Jobs in Canada

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Added 6 mins ago
A
Manager, PPC Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Vendor/Partner Management: Manage relationships with external partners (e.g., Google, Bing, agencies) and negotiate contracts or terms as needed.
Added 6 mins ago
A
Digital Campaign Specialist (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
We are looking for a Marketing Specialist / Campaign Manager who thrives on executing impactful marketing campaigns for business partners. In this role, you will spearhead high-volume,…
Added 6 mins ago
A
Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
…decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data…
Added 6 mins ago
A
Senior Manager, Marketing Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 6 mins ago
A
Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Partner closely with various business functions, especially Marketing Accommodation, Flights product and flights supply, to identify opportunities, analyze, and interpret trends or patterns…
Added 6 mins ago
A
Senior Manager, Performance Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 6 mins ago
A
Content Marketing Manager, B2B Marketing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
We are looking for a strategic and hands-on Content Marketing Manager to help shape and scale our B2B content marketing efforts.
Added 6 mins ago
A
Campaign Execution Specialist (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
We are looking for a Marketing Specialist / Campaign Manager who thrives on executing impactful marketing campaigns for business partners. In this role, you will spearhead high-volume,…
Added 6 mins ago
A
Specialist/ Senior specialist, Marketing Campaign (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
We are looking for a Marketing Specialist / Campaign Manager who thrives on executing impactful marketing campaigns for business partners. In this role, you will spearhead high-volume,…
Added 6 mins ago
A
Associate Manager/Manager, B2B Pricing & Commercial Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
As Associate Manager/Manager, B2B Pricing & Commercial Strategy, you will own pricing strategy and execution while acting as a consultative, data‑driven advisor to B2B2C growth initiatives.…
Added 6 mins ago
A
Senior Manager, Marketing Analytics (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 6 mins ago
A
Associate Manager/Manager, B2B Pricing & Growth Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
As Associate Manager/Manager, B2B Pricing & Growth Strategy, you will own pricing strategy and execution while acting as a consultative, data‑driven advisor to B2B2C growth initiatives.…
Added 6 mins ago
A
Associate Manager, Marketing Innovation (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Partner closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and tools such as SQL or…
Added 6 mins ago
A
Associate Manager/ Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Partner closely with various business functions, especially Marketing Accommodation, Flights product and flights supply, to identify opportunities, analyze, and interpret trends or patterns…
Added 6 mins ago
LH
Physiotherapist
Lifemark Health Group
Orillia, ON
- $36.92 to $51.17 CAD / hour
- Internship
…seniors. With over 30 years of experience, we are a preferred partner of more than 185 LTC homes, 55 retirement communities and 180+ seniors’…
Added 7 mins ago
V
Sr Spec, IT
Vale
Canada
- Full-time
…Information Technology in Sudbury, ON. This role reports to the Sr. Manager, CoE - AI and…
Added 21 mins ago
DW
Assistant Manager Quality Assurance
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
The Quality Assurance Assistant Manager supports the execution and continuous improvement of the Quality Management System (QMS), ensuring product quality, regulatory compliance, and…
Added 21 mins ago
J&
Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
…Senior Director to serve as the enterprise finance thought partner on portfolio shaping and capital deployment decisions across our sectors (Pharmaceuticals and Medical Technologies). This…
Added 21 mins ago
SE
Google Ads Specialist
Search Engine People Inc.
Pickering, ON
- $60,000 to $80,000 CAD / year
- Full-time
As a Google Premier Partner, we work with businesses across Canada and the United States, delivering measurable results through SEO, paid advertising, analytics, conversion optimization,…
Added 21 mins ago
D
Senior Product Manager, Echo MS
Danaher
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 37 mins ago
DC
Infant Mortality Initiatives Coordinator
Dayton Children's Hospital
Pavilion 1, BC
- Full-time
…health. This individual provides logistical support to the Manager in advancing infant mortality reduction initiatives, including preparation of materials, coordination of stakeholder…
Added 37 mins ago
P
Fraud Prevention Manager
Punt
Vancouver, BC
- Full-time
We are looking for a Fraud Prevention Manager to lead our Fraud Prevention, Compliance and Chargeback Dispute team within the Payments, Fraud Prevention and Compliance department, based in…
Added 52 mins ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
Identify scholars who may require additional support and communicate concerns to the Program Manager to facilitate timely intervention.
Added 1 hour ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Resource Manager, Scheduling leads the short-term (0-6 weeks) planning and allocation of resources, ensuring work is distributed effectively and colleagues are utilized efficiently. By…
Added 1 hour ago
NN
E-Commerce Activation Manager (18-month contract)
Nestlé Nespresso SA
Montreal, QC
- Full-time
Job title: eCommerce Activation Manager (15-month contract)

Pomeroy Lodging

Connection Centre Supervisor

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Connection Centre Supervisor - Yora Nordic Spa

Location: Pomeroy Lodging Corporate Office, Downtown Calgary, AB

Position Type: Full-Time | Office-Based

Lead the team behind a confident first impression.

