success

Support individual and team goals through thoughtful guidance and service excellence.
Accurately document guest interactions to ensure continuity of care.
Uphold privacy, compliance, and operational standards with integrity.

Who You Are

Warm, grounded, and naturally welcoming.
A clear communicator who makes complex information feel simple.
Passionate about wellness, hospitality, and creating meaningful experiences.
Comfortable guiding conversations toward booking decisions without pressure.
Motivated by contributing to a collaborative, supportive team environment.

Experience in hospitality, spa, wellness, or contact centres is an asset - but your ability to connect authentically matters most.

Working Environment

Day, afternoon, or evening shifts, including weekends and statutory holidays.
Office-based role in downtown Calgary.
A collaborative team culture rooted in respect, trust, and shared success.

If you are passionate about making wellness accessible, welcoming, and meaningful, we invite you to apply and become the first point of connection in our guests’ experience.

Please submit your resume for consideration.

Apply About employer

More about this job

Responsibilities

Guide guests through resort and spa bookings by phone and email, offering clear, personalized recommendations and helping them choose wellness experiences. Document guest interactions accurately, uphold privacy and operational standards, and contribute to team service goals.

Requirements

The role calls for a warm, welcoming communicator with an interest in wellness and hospitality who can guide booking conversations without pressure. Experience in hospitality, spa, wellness, or contact centres is an asset, but is not stated as a requirement.

Skills

Guest Reservations
Customer Service
Phone and Email Communication
Active Listening
Personalized Recommendations
Wellness Knowledge
Hospitality
Empathy
Booking Guidance
Accurate Documentation
Privacy Compliance
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Guest Reservations
Resort Bookings
Spa Bookings
Wellness
Hospitality
Guest Experience
Phone Support
Email Support
Personalized Recommendations
Active Listening
Booking Decisions
Privacy
Compliance
Operational Standards
Team Collaboration
Service Excellence

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