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Added 1 month ago
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Fort McMurray, AB
- Full-time
This position will include night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed
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Pomeroy Lodging
Fort McMurray, AB
- Full-time
Added 1 month ago
PL
Front Desk Agent
Pomeroy Lodging
Fort McMurray, AB
- Full-time
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed
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Pomeroy Lodging

Front Desk Agent

Fort McMurray, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.

Key Focuses

Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
Answers phones and welcomes guests in a prompt and courteous manner.
Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
Efficiently books guest reservations requested by phone, in person, or online.
Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.

Experience/Passions/Education

Previous experience in front desk or in a hotel is an asset.
Strong communication and interpersonal skills.
Tech-savvy.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

The Front Desk Agent is responsible for providing a warm, professional first impression while managing guest check-ins, check-outs, and reservations. They must also maintain the lobby area and maximize room revenue to meet financial goals.

Requirements

Previous experience in a hotel or front desk environment is considered an asset. Candidates should possess strong communication skills and be comfortable with technology.

Skills

Problem-solving
Organization
Communication
Interpersonal skills
Tech-savvy
Customer service
Reservation management
Check-in processing
Check-out processing
Conflict resolution

Benefits

Health and Wellness benefit plan
Paid on-the-job training
Growth and development opportunities
Personal days
Pomeroy Stay Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Front Desk Agent
Hospitality
Guest Services
Reservations
Customer Experience
Revenue Management
Hotel Operations
Check-in
Check-out
Communication
Interpersonal Skills
Tech-savvy
Problem-solving
Organization
Pomeroy Lodging

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Work requirements

Jobs in Canada