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Added 2 mins ago
CE
Market Leader / Chef de Marché - Alberta and Saskatchewan / Alberta et Saskatchewan
Carrier Enterprise Canada
SK · Saskatchewan, Canada
- Full-time
…These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide…
Added 3 mins ago
SB
Team Lead, Flight Coordination
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- Full-time
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
Added 3 mins ago
AE
Director of Business Development - Agriculture and Industrial
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- Full-time
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Added 3 mins ago
Product Manager
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Added 3 mins ago
FI
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- Contract
Lead troubleshooting and resolution of complex L2/L3 production issues while meeting SLA requirements.
Added 3 mins ago
AE
Director of Business Development - Agriculture and Industrial
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Added 3 mins ago
MM
Technical Lead - Microsoft Business Central
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.
Added 3 mins ago
FB
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- Full-time
Lead by example and promote corporate policies, customer service standards, departmental cleanliness and opening and closing procedures.
Added 3 mins ago
FC
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- Full-time
…client base from the ground up. We hold high standards for service and responsiveness, and the same standards for how we treat our…
Added 3 mins ago
WT
Thermal Spa Manager
wodr thermal spa
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- Full-time
…downtown Edmonton rooftop and hiring the manager who will open and lead it, reporting to the General Manager of…
Added 3 mins ago
TC
Pega developer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 3 mins ago
SA
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- Full-time
Are you an experienced food service professional with a passion for high-volume environments, a commitment to food safety, and strong leadership skills? If so, SSP Canada has an exciting…
Added 17 mins ago
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- Full-time
Excellent customer service-oriented attitude with ability to communicate effectively at all levels
Added 17 mins ago
BC
Sales Support Specialist
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- Full-time
…financial partner that offers both digital ease and people-first…
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EP
Financial Controller
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- Full-time
…giving back to our community and take pride in providing quality customer service based on a foundation of integrity and…
Added 17 mins ago
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Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 17 mins ago
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Retail Shift Leader
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Added 17 mins ago
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Added 17 mins ago
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Added 17 mins ago
Senior Customer Success Manager, Canada Strategic Account Services
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Added 17 mins ago
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Added 17 mins ago
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Insurance Sales Account Manager
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- $48,000 to $75,000 CAD / year
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Added 17 mins ago
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Enjoy dealing with people and working in a fast-paced customer service environment.
Added 17 mins ago
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Sales Enablement Manager
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- Full-time
SysAid is a high-growth SaaS company selling an IT Service Management Platform powered by AI. The ITSM space is experiencing rapid growth as businesses worldwide accelerate their digital…
Added 17 mins ago
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(CAN) Front End Checkout Team Associate (LC)
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7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Pomeroy Lodging

Front Desk Supervisor

Vermilion, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum 2 years of Front Desk experience in a hotel environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are looking for a Front Desk Supervisor to join our team!

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.

Key Focuses

Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Experience/Passions/Education

Minimum 2 years of Front Desk experience in a hotel environment.
Previous leadership or supervisory experience in hospitality is considered an asset.
Diploma or certificate in Hospitality, Tourism, Hotel Management, or a related field preferred.
Strong understanding of hotel operations, including Front Office procedures, reservations, guest service, and cash handling.
Experience using a Property Management System (Opera Cloud preferred) and Microsoft Office applications.
Strong communication and interpersonal skills.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

Lead, train, coach, and support front desk staff while managing orientation, performance, and communication. Maintain a welcoming and well-presented front desk area, handle guest check-ins and check-outs and payments, provide hotel information, and support departmental service and financial goals.

Requirements

Requires at least two years of hotel front desk experience and a strong understanding of hotel operations, front office procedures, reservations, guest service, and cash handling. Supervisory experience is an asset; a hospitality-related diploma or certificate is preferred, along with experience using a property management system and Microsoft Office.

Skills

Front Desk Operations
Team Leadership
Staff Training and Coaching
Performance Management
Guest Service
Hotel Operations
Front Office Procedures
Reservations
Cash Handling
Payment Processing
Property Management Systems
Opera Cloud
Microsoft Office
Communication
Interpersonal Skills
Organization

Benefits

Competitive Wages
Health and Wellness Benefit Plan
Paid On-the-Job Training
Additional Learning Opportunities
Personal and Professional Growth Opportunities
Five Personal Days per Year After 90 Days of Continuous Full-Time Employment
Pomeroy Stay Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hotel Operations
Front Office Procedures
Guest Service
Reservations
Check-In
Check-Out
Cash Handling
Payment Processing
Direct Billing
Property Management System
Opera Cloud
Microsoft Office
Team Leadership
Staff Training
Coaching
Performance Management
Guest Relations
Hotel Amenities
Rate Plans
Room Types
Hospitality
Tourism
Hotel Management
Night Audit

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