At Yora, the guest journey often begins with a conversation. Before guests arrive, they turn to us for guidance, reassurance, and help choosing their experience. Our Connection Centre makes those first moments feel welcoming and effortless.

As our Connection Centre Supervisor, you’ll lead the daily operations that make this possible. Through thoughtful scheduling, hands-on support, and meaningful coaching, you’ll help our Guides deliver warm, knowledgeable service while keeping the team responsive, organized, and ready for each guest.

Based at the Pomeroy Lodging Corporate Office in downtown Calgary and reporting to the Connection Centre Manager, you’ll support a team serving guests across Yora Nordic Spa locations.

At Yora, our values are Simple, Inclusive, Natural, and Social. You’ll bring them to life through the way you lead your team and care for our guests.

What You’ll Do

Coordinate daily Connection Centre operations, ensuring Guides have the information, resources, and support to deliver exceptional service.
Prepare and maintain employee schedules based on anticipated call volumes and business demand.
Monitor call queues, wait times, and staffing throughout each shift, adjusting breaks and assignments to maintain responsive service.
Support Guides with complex inquiries, reservation concerns, and guest service recovery.
Conduct regular call reviews and provide practical, constructive coaching that strengthens communication, accuracy, and guest care.
Hold monthly one-on-one conversations focused on performance, development, and employee wellbeing.
Support recruitment, onboarding, and training, helping new Guides build confidence in Yora’s experiences and reservation systems.
Recognize strong performance and address performance gaps with clear expectations and timely follow-up.
Monitor service quality, productivity, reservation conversion, and schedule adherence, using operational data to guide improvements.
Coach Guides to turn qualified inquiries into reservations through thoughtful recommendations that meet guest needs.
Maintain accurate reservations, reporting, and follow-up processes while reinforcing privacy and payment security requirements.
Partner with spa teams to keep guest information consistent and resolve recurring booking or service concerns.
Oversee daily Connection Centre operations in the Manager’s absence.

What You’ll Bring

Two to four years of progressive experience in a call centre, reservations, hospitality, customer service, or a related service environment.
Previous supervisory, team-lead, or coaching experience is preferred.
A strong understanding of call centre operations, including service levels, call abandonment, productivity, quality assurance, and reservation conversion.
Experience with employee scheduling, live call monitoring, and adjusting staffing to meet demand.
The ability to coach others, communicate clear expectations, and support individual growth.
Confidence interpreting operational data and turning insights into practical action.
Experience using call-handling, customer relationship management, reservation, workforce management, and reporting systems.
Strong organization, communication, and problem-solving skills.
A calm, supportive, and decisive approach when priorities shift.
A genuine interest in hospitality, wellness, and creating exceptional guest experiences.

Your Work Environment

This is a full-time, office-based position at the Pomeroy Lodging Corporate Office in downtown Calgary. You’ll be actively involved in daily operations, supporting Guides, monitoring performance, and collaborating with spa teams.

The role involves extended computer and telephone use. Flexibility to work mornings, evenings, weekends, and holidays is required based on guest demand.

Help Your Team Create Confidence

Your planning helps guests reach us. Your coaching helps Guides succeed. Your leadership helps every conversation feel welcoming, informed, and reassuring.

If you enjoy developing people and bringing out the best in a busy service team, we’d love to hear from you. Apply today to join Yora as our Connection Centre Supervisor.

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More about this job

Responsibilities

Lead daily Connection Centre operations by scheduling and supporting Guides, monitoring service levels, and adjusting staffing to meet guest demand. Coach and develop employees, oversee service quality and reservation performance, maintain accurate and secure processes, and coordinate with spa teams.

Requirements

Requires two to four years of progressive experience in a call centre, reservations, hospitality, customer service, or a related service environment; supervisory, team-lead, or coaching experience is preferred. Candidates should understand call centre operations and scheduling, be comfortable using operational data and relevant service systems, and demonstrate strong communication, organization, and problem-solving skills.

Skills

Team Leadership
Employee Scheduling
Call Queue Monitoring
Call Centre Operations
Coaching and Performance Management
Quality Assurance
Guest Service Recovery
Reservation Management
Operational Data Analysis
Reservation Conversion
Recruitment and Onboarding
Workforce Management
Communication
Problem-Solving
Privacy and Payment Security

Visa sponsorship

Not detected in the job text

Keywords

Connection Centre
Call Centre Operations
Call Queues
Service Levels
Call Abandonment
Productivity
Quality Assurance
Reservation Conversion
Employee Scheduling
Live Call Monitoring
Call Handling Systems
Reservation Systems
Workforce Management Systems
Reporting Systems
Guest Service Recovery
Onboarding
Performance Coaching
Operational Data
Privacy
Payment Security
Hospitality
Wellness
Guest Experience

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