Front Desk Manager
- Vermilion, AB, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 1 year of experience in a Front Desk Position.
- Posting language
- English
- Posted
Original job description
We are looking for a Front Desk Manager to join our team!
If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!
Job Description
As a Front Desk Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Pomeroy Perks
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!
Job Description
As a Front Desk Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
- Is visible in operations throughout the day, supporting quality first impressions at the front desk, lobby, and guest entrance.
- Mentors team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
- Develops and maintains positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
- Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
- Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
- Executes assigned deliverables in a manner that requires little or no follow-up, both in terms of timeliness, scope, and quality.
- Minimum of 1 year of experience in a Front Desk Position.
- Minimum 3 years in a leadership role.
- Strong communication and interpersonal skills.
- Tech-savvy.
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
More about this job
Responsibilities
Lead and develop the front desk team through orientation, training, coaching, performance management, and ongoing communication to deliver excellent guest service. Oversee front desk operations, coordinate with other departments, create schedules that meet demand and labor budgets, and manage expenses and performance goals.
Requirements
Requires at least one year of front desk experience and at least three years in a leadership role. Candidates should have strong communication and interpersonal skills and be comfortable using technology; no education requirement is stated.
Skills
- Team Leadership
- Guest Service
- Communication
- Interpersonal Skills
- Coaching
- Training
- Performance Management
- Scheduling
- Budget Management
- Expense Management
- Team Development
- Technology Proficiency
- Organization
- Decision-Making
Benefits
- Competitive Wages
- Health and Wellness Benefit Plan
- Paid On-the-Job Training
- Learning Opportunities
- Personal and Professional Development Opportunities
- Five Personal Days per Year After 90 Days of Continuous Full-Time Employment
- Pomeroy Stay Travel Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Front Desk Management
- Hospitality
- Guest Service
- Guest Expectations
- Team Leadership
- Front Desk Operations
- Orientation
- Training
- Performance Management
- Team Communication
- Coaching
- Feedback
- Staff Scheduling
- Peak Demand
- Labor Costs
- Budget Management
- Expense Management
- Performance Metrics
- Financial Goals
- Guest Relations
- Hotel Operations
- Night Audit