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Pomeroy Lodging

Front Desk Agent (Part Time)

Olds, AB, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.

Key Focuses

Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
Answers phones and welcomes guests in a prompt and courteous manner.
Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
Efficiently books guest reservations requested by phone, in person, or online.
Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.

Experience/Passions/Education

Previous experience in front desk or in a hotel is an asset.
Strong communication and interpersonal skills.
Tech-savvy.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

Welcome guests, answer calls, manage reservations, and process check-ins, check-outs, and transactions while providing information about hotel services. Maintain a professional and attentive front desk, respond to guest concerns, coordinate arrivals and departures and VIP amenities, and help maximize room revenue.

Requirements

Previous front desk or hotel experience is an asset, along with strong communication and interpersonal skills and comfort with technology. The role requires flexibility to work day, afternoon, evening, weekend, and occasional night audit shifts, as well as the ability to stand for extended periods and sometimes lift or bend.

Skills

Communication
Interpersonal Skills
Problem-Solving
Organization
Customer Service
Complaint Resolution
Reservation Booking
Check-In and Check-Out Processing
Transaction Processing
Telephone Etiquette
Attention to Detail
Technology Proficiency
Revenue Maximization

Benefits

Competitive Wages
Health and Wellness Benefit Plan
Paid On-the-Job Training
Learning Opportunities
Personal and Professional Development Opportunities
Personal Days
Pomeroy Stay Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Hotel Operations
Guest Services
Customer Service
Guest Complaints
Reservations
Check-In
Check-Out
Transaction Processing
Room Revenue
Arrivals and Departures
VIP Amenities
Telephone Handling
Lobby Presentation
Hotel Services
Night Audit

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