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Added 16 hours ago
Coordinator, Community Outreach & Education
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The Coordinator, Community Outreach & Education is responsible for supporting the development, and coordination of assigned curriculum-linked education and training programs, including…
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UO
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Manager, Legal Claims
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Added 17 hours ago
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Front Desk Manager
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Vermilion, AB
- Full-time
As a Front Desk Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your…
Added 17 hours ago
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Technicien(ne) en amélioration continue de qualité / Quality Continuous Improvement (QCI) Tech - French
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Organizational Development Coordinator
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Added 17 hours ago
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Pomeroy Lodging

Front Desk Manager

Vermilion, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 1 year of experience in a Front Desk Position.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are looking for a Front Desk Manager to join our team!

If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.

Key Focuses

Is visible in operations throughout the day, supporting quality first impressions at the front desk, lobby, and guest entrance.
Mentors team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
Develops and maintains positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
Executes assigned deliverables in a manner that requires little or no follow-up, both in terms of timeliness, scope, and quality.

Experience/Passions/Education

Minimum of 1 year of experience in a Front Desk Position.
Minimum 3 years in a leadership role.
Strong communication and interpersonal skills.
Tech-savvy.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

Lead and develop the front desk team through orientation, training, coaching, performance management, and ongoing communication to deliver excellent guest service. Oversee front desk operations, coordinate with other departments, create schedules that meet demand and labor budgets, and manage expenses and performance goals.

Requirements

Requires at least one year of front desk experience and at least three years in a leadership role. Candidates should have strong communication and interpersonal skills and be comfortable using technology; no education requirement is stated.

Skills

Team Leadership
Guest Service
Communication
Interpersonal Skills
Coaching
Training
Performance Management
Scheduling
Budget Management
Expense Management
Team Development
Technology Proficiency
Organization
Decision-Making

Benefits

Competitive Wages
Health and Wellness Benefit Plan
Paid On-the-Job Training
Learning Opportunities
Personal and Professional Development Opportunities
Five Personal Days per Year After 90 Days of Continuous Full-Time Employment
Pomeroy Stay Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Front Desk Management
Hospitality
Guest Service
Guest Expectations
Team Leadership
Front Desk Operations
Orientation
Training
Performance Management
Team Communication
Coaching
Feedback
Staff Scheduling
Peak Demand
Labor Costs
Budget Management
Expense Management
Performance Metrics
Financial Goals
Guest Relations
Hotel Operations
Night Audit

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