Front Desk Agent
- Dawson Creek, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are looking for a Front Desk Agent to join our team!
Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!
Job Description
As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.
Pomeroy Perks
Starting at $19.10 per hour
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!
Job Description
As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Answers phones and welcomes guests in a prompt and courteous manner.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently books guest reservations requested by phone, in person, or online.
- Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
- Post-Secondary education in hotel/hospitality management or events planning required
- Minimum 1 year of experience in a Front Desk Position or similar guest service role in the hotel industry preferred
- Opera PMS experience and knowledge of Lightspeed PMS is an asset
- Technically Proficient
- Strong communication and interpersonal skills.
Starting at $19.10 per hour
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
More about this job
Responsibilities
Create a welcoming, professional first impression, respond to guest needs and complaints, and keep the front desk, lobby, and entrance presentable. Manage reservations, arrivals and departures, check-ins and check-outs, transactions, guest information, VIP amenities, and room revenue goals.
Requirements
Post-secondary education in hotel or hospitality management or event planning is required. At least one year of front desk or similar hotel guest-service experience is preferred; Opera PMS experience and knowledge of Lightspeed PMS are assets, along with strong communication and interpersonal skills.
Skills
- Guest Service
- Problem-Solving
- Organization
- Communication
- Interpersonal Skills
- Complaint Resolution
- Reservation Booking
- Check-In and Check-Out Processing
- Transaction Processing
- Revenue Maximization
- Attention to Detail
- Opera PMS
- Lightspeed PMS
Benefits
- Competitive Wages
- Health and Wellness Benefit Plan
- Paid On-the-Job Training
- Additional Learning Opportunities
- Personal and Professional Growth Opportunities
- Five Personal Days After 90 Days of Continuous Full-Time Employment
- Pomeroy Stay Travel Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
Keywords
- Front Desk
- Hospitality
- Hotel Operations
- Guest Service
- Guest Complaints
- Reservations
- Check-In
- Check-Out
- Room Revenue
- VIP Amenities
- Opera PMS
- Lightspeed PMS
- Hotel Services
- Event Planning
- Hotel Management
- Night Audit